Cloverleaf Care Home

What families say

The activities programme gets particular praise from families who see their relatives joining in with music sessions, dancing, crafts and gentle exercise. Several people have commented on how staff take time to listen and offer reassurance to worried visitors, which can make those difficult early visits feel less daunting.

Based on 11 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth55
• Compassion & dignity55
• Cleanliness55
• Activities & engagement50
• Food quality50
• Healthcare55
• Management & leadership60
• Resident happiness55

What inspectors found

Inspected 2021-08-04 · Report published 2021-08-04 · Inspected 2 times in the last three years

• Is this home safe?

  Good

  {"found":"The home was rated Good for safety at its July 2021 inspection. The published report confirms registration for nursing and personal care across a range of specialisms including dementia, mental health conditions, and physical disabilities. Beyond the domain rating itself, the published text does not include specific inspector observations about staffing levels, medicines management, falls recording, or infection control practices at the time of the visit.","quotes":[],"family_meaning":"A Good safety rating tells you that inspectors did not find significant failures at the time of the visit, which matters. However, the Good Practice evidence base is clear that safety details vary considerably within the Good band: night staffing ratios, agency staff usage, and how well a home learns from incidents are the three areas where care homes rated Good can still differ sharply in practice. The inspection text here does not give you specific numbers or observations on any of these, so you will need to ask directly. For a 72-bed home supporting people with dementia and mental health conditions, knowing how many permanent staff are on overnight is a particularly important question.","evidence_base":"The IFF Research and Leeds Beckett rapid evidence review found that night staffing is the single point at which safety most commonly slips in otherwise well-rated homes, and that high or unpredictable agency use undermines the consistency that people with dementia in particular depend on.","watch_out":"Ask the manager to show you last week's actual staffing rota, not the template. Count how many permanent staff were on the dementia unit on a night shift, and ask how many of those shifts used agency cover in the past month."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"The home was rated Good for effectiveness at its July 2021 inspection. Tanglewood Cloverleaf is registered to provide nursing care as well as personal care, which means qualified nurses should be present alongside care staff. The published text does not include specific detail about care plan quality, GP access arrangements, dementia training programmes, or how food quality and dietary needs are managed for people with complex conditions.","quotes":[],"family_meaning":"Effectiveness in a nursing home covers a wide territory: whether care plans are genuinely tailored to your parent's history and preferences, whether staff have specific dementia training rather than just general care training, and whether a GP or specialist can be reached quickly when your parent's health changes. A Good rating confirms that inspectors found acceptable practice, but our Good Practice evidence base shows that care plans as living documents, updated after every significant change and shared with families, are a reliable indicator of whether a home truly knows the person in its care. The inspection text here does not confirm whether that standard is met at Tanglewood Cloverleaf, so this is a key area to explore on a visit.","evidence_base":"The Leeds Beckett rapid evidence review found that dementia-specific training content, rather than generic care training, is a strong predictor of whether staff can respond appropriately to behavioural changes and communication difficulties in people living with dementia.","watch_out":"Ask to see a sample care plan (anonymised if necessary) and ask when it was last updated, who contributed to the review, and whether a family member was involved. Then ask what dementia-specific training staff on the unit have completed in the past 12 months."}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"The home was rated Good for caring at its July 2021 inspection. The published text does not include specific inspector observations of staff interactions, direct quotes from residents or relatives, or examples of how dignity and privacy are protected in practice. The rating itself indicates that inspectors did not find concerns in this domain at the time of the visit.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data: 57.3% of positive reviews across UK care homes mention it by name, and compassion and dignity features in 55.2% of positive reviews. These are not abstract qualities; families describe specific things they observe, such as staff using a person's preferred name, not rushing during personal care, and responding calmly when someone with dementia becomes distressed. The inspection text for Tanglewood Cloverleaf does not give us those specific observations, which means you need to generate them yourself on a visit. The Good Practice evidence base is clear that how staff interact in corridors and common areas, when they do not know they are being watched, is the most reliable signal of genuine warmth.","evidence_base":"The IFF Research and Leeds Beckett review found that non-verbal communication, including pace, tone, and physical proximity during personal care, matters as much as verbal interaction for people with advanced dementia who may not be able to express distress in words.","watch_out":"When you visit, arrive a few minutes early and sit quietly in a communal area before your formal meeting. Watch how staff pass through the space: do they make eye contact with residents, use names, and move without obvious hurry? Note how staff respond if a resident calls out or appears unsettled."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good

  {"found":"The home was rated Good for responsiveness at its July 2021 inspection. Tanglewood Cloverleaf supports a broad range of needs including dementia, mental health conditions, and sensory impairment, which suggests the home is expected to tailor its approach to quite different individuals. The published text does not include specific detail about the activities programme, one-to-one engagement for people who cannot join group activities, or how end-of-life care preferences are recorded and respected.","quotes":[],"family_meaning":"Responsiveness is about whether your parent will have a meaningful life inside this home, not just a safe one. Our review data shows that resident happiness features in 27.1% of positive family reviews, and activities and engagement in 21.4%. The Good Practice evidence base is particularly clear on one point: group activities alone are not enough for people with moderate or advanced dementia, who often cannot initiate participation and need one-to-one engagement to remain connected to the world around them. The inspection text does not tell us whether Tanglewood Cloverleaf provides that individual-level engagement, so it is an important question to ask directly, especially if your parent is at a stage where group settings are difficult.","evidence_base":"The Leeds Beckett rapid evidence review found that Montessori-based and everyday household task approaches, where a person with dementia is supported to do familiar activities rather than performed-at, produce measurably better wellbeing outcomes than scheduled group entertainment programmes.","watch_out":"Ask the activities coordinator to describe what a Tuesday looks like for a resident who cannot reliably join a group session. Ask specifically whether staff have time for one-to-one activities and how that time is built into the daily rota, not the activities calendar."}

  Verified by inspector

• Is the home well-led?

  Good

  {"found":"The home was rated Good for well-led at its July 2021 inspection. The registered manager at the time of the inspection was Mrs Jill Packwood, with Mr Daniel Christopher Rowark named as the nominated individual for Tanglewood Care Services Limited. The published text does not include specific detail about management visibility, staff culture, how complaints are handled, or how the home acts on feedback from residents and families.","quotes":[],"family_meaning":"Leadership stability is one of the strongest predictors of sustained quality in a care home: our Good Practice evidence base is consistent on this point. A home that has had the same manager for several years, where staff feel able to raise concerns without fear, and where the manager is known by name to residents, is likely to perform better over time than one where leadership is frequently changing. The inspection was carried out in July 2021, which means it is now several years old. The first thing to check is whether Mrs Packwood is still the registered manager: a change in leadership since the inspection would be an important variable. Communication with families, which features in 11.5% of positive reviews in our data, is also worth exploring directly.","evidence_base":"The IFF Research and Leeds Beckett review found that bottom-up staff empowerment, where care staff feel confident raising concerns and see those concerns acted on, is a reliable marker of a well-led home and correlates with better outcomes for people with dementia.","watch_out":"Before or during your visit, ask directly whether Mrs Packwood is still the registered manager, and if not, how long the current manager has been in post. Ask how the home communicates with families when something goes wrong or when a resident's condition changes, and request a specific recent example."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home cares for people with dementia, mental health conditions, physical disabilities and sensory impairments, accepting both younger adults and those over 65.. Gaps or open questions remain on For residents living with dementia, the structured activity programme and access to secure outdoor spaces seem particularly valued by families. The home's approach appears to focus on maintaining engagement through familiar activities and routines. — areas worth probing directly during a visit.