Wykebeck Court Care Home – Bupa
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes, Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds84
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia
- Last inspected2019-10-24
- Activities programmeThe home feels fresh and well-maintained, with modern facilities throughout. Residents enjoy good home-cooked meals with plenty of variety, and families often comment on the cleanliness of the building. The environment strikes a balance between being properly equipped for care needs while still feeling comfortable and homely.
- Visit Website
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families describe feeling genuinely welcomed from their first contact with the home. The reception team and management take time to explain everything clearly during the admission process, which helps ease what can be an overwhelming transition. Many mention how staff create a warm atmosphere that helps new residents settle in, with organised activities and events that bring people together.
Based on 33 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10
The eight family priority themes
- Staff warmth75
- Compassion & dignity75
- Cleanliness70
- Activities & engagement45
- Food quality55
- Healthcare70
- Management & leadership75
- Resident happiness65
What inspectors found
Inspected 2019-10-24 · Report published 2019-10-24 · Inspected 1 times in the last three years
Is this home safe?
{"found":"The home was rated Good for safety at the October 2019 inspection. The inspection findings confirm that the previous Requires Improvement rating, which covered safety among other areas, has been addressed. The home is registered to provide nursing and personal care across 84 beds, including for people living with dementia. No specific detail about medicines management, falls recording, or night staffing ratios is available in the published summary. The July 2023 monitoring review found no evidence requiring a reassessment of this rating.","quotes":[],"family_meaning":"A Good safety rating after a previous period of Requires Improvement tells you that specific concerns were identified and then resolved, which is more reassuring than a home that has never been flagged at all. However, the published report summary does not include the detail that matters most to families, such as how many staff are on the dementia unit at night, how agency staff are used, or how falls are recorded and acted on. Good Practice research consistently identifies night staffing as the point where safety most often slips in care homes, and agency reliance can undermine the consistency your parent needs. You will need to ask these questions directly, because the published findings do not answer them.","evidence_base":"The Good Practice in Dementia Care evidence review (IFF Research and Leeds Beckett University, 2026) identifies night staffing ratios and agency staff usage as two of the strongest predictors of safety incidents in care homes. A Good rating does not confirm adequate night cover; it needs to be verified on a visit.","watch_out":"Ask the manager to show you the actual staffing rota for a recent week, covering both day and night shifts. Count the number of permanent staff versus agency staff names, particularly on nights, and ask what the minimum staffing level is on the dementia unit after 8pm."}
Is the care effective?
{"found":"The home was rated Good for Effective at the October 2019 inspection. This domain covers training, care planning, healthcare access, and food quality. The home specialises in dementia care and provides nursing care, which suggests clinical oversight is in place. No specific detail about dementia training content, GP access frequency, care plan review schedules, or food quality observations is available in the published summary. The registered manager, Mrs Julie Elizabeth Mayfield, was in post at the time of inspection.","quotes":[],"family_meaning":"A Good Effective rating means inspectors were satisfied that staff had the skills and knowledge to meet people's needs at the time of inspection. For a home specialising in dementia, this should mean staff understand how dementia affects communication, behaviour, and daily function, not just how to follow a care plan. Food quality is one of the clearest signals of genuine care in our review data, with 20.9% of positive family reviews specifically mentioning mealtimes. Because the report summary does not include specific observations about food, training content, or care plan quality, these are areas to probe directly on a visit. Ask to see a sample care plan and check whether it reflects your parent's actual preferences and history, not just their clinical needs.","evidence_base":"The Good Practice evidence review identifies care plans as living documents that should be updated after any significant change in a person's condition or behaviour. Homes that treat care plans as administrative checklists rather than genuine guides to the individual tend to score lower on family satisfaction over time.","watch_out":"Ask to see a sample care plan and check whether it includes the person's preferred name, food likes and dislikes, daily routine preferences, and how they communicate when distressed. Then ask how often care plans are formally reviewed and who is involved in that process."}
Is this home caring?
{"found":"The home was rated Good for Caring at the October 2019 inspection. This domain reflects whether staff treat people with warmth, dignity, and respect. The inspection found sufficient evidence to award a Good rating, meaning inspectors observed or recorded positive interactions between staff and the people who live there. No specific quotes from residents or relatives, nor detailed observations of staff interactions, are available in the published summary. The home cares for people living with dementia, which makes the quality of moment-to-moment staff interactions particularly significant.","quotes":[],"family_meaning":"Staff warmth is the single most important factor in family satisfaction, mentioned in 57.3% of positive reviews in our data, and compassion and dignity follow closely at 55.2%. A Good Caring rating is the inspection domain most directly connected to what families tell us matters most. Because no specific observations or resident quotes are published here, you cannot rely on the rating alone to know what daily interactions actually look like. Non-verbal communication matters as much as verbal kindness for people with advanced dementia, and this is difficult to capture in a summary. The most reliable way to assess this is to visit at an unannounced time and watch how staff move through the building, whether they make eye contact, use preferred names, and respond to distress without rushing.","evidence_base":"The Good Practice evidence review confirms that for people living with dementia, non-verbal signals from staff, including tone of voice, pace of movement, and physical proximity, have a direct effect on levels of anxiety and agitation. Staff who are unhurried and physically present reduce distress, regardless of verbal communication ability.","watch_out":"During your visit, watch how staff interact with residents in corridors and communal areas when they think they are not being observed. Do they make eye contact, use the person's name, and pause rather than walk past? This tells you more than any formal introduction."}
Is the home responsive?
{"found":"The home was rated Requires Improvement for Responsive at the October 2019 inspection. This is the only domain that did not achieve a Good rating, and it covers whether your parent will have a meaningful, individualised daily life, including activities, engagement, and whether the home responds to individual needs and preferences. The specific reasons for this rating are not detailed in the published summary. The home has 84 beds and specialises in dementia care, making this gap particularly significant. The July 2023 monitoring review did not change this rating.","quotes":[],"family_meaning":"A Requires Improvement rating in Responsive is the finding that should concern you most when thinking about your parent's quality of life here. Activities and engagement account for 21.4% of positive family reviews, and resident happiness accounts for 27.1%. For people living with dementia, individualised engagement is not optional: Good Practice evidence consistently shows that people who are not meaningfully occupied experience higher rates of anxiety, agitation, and deterioration. The fact that this rating has not been followed up with a new on-site inspection since 2019 means you cannot know from published data whether it has improved. You need to ask specifically what has changed in the activities programme since the inspection and ask to see records of what your parent's day would actually look like.","evidence_base":"The Good Practice evidence review identifies one-to-one activities tailored to individual history and interest as significantly more effective than group programmes for people with moderate to advanced dementia. Homes that rely on group activities alone leave the most vulnerable residents without meaningful engagement for most of the day.","watch_out":"Ask the activities coordinator to describe what a typical Tuesday looks like for a resident who cannot join a group activity due to mobility or cognitive need. Ask to see the actual activity records for the last month, not the planned schedule, and check whether individual names appear against one-to-one sessions."}
Is the home well-led?
{"found":"The home was rated Good for Well-led at the October 2019 inspection. A registered manager, Mrs Julie Elizabeth Mayfield, was in post at the time of inspection, with Mr Donald Day named as the nominated individual for the provider, Bupa Care Homes (ANS) Limited. The improvement from the previous Requires Improvement rating across multiple domains suggests the leadership team has been effective in driving improvement. No specific detail about management visibility, staff culture, governance processes, or complaint handling is available in the published summary.","quotes":[],"family_meaning":"Leadership stability is one of the strongest predictors of quality trajectory in a care home. The fact that this home improved from Requires Improvement to Good overall suggests that the manager in post at the time of inspection was effective. However, the inspection is now over five years old, and it is not known whether the same manager is still in post or whether the leadership team has changed since 2019. Management leadership accounts for 23.4% of what drives positive family reviews. Communication with families accounts for a further 11.5%. On your visit, ask how long the current manager has been in post and what systems are in place for keeping families informed when something changes.","evidence_base":"The Good Practice evidence review identifies manager tenure as a key predictor of consistent care quality. Homes that experience frequent management changes tend to show declining staff morale and increasing inconsistency in care delivery, even when individual staff remain committed.","watch_out":"Ask the current manager how long they have been in this role, and ask what the staff turnover rate has been over the past 12 months. A manager who can answer both questions specifically and without hesitation is a positive sign."}
Source: CQC inspection report →
What the evidence base says
Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home provides residential care for adults over 65, younger adults with care needs, and people living with dementia. They work closely with external healthcare services to coordinate medical care when needed.. Gaps or open questions remain on For residents living with dementia, the team focuses on creating structure through regular activities and maintaining familiar routines. Staff show patience and understanding when providing personal care, adapting their approach to each person's needs. — areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Wykebeck Court Care Home scores 72 out of 100 on the DCC Family Score. Strong ratings across safety, care, and leadership lift the overall picture, but the Requires Improvement finding in Responsive means the home has not yet demonstrated it reliably tailors daily life and activities to individual needs, which is a real gap for families considering the home for a parent with dementia.
Homes in Yorkshire & Humberside typically score 68–82.The three-lens summary
What families tell us
Families describe feeling genuinely welcomed from their first contact with the home. The reception team and management take time to explain everything clearly during the admission process, which helps ease what can be an overwhelming transition. Many mention how staff create a warm atmosphere that helps new residents settle in, with organised activities and events that bring people together.
What inspectors have recorded
Staff are consistently described as patient, kind and professional in their approach. When residents face health challenges, the team acts quickly — spotting changes early, liaising with medical services, and keeping families updated. They show flexibility too, like preparing meals for residents heading to hospital appointments or making follow-up calls when someone's been away.
How it sits against good practice
While one family has raised serious concerns about discharge practices and activity provision, the majority of families speak positively about the care their loved ones receive here.
Worth a visit
Wykebeck Court Care Home in Leeds was rated Good overall at its October 2019 inspection, having improved from a previous Requires Improvement rating. Inspectors found the home to be safe, effective, caring, and well-led, with a registered manager in place and the home run by Bupa Care Homes. The improvement from Requires Improvement is a genuinely positive sign and suggests the management team has responded to earlier concerns. The one area that remains Requires Improvement is Responsive, which covers whether your parent will have a meaningful life here, including tailored activities, individual engagement, and personalised daily routines. This is particularly important if your parent has dementia. The inspection was carried out in October 2019, which means the published findings are now over five years old. A review in July 2023 found no reason to reassess the rating, but that review was based on available data rather than a new on-site inspection. Visit in person, ask specific questions about what a typical day looks like for someone with your parent's level of need, and request to see recent activity records.
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In Their Own Words
How Wykebeck Court Care Home – Bupa describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where medical needs meet genuine warmth in Leeds
Wykebeck Court Care Home – Expert Care in Leeds
When health concerns arise unexpectedly, families need reassurance that their loved one is in capable hands. Wykebeck Court Care Home in Leeds has built its reputation on responding quickly when residents need medical attention, coordinating with hospitals and keeping families informed every step of the way. The modern home welcomes people over 65, those living with dementia, and younger adults who need residential care.
Who they care for
The home provides residential care for adults over 65, younger adults with care needs, and people living with dementia. They work closely with external healthcare services to coordinate medical care when needed.
For residents living with dementia, the team focuses on creating structure through regular activities and maintaining familiar routines. Staff show patience and understanding when providing personal care, adapting their approach to each person's needs.
Management & ethos
Staff are consistently described as patient, kind and professional in their approach. When residents face health challenges, the team acts quickly — spotting changes early, liaising with medical services, and keeping families updated. They show flexibility too, like preparing meals for residents heading to hospital appointments or making follow-up calls when someone's been away.
The home & environment
The home feels fresh and well-maintained, with modern facilities throughout. Residents enjoy good home-cooked meals with plenty of variety, and families often comment on the cleanliness of the building. The environment strikes a balance between being properly equipped for care needs while still feeling comfortable and homely.
“While one family has raised serious concerns about discharge practices and activity provision, the majority of families speak positively about the care their loved ones receive here.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
