St George's Care Centre

What families say

Based on 9 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness72
• Activities & engagement70
• Food quality70
• Healthcare72
• Management & leadership88
• Resident happiness70

What inspectors found

Inspected 2019-03-14 · Report published 2019-03-14 · Inspected 4 times in the last three years

• Is this home safe?

  Not yet rated

  {"found":"The Safe domain was rated Good at the September 2025 inspection. This means inspectors were satisfied that risk was managed appropriately, staffing was sufficient, medicines were administered safely, and infection control was in place. The published report does not include specific observations, data on staffing ratios, or detail on how the home manages falls or other incidents. The home's improvement from Requires Improvement suggests that any previous safety concerns have been addressed.","quotes":[],"family_meaning":"A Good Safe rating means the basics are in place, but it does not tell you what happens on the night shift when the home is running on a leaner team. Good Practice research consistently identifies night staffing as the point where safety is most likely to slip, particularly in homes with a dementia specialism. With 77 beds and a mixed population including people with dementia, mental health conditions, and physical disabilities, staffing ratios and the consistency of who is on duty overnight matter enormously. The cleanliness theme appears in 24.3% of positive family reviews, so hygiene is something families notice and remember. The published report does not give you specific numbers, so you will need to ask directly.","evidence_base":"The IFF Research and Leeds Beckett University rapid evidence review found that agency staff use is one of the strongest predictors of poorer safety outcomes in care homes, because unfamiliar staff take longer to notice changes in a person's condition and are less likely to escalate concerns.","watch_out":"Ask the manager to show you the actual staffing rota for the past two weeks, not a template. Ask specifically how many registered nurses and carers are on duty overnight, and what proportion of those shifts in the past month were covered by agency staff rather than permanent employees."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Not yet rated

  {"found":"The Effective domain was rated Good at the September 2025 inspection. This covers training, care planning, healthcare access, nutrition, and hydration. The published summary does not describe specific findings about dementia training content, how care plans are written or reviewed, or how the home manages GP access and health monitoring. The Good rating indicates inspectors were satisfied that these elements met required standards.","quotes":[],"family_meaning":"A Good Effective rating tells you that care plans exist and that training is in place. What it cannot tell you is whether your dad's care plan reads like a real description of him, including his preferred name, his daily routines, and what unsettles him, or whether it is a generic template. Good Practice evidence from 61 studies is clear that care plans functioning as living documents, updated regularly and shaped by family input, are one of the strongest markers of genuinely personalised dementia care. Food quality appears in 20.9% of positive family reviews; ask whether your mum can choose what she eats each day and whether staff understand the texture and presentation needs of people with swallowing difficulties.","evidence_base":"The Leeds Beckett University rapid evidence review found that dementia-specific training, particularly training that covers non-verbal communication and responsive behaviour, significantly improves care quality outcomes, but only when it is regularly refreshed and applied in practice rather than completed once at induction.","watch_out":"Ask the manager what dementia-specific training staff complete, when it was last updated, and how new carers are supervised during their first months on the dementia unit. Ask to see an anonymised care plan to check whether it reflects a real individual or reads as a compliance document."}

  Verified by inspector

• Is this home caring?

  Not yet rated

  {"found":"The Caring domain was rated Good at the September 2025 inspection. This means inspectors assessed staff interactions, dignity, privacy, and respect for independence and were satisfied with what they found. The published report does not include direct quotes from residents or relatives, nor specific observations of how staff interacted with individuals during the inspection. A Good Caring rating at a home that previously required improvement is meaningful, as it suggests the people living here are being treated with genuine respect.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in DementiaCareChoices review data, mentioned in 57.3% of positive reviews, and compassion and dignity appear in 55.2%. These are not abstract qualities; they are visible on a visit. You can observe whether staff knock before entering a room, whether they use your parent's preferred name, and whether interactions feel unhurried. Good Practice evidence is clear that for people with advanced dementia, non-verbal communication, tone of voice, eye contact, and pace, matters as much as words. A Good Caring rating is a positive signal, but it is one you should verify with your own eyes during a visit at an unannounced time.","evidence_base":"The IFF Research rapid evidence review found that person-led care, where staff know a resident's personal history, preferences, and triggers, produces measurably better wellbeing outcomes than task-focused care, even when staffing ratios are identical.","watch_out":"On your visit, watch what happens in a corridor interaction. Does the staff member stop, make eye contact, and address your parent by name, or do they move past without acknowledgement? Ask a carer what your parent's preferred name is and what time they like to get up in the morning. The answer will tell you whether the care plan has been read."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Not yet rated

  {"found":"The Responsive domain was rated Good at the September 2025 inspection. This domain covers how well the home meets individual needs, including activities, engagement, end-of-life planning, and complaints handling. The published report does not describe specific activities offered, how the programme is adapted for individuals with advanced dementia, or how end-of-life planning is approached. The home's specialism in dementia care suggests some tailoring is in place, but the published findings do not confirm the detail.","quotes":[],"family_meaning":"Activities and engagement appear in 21.4% of positive family reviews, and resident happiness appears in 27.1%. For someone with dementia, a good activity is not necessarily a group session in a lounge. Good Practice evidence strongly supports individual, tailored engagement, including familiar household tasks, sensory activities, and one-to-one time, as being more beneficial than organised group programmes, particularly for people in the later stages of dementia. The Good Responsive rating tells you inspectors were satisfied with what was on offer, but it does not tell you whether your dad would have someone sitting with him on a quiet Tuesday afternoon or whether he would be left in his room.","evidence_base":"The Leeds Beckett University rapid evidence review found that Montessori-based and everyday task approaches to activity, such as folding laundry, tending plants, and simple domestic activities, produce significantly better engagement and reduced agitation in people with moderate to advanced dementia compared with structured group activities.","watch_out":"Ask specifically what happens on a day when the activities coordinator is off sick. Ask whether residents who cannot participate in group sessions receive any planned one-to-one engagement, and how often. If possible, visit on an ordinary weekday afternoon and observe who is sitting with residents and whether the television is the primary form of stimulation."}

  Verified by inspector

• Is the home well-led?

  Not yet rated

  {"found":"The Well-Led domain was rated Outstanding at the September 2025 inspection. This is the highest rating available and means inspectors found the leadership of this home to be exceptional, not merely adequate. The home is led by registered manager Mrs Cheryl Newsome and the nominated individual is Mr Ian Forshaw, with the provider being Marantomark Limited. The Outstanding rating, combined with the home's improvement from a previous Requires Improvement, suggests a leadership team that has identified problems, acted on them, and built systems that inspectors consider exemplary.","quotes":[],"family_meaning":"An Outstanding Well-Led rating is rare and worth taking seriously. Management and leadership appear in 23.4% of positive family reviews, and Good Practice research is consistent that leadership stability is one of the strongest predictors of sustained quality in a care home. A visible, accountable manager who empowers staff to raise concerns creates a culture where problems are identified early and addressed honestly. Communication with families appears in 11.5% of positive reviews. An Outstanding Well-Led rating suggests the structures are in place for families to be kept informed and involved, but you should test this directly by asking how the home communicates changes in your parent's condition and what the process is for raising a concern.","evidence_base":"The IFF Research rapid evidence review found that homes with stable, visible leadership and a culture where staff feel able to raise concerns have consistently better outcomes for residents, including fewer falls, lower rates of unexplained weight loss, and higher family satisfaction scores.","watch_out":"Ask the manager how long she has been in post and what the biggest change she has made since joining has been. Ask what the home does when a family raises a complaint, and whether you can speak to a family whose parent already lives there. A manager confident in their Outstanding rating should welcome these questions without hesitation."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The team here supports residents across different age groups with varying needs, from physical disabilities to mental health conditions. They have experience caring for younger adults under 65 as well as older residents.. Gaps or open questions remain on The home provides specialist dementia care as part of their nursing support. Their team works with residents living with different stages and types of dementia. — areas worth probing directly during a visit.