Brookfield Support Centre

What families say

Families describe watching their loved ones become more themselves again here. People talk about seeing contentment return through daily interactions and activities. Some residents have settled in so well they're reluctant to leave when family visits end, which speaks volumes about the atmosphere created.

Based on 11 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness70
• Activities & engagement65
• Food quality65
• Healthcare70
• Management & leadership74
• Resident happiness70

What inspectors found

Inspected 2023-12-21 · Report published 2023-12-21 · Inspected 4 times in the last three years

• Is this home safe?

  Good

  {"found":"The Safe domain was rated Good at the November 2023 inspection. The published report text does not include specific detail about staffing ratios, medicines management, falls recording, or infection control practices. A Good rating in this domain means inspectors found no significant concerns, but the published findings do not allow a more granular picture to be drawn.","quotes":[],"family_meaning":"A Good rating for safety is a reasonable starting point, but the inspection findings here do not tell you the detail that matters most to families. Our Good Practice evidence base consistently identifies night staffing as the point where safety is most likely to slip in care homes. For a 39-bed home, you would want to know that there are enough permanent staff on duty overnight to respond promptly if your parent needs help. Agency staff use is also worth asking about: high agency reliance can undermine the consistency and familiarity that people living with dementia rely on. None of these specifics are available in the published text, so you will need to ask directly.","evidence_base":"The IFF Research and Leeds Beckett rapid evidence review found that night staffing ratios and agency staff reliance are two of the strongest predictors of safety risk in care homes, particularly for people living with dementia who may not be able to raise an alarm themselves.","watch_out":"Ask the manager to show you the actual staffing rota for the past two weeks, not the planned template. Count the number of permanent carers versus agency staff on night shifts, and ask what the minimum staffing level is overnight for the 39 beds."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"The Effective domain was rated Good at the November 2023 inspection. The home is registered to provide care for people living with dementia, which requires staff to hold appropriate training and for care plans to reflect individual needs. The published inspection text does not provide specific detail about training programmes, care plan quality, food provision, or healthcare access.","quotes":[],"family_meaning":"An Effective rating means inspectors were broadly satisfied that the home knows what it is doing, but the published text gives no specifics you can hold the home to. Food quality is something families notice immediately: our review data from 3,602 positive Google reviews found it features in 20.9% of what families praise most. Equally, the Good Practice evidence base is clear that care plans need to be living documents, updated regularly and shaped by the person, not just written at admission. Ask the home how often your parent's care plan would be reviewed and whether you would be part of that conversation.","evidence_base":"The IFF Research and Leeds Beckett review found that care plans which are updated regularly, include family input, and reflect the person's own history and preferences are directly associated with better outcomes for people living with dementia.","watch_out":"Ask to see an example of how the home writes a care plan, and ask specifically: how often is it reviewed, who is involved in reviewing it, and how would a change in your parent's condition trigger an update?"}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"The Caring domain was rated Good at the November 2023 inspection. No specific inspector observations, resident quotes, or relative comments are included in the published text. A Good rating indicates inspectors found staff interactions to be respectful and appropriate, but the detail behind that conclusion is not available in what has been published.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned in 57.3% of positive reviews. Compassion and dignity follow closely at 55.2%. These are the things families remember most, and they are the things most likely to make your parent feel safe and valued day to day. Because the inspection text here carries no specific observations or quotes, you cannot rely on this report to tell you whether staff at Brookfield Support Centre are genuinely warm. This is something you need to see for yourself. Pay attention to how staff speak to your parent during a visit, whether they use their preferred name, whether they move without hurrying, and how they respond if your parent seems unsettled.","evidence_base":"The Good Practice evidence review found that non-verbal communication, including pace, tone, and physical proximity, matters as much as spoken words for people living with dementia. Unhurried, consistent staff interactions are associated with reduced anxiety and better wellbeing.","watch_out":"During your visit, watch how staff greet your parent in a corridor or communal space. Do they stop, make eye contact, and use a name? Or do they pass through quickly? This small moment tells you a great deal about the culture of the home."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good

  {"found":"The Responsive domain was rated Good at the November 2023 inspection. The home is registered as a specialist dementia care provider, which implies that activities and daily life should be tailored to the needs of people living with dementia. The published inspection text does not describe the activity programme, individual engagement approaches, or end-of-life care arrangements.","quotes":[],"family_meaning":"Activities and engagement appear in 21.4% of the positive reviews in our data, and resident happiness is mentioned in 27.1%. For people living with dementia, the research is clear: group activities alone are not enough. Your parent may reach a stage where they cannot participate in a group setting, and what matters then is whether a member of staff will sit with them one to one, perhaps looking through a photograph album or helping with a simple familiar task. Ask specifically about this. Our Good Practice evidence base highlights Montessori-based and everyday-task approaches as particularly effective for people at later stages of dementia.","evidence_base":"The IFF Research and Leeds Beckett review found that individualised, one-to-one activity, including familiar everyday tasks such as folding laundry or handling familiar objects, reduces agitation and supports a sense of identity and purpose for people living with dementia.","watch_out":"Ask the activities coordinator: if my parent cannot join a group session on a particular day, what would happen instead? Ask to see the record of one-to-one engagement from the past two weeks to see whether it actually happens in practice."}

  Verified by inspector

• Is the home well-led?

  Good

  {"found":"The Well-led domain was rated Good at the November 2023 inspection. The home has two named registered managers, Mrs Sharron Margaret Fisher and Mrs Judith Mary Nalton, alongside a nominated individual, Ms Jamaila Hussain. Having registered managers formally in post is a positive governance indicator. The published text does not provide further detail about leadership culture, staff satisfaction, or how the home responds to complaints and incidents.","quotes":[],"family_meaning":"Leadership stability is one of the strongest predictors of consistent quality in our Good Practice evidence base. Two registered managers being in post is reassuring at a structural level, but what matters in practice is whether the manager is visible on the floor, known to your parent by name, and approachable when you have a concern. Communication with families features in 11.5% of our positive review data, and our research evidence is consistent: families who feel informed and listened to report much higher satisfaction, regardless of the overall rating. Ask the manager directly how they would contact you if something changed for your parent, and how long you would typically wait for a response to a non-urgent question.","evidence_base":"The IFF Research and Leeds Beckett review found that leadership stability and a culture where staff feel able to raise concerns without fear are among the strongest predictors of sustained quality in care homes.","watch_out":"Ask both managers how long they have been in post at this home, and ask a care worker (not a manager) whether they feel comfortable raising a concern if they notice something is not right. The answer will tell you more than any document."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The centre provides specialist dementia care and support for adults over 65. They offer both long-term care and rehabilitation services, particularly helping people regain strength and confidence after hospital discharge.. Gaps or open questions remain on The team shows understanding of how dementia affects each person differently. They work with families to maintain routines that matter while managing the medical complexities that often accompany dementia. — areas worth probing directly during a visit.