Edge Hill Residential Care Home

What families say

Families talk about finding the physical environment clean and relaxing, with a sense of calm that helps residents feel settled. The manager takes an active role in resident welfare, and families appreciate being able to approach them with questions or concerns.

Based on 9 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness70
• Activities & engagement60
• Food quality60
• Healthcare68
• Management & leadership75
• Resident happiness68

What inspectors found

Inspected 2022-04-02 · Report published 2022-04-02 · Inspected 5 times in the last three years

• Is this home safe?

  Good

  {"found":"The Safe domain was rated Good at the February 2022 inspection, representing an improvement from the previous Requires Improvement rating. This rating covers staffing levels, medicines management, infection control, and how risks to residents are identified and managed. The published summary does not include specific detail about staffing ratios, night cover, or how the home manages falls or incidents. A monitoring review carried out in July 2023 found no evidence that required the rating to be changed. The improvement in this domain is a positive signal, but families should seek specific information about night staffing and agency reliance directly from the home.","quotes":[],"family_meaning":"Safety is not something any family should take on trust from a headline rating alone. Good Practice research consistently identifies night staffing as the point where safety is most vulnerable, particularly in homes supporting people with dementia or mental health conditions. A Good rating in Safe tells you that inspectors did not find concerns at the time of their visit, but it does not confirm how many carers are on duty at 3am for your parent, or how quickly the home responds if your mum falls overnight. Our family review data shows that staff attentiveness is mentioned in around 14% of positive reviews, meaning families notice and value visible, responsive care. Because the published report lacks this level of detail, you need to ask directly.","evidence_base":"The IFF Research and Leeds Beckett rapid evidence review (2026) identifies night staffing ratios and low reliance on agency workers as two of the strongest predictors of safe, consistent care in residential settings. Homes with high agency use show measurably less continuity in recognising changes in a resident's condition.","watch_out":"Ask the manager to show you the actual staffing rota for the past two weeks, not a template. Count the number of permanent staff names versus agency names on night shifts, and ask what the minimum number of staff on duty overnight is for the 36 residents."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"The Effective domain was rated Good at the February 2022 inspection, covering training, care planning, healthcare access, and nutrition. The home is registered to provide dementia care and care for people with mental health conditions and sensory impairment, all of which require specific staff knowledge and tailored care plans. The published inspection summary does not include specific detail about dementia training content, GP access arrangements, how care plans are written, or what food provision looks like. The Good rating indicates inspectors were satisfied with these arrangements at the time of their visit.","quotes":[],"family_meaning":"For families choosing a home for a parent with dementia, what staff actually know about the condition matters as much as the rating they receive for it. Good Practice evidence shows that dementia-specific training, particularly around communication with people who have limited verbal ability, directly affects the quality of daily life. Food quality is mentioned in around 20.9% of positive family reviews, making it one of the eight most important themes families highlight. A Good rating in Effective is reassuring, but you need to ask about the specifics: what training has the staff member who will care for your parent completed, and when did they last complete it?","evidence_base":"The Good Practice evidence base (IFF Research and Leeds Beckett, 2026) finds that care plans function best as living documents updated at least monthly and co-produced with family members. Homes where families are actively included in care plan reviews show stronger outcomes for residents with dementia.","watch_out":"Ask to see a sample care plan (anonymised if needed) and ask how often plans are reviewed and whether families are invited to contribute. Also ask what specific dementia training the staff member allocated to your parent has completed in the last 12 months."}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"The Caring domain was rated Good at the February 2022 inspection. This domain covers how staff treat residents, whether people are spoken to with respect, whether privacy is maintained, and whether individuals are supported to remain as independent as possible. The published summary does not include specific observations of staff interactions, resident testimony about how they feel treated, or examples of dignity-respecting practice such as knocking before entering rooms or using preferred names. A Good rating indicates inspectors were satisfied, but the absence of specific detail means families should observe these things for themselves on a visit.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned in 57.3% of positive reviews, and compassion and dignity account for 55.2%. These are not abstract values. They show up in whether a carer uses your mum's preferred name, whether they sit down during a conversation rather than hovering in the doorway, and whether they notice when your dad is having a difficult morning. Good Practice research confirms that non-verbal communication is as important as words for people with advanced dementia. Because the published inspection text does not record specific examples of these behaviours at Edge Hill, observing them yourself on a visit is essential before making a decision.","evidence_base":"The Good Practice evidence base (IFF Research and Leeds Beckett, 2026) emphasises that person-led care requires staff to know each individual's history, preferences, and communication style, and that this knowledge is built through consistency of staffing rather than compliance training alone.","watch_out":"On your visit, watch how staff speak to residents they pass in corridors. Do they use names, make eye contact, and pause? Or do they move past without acknowledgement? Ask the manager what your parent's preferred name would be recorded as in their care plan, and how that information is shared with every member of the team including night staff."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good

  {"found":"The Responsive domain was rated Good at the February 2022 inspection. This domain covers whether the home provides activities tailored to individual interests, whether people have meaningful things to do during the day, and whether end-of-life wishes are planned for and respected. The published summary does not include specific information about the activity programme, whether one-to-one engagement is offered to residents who cannot participate in groups, or how individual preferences are captured and acted on. The home is registered to support people with dementia and sensory impairment, where tailored, individual engagement is particularly important.","quotes":[],"family_meaning":"Activities and engagement account for 21.4% of positive family reviews, and resident happiness for 27.1%. Families want to know their parent has something to look forward to each day, not just a timetable on a noticeboard. For people living with dementia, group activities are often not suitable, and Good Practice research consistently shows that individual, meaningful activity, including familiar household tasks, handling objects connected to past work, or simply being accompanied outside, makes a real difference to wellbeing. A Good rating in Responsive is a positive indicator, but the published report gives no specific detail. You need to ask what happens for your parent on a Tuesday afternoon when the group session is not right for them.","evidence_base":"The Good Practice evidence base (IFF Research and Leeds Beckett, 2026) identifies Montessori-based approaches and familiar everyday activities as particularly effective for people with moderate to advanced dementia, and notes that homes relying solely on group activities leave a significant proportion of residents without meaningful engagement.","watch_out":"Ask to see the activity schedule for the past two weeks, not a prospectus version. Ask specifically what one-to-one activity has been recorded for residents who are not able to join group sessions, and who is responsible for delivering it."}

  Verified by inspector

• Is the home well-led?

  Good

  {"found":"The Well-led domain was rated Good at the February 2022 inspection, which is a significant improvement from a previous Requires Improvement rating. The home has a named registered manager (Mrs Joanne Walker) and a named nominated individual (Mrs Shanti Oderda), indicating a defined accountability structure. A monitoring review in July 2023 found no evidence requiring a change to the rating. The published summary does not include specific detail about manager visibility, how staff are supported to raise concerns, or how the home communicates with families about changes in their parent's condition.","quotes":[],"family_meaning":"Leadership stability is one of the strongest predictors of quality trajectory in care homes, according to Good Practice research. A home that has moved from Requires Improvement to Good and maintained that rating through a subsequent monitoring review is showing genuine improvement, not a one-off inspection performance. Communication with families is highlighted in 11.5% of positive reviews, and families consistently tell us that knowing who to call and getting a prompt, honest response makes an enormous difference. Because the published inspection text does not detail how Edge Hill communicates with families, this is something you need to ask about directly before your parent moves in.","evidence_base":"The Good Practice evidence base (IFF Research and Leeds Beckett, 2026) finds that homes where staff are empowered to raise concerns without fear, and where managers are regularly visible on the floor rather than office-based, consistently deliver better outcomes for residents with complex needs including dementia.","watch_out":"Ask the manager how long they have been in post at Edge Hill, and how they would contact you if your parent had a fall, a health change, or a difficult day. Ask whether you would receive a call the same day, and who specifically would make that call."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home welcomes both younger adults under 65 and older residents, providing specialist support for sensory impairments and mental health conditions alongside general care.. Gaps or open questions remain on For residents living with dementia, the team provides specialised care adapted to each person's stage of the condition and individual preferences. — areas worth probing directly during a visit.