Cleveland View Care Home

What families say

The team at Cleveland View bring a friendly, professional approach to their work. Residents can enjoy regular entertainment and activities that help make each day more engaging.

Based on 7 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness72
• Activities & engagement65
• Food quality65
• Healthcare70
• Management & leadership75
• Resident happiness70

What inspectors found

Inspected 2019-05-10 · Report published 2019-05-10 · Inspected 6 times in the last three years

• Is this home safe?

  Not yet rated

  {"found":"Safe was rated Good at the July 2025 inspection. This is an improvement from the home's previous Requires Improvement rating, which means inspectors were previously not satisfied with some aspect of safety and the home has since addressed it. The published summary does not record specific detail about staffing ratios, medicines management, falls monitoring, or infection control. The presence of a registered manager and a nominated individual are confirmed.","quotes":[],"family_meaning":"A Good rating in Safe means inspectors did not find active safety concerns during their visit. However, the Good Practice evidence base is clear that night staffing is where safety most commonly slips in care homes, and a published summary that contains no specific ratios gives you nothing to verify. For a 60-bed home with a dementia specialism, you need to know the actual number of staff on the floor between 10pm and 6am, not the staffing policy. Ask to see the rota from a recent week. Also ask how falls are recorded and what happens after one, because learning from incidents is a reliable marker of a genuinely safe culture rather than a compliant one.","evidence_base":"The IFF Research and Leeds Beckett rapid evidence review (March 2026) identifies night staffing ratios and agency staff reliance as the two factors most strongly associated with safety failures in care homes. Neither is visible in this published summary.","watch_out":"Ask the manager to show you the actual staffing rota for a recent week, not the template. Count the number of permanent staff names against agency names, particularly on night shifts. For 60 beds with a dementia specialism, ask specifically how many carers are on the floor between 10pm and 6am."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Not yet rated

  {"found":"Effective was rated Good at the July 2025 inspection. This domain covers care planning, staff training, nutrition and hydration, and healthcare access including GP involvement. The published summary does not record specific observations about any of these areas. The home carries a dementia specialism, which places additional requirements on training and individualised care planning.","quotes":[],"family_meaning":"A Good rating in Effective tells you inspectors were broadly satisfied with how the home plans and delivers care. The Good Practice evidence base emphasises that care plans should be treated as living documents, reviewed regularly and updated when your parent's needs change, rather than filed and forgotten. With a dementia specialism, staff training content matters as much as the fact that training happens. Ask what specific dementia training staff have completed and when they last did it, rather than accepting a general answer about being trained. Our family review data shows that food quality features in 20.9% of positive reviews, which suggests it is a genuine marker of care quality for families. Ask to stay for a meal during your visit.","evidence_base":"The Leeds Beckett rapid evidence review found that care plans functioning as active, family-inclusive documents, rather than administrative records, are one of the strongest predictors of good outcomes for people with dementia.","watch_out":"Ask to read a sample care plan (with the resident's permission) and check whether it records the person's life history, preferred routines, food likes and dislikes, and how they communicate distress. If the plan reads like a medical record rather than a portrait of a person, that is worth questioning."}

  Verified by inspector

• Is this home caring?

  Not yet rated

  {"found":"Caring was rated Good at the July 2025 inspection. This domain covers staff warmth, dignity, respect, and whether people are supported to remain as independent as possible. The published summary contains no direct observations about how staff interacted with residents, no quotes from residents or relatives, and no specific examples of dignified care in practice.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned in 57.3% of positive reviews, and compassion and dignity feature in 55.2%. A Good rating in Caring is encouraging, but without specific inspector observations you cannot verify it from the published report alone. What you are looking for on a visit is observable and concrete: do staff use your parent's preferred name without being prompted, do they knock before entering a room, do they sit at eye level rather than standing over someone, and do they move without appearing hurried? For people with dementia, non-verbal communication matters as much as words, and the Good Practice evidence base confirms this. Watch how staff interact with residents they are not directly caring for at that moment, as that is when the culture shows.","evidence_base":"The IFF Research and Leeds Beckett review identifies non-verbal communication, knowing preferred names, life history, and individual communication styles, as a stronger predictor of person-centred care quality than training records or written policies.","watch_out":"During your visit, watch a staff member who is not actively delivering personal care. Do they make eye contact with residents they pass in a corridor? Do they stop, even briefly, to acknowledge someone who appears unsettled? This behaviour, unprompted and unscripted, tells you more about the culture than any policy document."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Not yet rated

  {"found":"Responsive was rated Good at the July 2025 inspection. This domain covers whether the home meets individual needs, whether activities are meaningful and tailored, and whether end-of-life care is planned and person-centred. The published summary contains no specific examples of activities provided, no information about how the home responds to individual preferences, and no detail about end-of-life planning.","quotes":[],"family_meaning":"Resident happiness features in 27.1% of family reviews and activities engagement in 21.4%, making these two of the four most visible themes for families assessing a home. A Good rating in Responsive suggests inspectors found the home was meeting people's needs, but the absence of specific detail in the published summary means you cannot verify what that looked like in practice. The Good Practice evidence base is clear that group activities alone are not sufficient for people with advanced dementia: one-to-one engagement, including familiar household tasks, sensory activities, and reminiscence, is what maintains wellbeing for people who can no longer participate in groups. Ask specifically what happens for a resident who cannot leave their room or join a group session.","evidence_base":"The Leeds Beckett rapid evidence review found that Montessori-based and task-oriented individual activities, rather than group-only programmes, produce measurably better wellbeing outcomes for people with moderate to advanced dementia.","watch_out":"Ask the activities coordinator to describe a typical Tuesday for a resident with advanced dementia who cannot join group sessions. If the answer is vague or defaults to television, ask what specific one-to-one activity that person received last week and who delivered it."}

  Verified by inspector

• Is the home well-led?

  Not yet rated

  {"found":"Well-led was rated Good at the July 2025 inspection. The home is run by Bondcare (Ambassador) Limited. Mrs Jennifer Ann Symmonds is the registered manager and Mr Howard Emanuel is the nominated individual. The home has improved from a previous Requires Improvement rating to a full Good across all domains, which indicates leadership has been effective in identifying and addressing shortfalls. The published summary does not record specific observations about management culture, staff morale, or governance systems.","quotes":[],"family_meaning":"Management quality features in 23.4% of positive family reviews, and the Good Practice evidence base shows that leadership stability is one of the strongest predictors of a home's quality trajectory. The fact that Cleveland View has moved from Requires Improvement to a clean Good across all five domains in its most recent inspection is a genuinely positive signal. It means someone in charge identified what was wrong and fixed it. What you want to understand now is whether that improvement is embedded or fragile. Ask how long the current registered manager has been in post, because management turnover is one of the earliest warning signs of a home in difficulty. Our family review data shows that communication with families features in 11.5% of positive reviews, so also ask how the home will keep you informed if your parent's needs change.","evidence_base":"The Leeds Beckett rapid evidence review found that manager tenure and stability are more predictive of sustained quality than any single inspection rating, because consistent leadership enables staff to build confidence, speak up, and embed good practice over time.","watch_out":"Ask the manager directly how long they have been in their current role at Cleveland View. Then ask how they found out about problems under the previous inspection and what specific changes they made. A manager who can answer both questions clearly and without hesitation is one who understands the home and is genuinely in charge of it."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home cares for adults across different age groups — both under and over 65 — which means they're experienced in supporting younger adults who need residential care. They provide specialised dementia support alongside general care.. Gaps or open questions remain on Cleveland View offers dementia care as one of their core services. The team understands the importance of creating the right environment and providing appropriate support for residents living with dementia. — areas worth probing directly during a visit.