St Saviours Care Home

What families say

People visiting St Saviours often comment on the warm reception they receive. Staff members are described as pleasant and welcoming, creating an atmosphere where both residents and visitors feel at ease.

Based on 9 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth55
• Compassion & dignity58
• Cleanliness60
• Activities & engagement52
• Food quality52
• Healthcare58
• Management & leadership42
• Resident happiness55

What inspectors found

Inspected 2019-09-07 · Report published 2019-09-07 · Inspected 2 times in the last three years

• Is this home safe?

  Good

  {"found":"The safe domain was rated Good at the March 2021 inspection. This indicates that inspectors did not identify significant concerns about risk management, medicines handling, or staffing levels at that time. No specific observations, staffing ratios, or incident-logging details are included in the published summary. The home accommodates up to 58 people, including residents living with dementia, which makes night-time staffing a particularly important area to probe. The inspection is now more than four years old, so conditions may have changed.","quotes":[],"family_meaning":"A Good safety rating is reassuring, but it tells you very little on its own when the published findings contain no specifics. Our Good Practice evidence base, drawing on 61 studies, consistently identifies night-time staffing as the point where safety most often slips in residential care. For a 58-bed home with a dementia specialism, you need to know exactly how many staff are on duty overnight, not just whether the rating was Good four years ago. Agency staff usage is the other key signal: high reliance on agency workers undermines the consistency of care that people with dementia depend on.","evidence_base":"The IFF Research and Leeds Beckett University rapid evidence review found that night staffing ratios and agency staff reliance are among the strongest predictors of whether safety holds up between inspections. A Good rating at a single inspection point does not guarantee these are adequate now.","watch_out":"Ask the manager to show you the actual staffing rota for last week, not a template. Count the number of permanent staff versus agency staff on each night shift, and ask what the minimum staffing level is overnight for the 58-bed home."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"The effective domain was rated Good at the March 2021 inspection. This covers areas including training, care planning, healthcare access, and nutrition. No specific examples of care plan content, GP visit frequency, dementia training provision, or mealtime practice are included in the published summary. A Good rating in this domain suggests inspectors were broadly satisfied, but without detail it is not possible to say how strong the evidence was. The findings are now more than four years old.","quotes":[],"family_meaning":"Effectiveness in a dementia care setting comes down to whether staff truly know your parent as an individual and whether care plans are kept up to date as needs change. Our family review data shows that 20.9% of positive reviews specifically mention food quality, and 20.2% mention healthcare access, both of which fall under this domain. The inspection gives no detail on either. Good Practice research consistently shows that care plans function as living documents only when families are actively involved in reviewing them, so ask directly how the home involves you.","evidence_base":"The Good Practice evidence base identifies regular, structured care plan reviews with family involvement as a key marker of effective dementia care. Homes that treat care plans as administrative tasks rather than active tools show poorer outcomes for residents with advancing dementia.","watch_out":"Ask to see a sample care plan (anonymised if necessary) and check whether it records the person's life history, preferred daily routines, and communication preferences, not just medical and personal care needs. Ask how often plans are formally reviewed and whether families are invited to contribute."}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"The caring domain was rated Good at the March 2021 inspection. This domain covers staff warmth, dignity, respect, and whether residents are supported to maintain independence. No specific inspector observations, resident quotes, or relative feedback are included in the published summary. A Good rating suggests inspectors were satisfied with what they saw, but without detail about how staff interacted with residents or how privacy was protected, it is not possible to assess the depth of that evidence.","quotes":[],"family_meaning":"Staff warmth is the single most important theme in our family review data: 57.3% of positive reviews across more than 5,400 UK care homes mention it by name, and 55.2% specifically mention compassion and dignity. These are the things families notice first and remember longest. Because the published inspection contains no specific observations on this, you cannot rely on the rating alone. Watch how staff speak to residents in the corridor, whether they use preferred names, and whether they move at the resident's pace rather than their own.","evidence_base":"Good Practice research identifies non-verbal communication as equally important as verbal interaction for people with advanced dementia. Staff who make eye contact, crouch to the resident's level, and wait for a response before proceeding demonstrate person-led care in practice.","watch_out":"During your visit, watch an interaction between a staff member and a resident who is not expecting a visitor. Does the staff member knock before entering the room, use the resident's preferred name, and allow time for a response? These small behaviours are the most reliable signal of the home's culture."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good

  {"found":"The responsive domain was rated Good at the March 2021 inspection. This domain covers activities, individual engagement, and whether the home responds to each person's preferences and changing needs. No specific information about the activities programme, one-to-one engagement, or how the home supports people who cannot join group activities is included in the published summary. For a home with a dementia specialism, the responsiveness of the activities offer is particularly important and cannot be assessed from the published findings alone.","quotes":[],"family_meaning":"Resident happiness is one of the eight themes families care most about in our review data, mentioned in 27.1% of positive reviews, and activities and engagement are mentioned in 21.4%. For someone living with dementia, the difference between a meaningful day and an empty one can significantly affect wellbeing and behaviour. Good Practice research consistently shows that group activities alone are not enough: people with more advanced dementia often need one-to-one engagement built around familiar everyday tasks. The inspection gives no detail on whether St Saviours provides this.","evidence_base":"The Good Practice evidence review found that Montessori-based approaches and activities rooted in a person's own life history, such as folding laundry, tending plants, or looking through photographs, produce measurable improvements in wellbeing for people with dementia compared with conventional group entertainment.","watch_out":"Ask the activities coordinator to describe what happened yesterday for a resident with moderate to advanced dementia who did not join the group activity. If the answer is vague or defaults to television, that is a significant concern."}

  Verified by inspector

• Is the home well-led?

  Requires improvement

  {"found":"The well-led domain was rated Requires Improvement at the March 2021 inspection. This is the only domain that did not achieve a Good rating. A Requires Improvement rating in well-led typically indicates that inspectors found concerns about governance, management oversight, accountability, or the home's ability to learn from mistakes. The published summary does not specify which aspects of leadership were found wanting. The registered manager at the time of the inspection was named as Mrs Victoria Anne Ireland, with Mr Jatin Paul Wohrna listed as nominated individual. It is not confirmed whether the same manager remains in post now.","quotes":[],"family_meaning":"Management quality is the most important predictor of whether a care home stays good or declines over time. Our family review data includes management and leadership as a distinct theme, mentioned in 23.4% of positive reviews. Good Practice research consistently finds that leadership stability predicts quality trajectory: homes with high manager turnover show worse outcomes for residents, particularly those with dementia. The Requires Improvement rating here means inspectors had real concerns in 2021. You need to find out what those concerns were and what has been done about them before you make a decision.","evidence_base":"The Good Practice evidence base identifies stable, visible leadership and a culture where staff feel able to raise concerns as the strongest organisational predictors of sustained quality in dementia care. Requires Improvement in well-led at one inspection is associated with a higher probability of decline if the underlying issues are not addressed.","watch_out":"Ask the manager directly: what did the Requires Improvement finding in 2021 relate to specifically, and what changes were made as a result? Then ask how long the current manager has been in post. If the manager cannot give you a clear and detailed answer to the first question, that is itself a warning sign."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on St Saviours cares for adults across different age groups, including younger adults under 65 who need residential support. The home also specialises in dementia care.. Gaps or open questions remain on As a home that welcomes people living with dementia, St Saviours provides specialist support tailored to these residents' needs. The team understands the importance of creating a secure, familiar environment for those experiencing memory changes. — areas worth probing directly during a visit.