Recovery Hub @ East Leeds

What families say

Based on 31 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth55
• Compassion & dignity60
• Cleanliness55
• Activities & engagement50
• Food quality50
• Healthcare60
• Management & leadership70
• Resident happiness55

What inspectors found

Inspected 2019-01-11 · Report published 2019-01-11 · Inspected 3 times in the last three years

• Is this home safe?

  Requires improvement

  {"found":"The Safe domain was rated Requires Improvement at the January 2022 inspection. This is the domain that covers staffing levels and deployment, medicines management, falls prevention, and infection control. The published report text does not detail the specific reasons for this rating. No inspector observations, resident testimony, or relative feedback about safety were included in the available findings. This rating means inspectors found something that fell short of expected standards in at least one area of safety.","quotes":[],"family_meaning":"A Requires Improvement rating for Safe is the most important flag in this report for you as a family. In our review data, safe environment and staff attentiveness together account for over a quarter of what families mention in positive reviews, which means when safety works well, families notice and appreciate it. When it does not, it is the thing that causes the most distress. Good Practice research consistently identifies night staffing as the point where safety most commonly slips in care homes, and agency staff reliance as a factor that undermines consistency. Without detail in the published report, you cannot know whether the concern here was about staffing numbers, medicines, falls, or something else. You need to ask directly before making a decision.","evidence_base":"The IFF Research and Leeds Beckett University rapid evidence review found that night staffing ratios and agency staff reliance are two of the strongest predictors of safety failures in care homes. Where permanent staff know residents well, risks are identified earlier and managed more consistently.","watch_out":"Ask the manager to explain exactly what the Requires Improvement rating in Safe related to, what specific actions were taken in response, and then ask to see the actual staffing rota for the past two weeks, counting permanent staff names against agency or bank staff, particularly on night shifts."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"The Effective domain was rated Good at the January 2022 inspection. This domain covers training, care plans, healthcare access, and nutrition. The published report text does not include specific observations, examples, or testimony to illustrate what Good looks like in practice at this home. No detail was published about dementia training content, how often care plans are reviewed, or how healthcare professionals such as GPs are accessed.","quotes":[],"family_meaning":"A Good rating for Effective means inspectors were satisfied that the home meets expected standards in areas like training and care planning, but without specific published detail, it is difficult to know what that looks like day to day for your parent. Dementia-specific care accounts for 12.7% of the themes families raise in positive reviews, and Good Practice research identifies care plans as living documents that should be updated whenever your parent's needs change, not just reviewed on a fixed annual schedule. Food quality is also part of this domain, and our review data shows it features in 20.9% of positive family reviews, making it one of the stronger signals of genuine care. None of this detail was published, so it needs to be explored on a visit.","evidence_base":"The Good Practice evidence base identifies regular GP access and dementia-specific staff training as two markers that distinguish homes where people with dementia do well from those where decline goes unnoticed. Care plans that reflect a person's history, preferences, and communication style are associated with better outcomes.","watch_out":"Ask to see a sample care plan, with personal details removed, and check whether it includes the person's life history, preferred name, communication preferences, and who is listed as their key contacts. Ask how recently it was reviewed and what triggered that review."}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"The Caring domain was rated Good at the January 2022 inspection. This domain covers staff warmth, dignity, respect, independence, and how staff interact with residents moment to moment. No specific inspector observations about staff behaviour, no resident quotes, and no relative feedback were published in the available report text. The rating alone tells you inspectors were satisfied, but it does not tell you what they saw.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned in 57.3% of positive reviews, and compassion and dignity are mentioned in 55.2%. These are not abstract values; they show up in observable behaviours such as whether staff knock before entering a room, whether they use your parent's preferred name, and whether they move at the person's pace rather than their own. The inspection confirmed a Good standard here, but without published observations you will need to see this for yourself on a visit. Good Practice research confirms that non-verbal communication matters as much as verbal interaction for people living with dementia, particularly as language becomes more difficult.","evidence_base":"The Leeds Beckett rapid evidence review found that person-led care requires staff to know each individual's history, preferences, and communication style. Homes where staff can name residents' preferences without consulting a care plan tend to score significantly higher on dignity and wellbeing measures.","watch_out":"When you visit, watch how staff greet your parent or any resident in a corridor or communal space. Do they make eye contact, use the person's name, and pause to engage? Or do they move through the space without acknowledging the people living there? This is the clearest signal of genuine warmth and it cannot be faked for long."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good

  {"found":"The Responsive domain was rated Good at the January 2022 inspection. This domain covers activities, engagement, how individual preferences are met, and end-of-life care. The published report text does not include specific detail about what activities are available, how they are tailored to individuals, or how the home supports residents with advanced dementia who may not be able to join group sessions. No detail about end-of-life care planning was published.","quotes":[],"family_meaning":"Activities and engagement feature in 21.4% of positive family reviews, and resident happiness in 27.1%, making this one of the areas families care most about alongside staff warmth. Good Practice research is clear that group activities alone are not sufficient for people living with dementia, particularly those in the later stages. Tailored one-to-one engagement, including everyday tasks like folding, sorting, or simple cooking, provides continuity and a sense of purpose. The Good rating suggests inspectors were satisfied with what they found, but without published detail you cannot know whether the activity offer here would suit your parent's interests and abilities specifically.","evidence_base":"The rapid evidence review found that Montessori-based and task-based individual activities, rather than group entertainment, are associated with reduced agitation and improved wellbeing in people with moderate to advanced dementia. Homes that offer genuine one-to-one time for residents who cannot join groups show consistently better outcomes on wellbeing measures.","watch_out":"Ask to see the activity timetable for the past two weeks, not the planned template but the actual record of what happened. Then ask specifically what would be offered to your parent on a day when they did not feel like joining a group, or if their dementia meant group settings were overwhelming."}

  Verified by inspector

• Is the home well-led?

  Good

  {"found":"The Well-led domain was rated Good at the January 2022 inspection. The home is run by Leeds City Council and has a named registered manager and a nominated individual recorded as in post. This domain covers leadership, culture, governance, staff support, and whether the home learns from incidents and complaints. No specific detail about management visibility, staff culture, or governance processes was published in the available report text.","quotes":[],"family_meaning":"Management leadership accounts for 23.4% of what families mention in positive reviews, and communication with families for 11.5%. Good Practice research identifies leadership stability as one of the strongest predictors of quality trajectory in a care home: where a manager is known to staff and residents, where staff feel able to speak up, and where incidents are reviewed openly, care quality tends to improve over time. The council-run structure here may provide additional oversight and accountability compared to some independent providers. However, the January 2022 inspection is now over three years old, and management teams can change significantly in that time.","evidence_base":"The IFF Research evidence review found that bottom-up empowerment, where frontline staff feel confident raising concerns and are supported to act on them, is a stronger predictor of sustained quality than top-down compliance alone. Manager tenure and staff stability are among the most reliable indicators of a home's quality trajectory.","watch_out":"Ask the manager how long they have been in post and whether the same manager was in place at the time of the January 2022 inspection. Also ask how the home handled the most recent complaint or incident: what happened, what changed, and how families were kept informed."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home cares for adults over 65 and provides specialist dementia support. Their rehabilitation programme includes assessment and therapy services designed to help residents return to independent living.. Gaps or open questions remain on While the home lists dementia care as a specialism, specific details about their approach to dementia support aren't currently available. Families considering dementia care should ask about the home's experience and facilities when they visit. — areas worth probing directly during a visit.