The Langdales Care Home

What families say

Families talk about staff who really pay attention to what their relatives need. There's a friendliness here that seems to help people settle in and feel comfortable.

Based on 5 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness70
• Activities & engagement60
• Food quality60
• Healthcare65
• Management & leadership75
• Resident happiness70

What inspectors found

Inspected 2023-02-25 · Report published 2023-02-25 · Inspected 5 times in the last three years

• Is this home safe?

  Good

  {"found":"The Safe domain was rated Good at the February 2023 inspection. The home had previously been rated Requires Improvement overall, so this improvement in the Safe domain is significant. No specific details about staffing ratios, medicines management, infection control, or falls monitoring are recorded in the published inspection text. The home is registered to care for up to 25 people and specialises in dementia, which means safe management of confusion, wandering, and risk is particularly important.","quotes":[],"family_meaning":"A Good rating for safety is reassuring, but the improvement from Requires Improvement means you should check carefully that the changes made are now fully embedded in day-to-day practice. Our Good Practice evidence highlights that night staffing is where safety most commonly slips in smaller homes like this one with 25 beds. Agency staff reliance is another risk factor, because unfamiliar faces can increase anxiety and confusion in people living with dementia, which in turn raises falls risk. The published findings do not tell us the night staffing numbers or agency usage, so these are the two questions to put directly to the manager.","evidence_base":"The IFF Research and Leeds Beckett rapid evidence review found that learning from incidents, rather than simply recording them, is one of the clearest markers separating genuinely safe homes from those that are safe on paper only. The fact that Langdales moved from Requires Improvement to Good suggests some learning did take place.","watch_out":"Ask the manager to show you the actual staffing rota for the past two weeks. Count the names on night shifts and ask which are permanent staff and which are agency. For a 25-bed dementia home, two permanent carers plus a senior on nights is a reasonable minimum expectation."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"The Effective domain was rated Good at the February 2023 inspection. This domain covers training, care planning, healthcare access, and food. Dementia is listed as a specialism, which means inspectors would ordinarily look for evidence of dementia-specific training and personalised care plans. No specific observations about training content, care plan quality, GP access, or mealtimes are included in the published text.","quotes":[],"family_meaning":"A Good rating for Effective suggests the basic building blocks of good care, including written care plans, staff training, and healthcare access, were in place when inspectors visited. However, our Good Practice evidence emphasises that care plans need to be living documents updated with family input, not paperwork completed on admission and filed away. For someone living with dementia, a care plan that captures preferred routines, communication styles, and life history is not a bureaucratic nicety; it is the difference between staff who know your parent and staff who are guessing. The inspection text does not confirm this level of personalisation, so you will need to ask to read a sample care plan on your visit.","evidence_base":"The Leeds Beckett rapid evidence review found that dementia training which goes beyond basic awareness and includes specific communication techniques and person-centred approaches produces measurable improvements in resident wellbeing. Ask not just whether staff are trained, but what the training covers and when it was last completed.","watch_out":"Ask to see an example care plan, with names removed if needed, and check whether it includes the person's life history, preferred name, communication preferences, and what calms them when they are distressed. If the plan is mostly tick-boxes, that is a concern."}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"The Caring domain was rated Good at the February 2023 inspection. This domain covers warmth, dignity, respect, and independence. For a dementia-specialist home, the Caring rating is particularly significant because it signals whether staff treat residents as individuals rather than tasks to be completed. The published inspection text does not include direct observations of staff interactions, resident quotes, or specific examples of dignity in practice.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned by name in 57.3% of positive reviews, and compassion and dignity follow closely at 55.2%. A Good rating in Caring is a positive sign, but it is the one domain where you genuinely cannot rely on paperwork alone. How staff speak to your parent in a corridor, whether they knock before entering a room, whether they use your parent's preferred name without being prompted, these are the signals that matter and they are only visible on a visit. The inspection text here does not give us the detailed observations that would let us score this domain with real confidence.","evidence_base":"The Good Practice evidence base emphasises that non-verbal communication matters as much as verbal communication for people with advanced dementia, and that staff who know a person's life history respond more quickly and accurately to non-verbal distress signals. Ask how the home captures and shares this kind of knowledge across shifts.","watch_out":"When you visit, watch how staff interact with residents in communal areas when no one is specifically watching them. Are they sitting at eye level, using the person's name, making eye contact? Or are they moving quickly between tasks? Unhurried, warm interactions in unplanned moments are the clearest indicator of a genuinely caring culture."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good

  {"found":"The Responsive domain was rated Good at the February 2023 inspection. This domain covers activities, individual engagement, and end-of-life care. For a 25-bed dementia home, responsive care means ensuring each resident has meaningful daily activity tailored to who they are, not just a group session running in the background. The published inspection text contains no specific detail about the activities programme, individual engagement, or how the home handles end-of-life planning.","quotes":[],"family_meaning":"Resident happiness is the third most cited theme in our family review data, mentioned in 27.1% of positive reviews, and it is closely linked to whether people have a life worth living inside the home. Activities matter enormously for people with dementia, but the Good Practice evidence is clear that group activities alone are not sufficient. People with advanced dementia often cannot participate in groups and need one-to-one engagement, including everyday tasks like folding laundry or looking through photograph albums, to feel purposeful and settled. The inspection did not record detail on this, so it is one of the most important things to ask about on a visit to Langdales.","evidence_base":"The Leeds Beckett evidence review found that Montessori-based and task-based individual activities, rather than passive group entertainment, are associated with significantly reduced agitation and improved mood in people with moderate to advanced dementia. Ask whether the activities coordinator is trained in this kind of approach.","watch_out":"Ask to see the actual activities log from the past four weeks, not the printed timetable on the wall. Check whether individual residents who cannot join groups are recorded as receiving one-to-one engagement, and on how many days in the past month your parent's equivalent would have had a named activity."}

  Verified by inspector

• Is the home well-led?

  Good

  {"found":"The Well-led domain was rated Good at the February 2023 inspection. The home is led by a named registered manager, Miss Katie Louise Glover, supported by a nominated individual, Miss Lindsey Susan Yates, and is operated by Diamond Care Homes Langdales Ltd. The improvement from a previous Requires Improvement rating across all domains is the strongest available signal of effective leadership. No specific observations about management visibility, staff culture, governance processes, or communication with families are included in the published text.","quotes":[],"family_meaning":"Management stability is one of the strongest predictors of quality trajectory in care homes, according to the Good Practice evidence base. The fact that this home improved from Requires Improvement to Good in all domains tells you that someone in charge identified what was wrong and made it right, which takes both competence and determination. Our family review data shows that communication with families is cited in 11.5% of positive reviews, often in terms of being kept informed proactively rather than only hearing from the home when something goes wrong. The inspection text does not confirm how Langdales handles family communication, so this is worth raising directly.","evidence_base":"The IFF Research and Leeds Beckett review found that homes where staff feel empowered to raise concerns without fear of blame have significantly better outcomes for residents. A culture of openness starts with visible, accessible leadership. Ask how long the current manager has been in post and whether staff turnover has been stable.","watch_out":"Ask the manager directly: how long have you been in post, and have there been any significant staffing changes in the past six months? A manager who has been in place throughout the improvement period is a very different proposition from one who arrived after the previous inspection."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on Langdales cares for people over 65, including those living with dementia.. Gaps or open questions remain on The home provides dementia care as part of its services. Given this is such an important area, it's worth asking specific questions about their approach when you visit. — areas worth probing directly during a visit.