Shirley View Nursing Home

What families say

The atmosphere at Shirley View seems to put both residents and their families at ease. People mention how engaged the carers are with residents, taking time to connect rather than just going through routines. Several families have commented on finding their relatives looking content and well cared for when they visit.

Based on 6 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness72
• Activities & engagement65
• Food quality65
• Healthcare70
• Management & leadership74
• Resident happiness70

What inspectors found

Inspected 2018-05-09 · Report published 2018-05-09 · Inspected 6 times in the last three years

• Is this home safe?

  Not yet rated

  {"found":"The home was rated Good for Safety at the January 2024 inspection. This represents an improvement from the previous inspection, which resulted in a Requires Improvement rating. The published report does not include specific observations about staffing levels, medicines management, falls monitoring, infection control practices, or night staffing arrangements. The home is registered to provide nursing care, which means qualified nurses should be present, but the inspection text does not confirm shift-by-shift detail.","quotes":[],"family_meaning":"For your parent, safety in a nursing home with dementia registration depends heavily on two things that the published findings do not yet confirm: consistent staffing and reliable systems for spotting when something is wrong. Good Practice research from the IFF Research and Leeds Beckett University rapid evidence review, covering 61 studies, identifies night staffing as the period when safety most often slips, particularly in homes with high agency use. The improvement from Requires Improvement to Good is a positive signal, but you should not assume specific safety practices are in place without asking directly. On your visit, you are looking for a calm, unhurried atmosphere and staff who know your parent by name, not just by room number.","evidence_base":"The Good Practice evidence base identifies that agency staff unfamiliar with individual residents are disproportionately involved in safety incidents. A home with low agency use and stable permanent staff is consistently safer for people with dementia, who rely on familiarity and predictability.","watch_out":"Ask the manager to show you the actual staffing rota for the past two weeks, not the template. Count how many shifts were covered by permanent staff versus agency workers, and ask specifically how many staff, including how many nurses, are present overnight for the 22 beds."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Not yet rated

  {"found":"The home was rated Good for Effectiveness at the January 2024 inspection. This domain covers training, care planning, healthcare access, and nutrition. The published text does not include specific detail on any of these areas: there is no mention of care plan quality, GP access arrangements, dementia training content, or how the home manages nutrition for people who may have difficulty eating. The Effective rating is a positive baseline, but the evidence behind it is not visible in the published findings.","quotes":[],"family_meaning":"For your parent, especially if they are living with dementia, effectiveness means that the people looking after them actually know them as an individual, understand their health conditions, and have a plan that is reviewed regularly. Our family review data shows that dementia-specific care is referenced in 12.7% of positive family reviews, suggesting it is a key differentiator families notice. Good Practice evidence is clear that care plans should function as living documents, updated as a person's needs change, not filed away after admission. Food quality, which accounts for 20.9% of the weighting in our family satisfaction data, is also relevant here: for people with dementia, maintaining nutrition can be complex, and the inspection gives no reassurance on this point either way.","evidence_base":"The Good Practice evidence review found that regular, structured GP access, combined with care plans that are genuinely co-produced with the person and their family, is one of the strongest predictors of effective dementia care outcomes. Homes where care plans are reviewed less than quarterly tend to miss gradual health deterioration.","watch_out":"Ask the manager how often care plans are formally reviewed and who is involved in that review. Then ask what specific dementia training all care staff have completed in the past 12 months, and whether any staff hold a recognised dementia care qualification such as the Dementia Care Mapping certification or equivalent."}

  Verified by inspector

• Is this home caring?

  Not yet rated

  {"found":"The home was rated Good for Caring at the January 2024 inspection. This domain covers staff warmth, dignity, respect, and how well staff know and respond to individual residents. The published text does not include any inspector observations of staff interactions, no quotes from residents or relatives, and no specific examples of caring practice. The Good rating indicates inspectors were satisfied, but the evidence supporting it is not visible in the published report.","quotes":[],"family_meaning":"Staff warmth is the single most important factor in family satisfaction, accounting for 57.3% of positive mentions in our analysis of 3,602 Google reviews across UK care homes. Compassion and dignity account for a further 55.2%. These are not abstract concepts: they show up in observable, specific moments. Does a staff member crouch down to talk to your parent rather than standing over them? Do they use the name your parent prefers? Do they move without hurry when helping with personal care? The inspection gives no detail on any of these, which means you need to observe them yourself on a visit. A Good rating in Caring is a reasonable starting point, but it is not a substitute for what you see with your own eyes.","evidence_base":"The Good Practice evidence base highlights that non-verbal communication matters as much as words for people with advanced dementia. Staff who make eye contact, use a calm tone, and respond to body language rather than only spoken requests produce measurably better outcomes for distress and agitation.","watch_out":"When you visit, spend at least 20 minutes in a communal area and watch how staff interact with residents who are not calling for help. Notice whether interactions are initiated by staff or only reactive. Ask one member of staff what your parent's preferred name is and how they like to spend their mornings."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Not yet rated

  {"found":"The home was rated Good for Responsiveness at the January 2024 inspection. This domain covers activities, individual engagement, and how the home adapts care to each person's preferences and needs, including end-of-life care. The published report contains no specific description of the activities programme, no examples of individual tailoring, and no detail about how the home supports residents who cannot participate in group activities. The Good rating is confirmed but unexplained in the available text.","quotes":[],"family_meaning":"For your parent, responsiveness is the difference between spending the day in a chair watching television and having a life that contains moments of genuine pleasure and connection. Our family review data shows that activities and engagement account for 21.4% of what drives positive family satisfaction, and resident happiness accounts for a further 27.1%. Good Practice research is clear that group activities alone are not sufficient for people with moderate to advanced dementia: one-to-one engagement, including familiar household tasks, music tied to personal history, and simple sensory activities, produces the best outcomes for wellbeing. The inspection tells us nothing about whether Shirley View provides this level of individual engagement. This is a critical gap to fill on your visit.","evidence_base":"The Good Practice evidence review found that Montessori-based approaches and the use of everyday domestic activities, such as folding, sorting, and gardening, significantly reduce distress and improve engagement for people with dementia, particularly those who can no longer follow group-based programmes.","watch_out":"Ask the activities coordinator to describe specifically what they do with a resident who has advanced dementia and cannot join a group session. Ask to see the activity records for one resident over the past month, not the printed timetable, to see what was actually delivered and to whom."}

  Verified by inspector

• Is the home well-led?

  Not yet rated

  {"found":"The home was rated Good for Well-led at the January 2024 inspection, up from Requires Improvement previously. A Nominated Individual, Mrs Renuka Kumari Sharma, is named as responsible for the service on behalf of Family Star Limited. The published text does not describe the manager's day-to-day visibility, how staff are supported, or what governance systems are in place. The improvement in this domain is significant because leadership quality is a strong predictor of whether overall quality will be sustained or improve further.","quotes":[],"family_meaning":"Management and leadership account for 23.4% of what drives positive family satisfaction in our review data. Good Practice research is consistent on one point: leadership stability predicts quality trajectory more reliably than almost any other single factor. A home where the manager is known by name by residents and staff, where staff feel able to raise concerns without fear, and where the culture is genuinely person-led rather than task-focused, is a home that is more likely to maintain and build on its Good rating. The improvement from Requires Improvement to Good in this domain is the most encouraging finding in this report. However, the published text gives no insight into how long the current management has been in place or what specific changes drove the improvement.","evidence_base":"The Good Practice evidence review identifies that bottom-up empowerment, meaning staff at all levels feeling confident to act on what they observe and to speak up when something is not right, is a consistent marker of well-led dementia care homes. Homes where concerns are raised and acted on quickly have significantly fewer serious incidents.","watch_out":"Ask the manager directly how long they have been in post and what the main changes were that led to the improvement from the previous inspection rating. Then ask a care worker, separately, whether they feel comfortable raising a concern about a resident's care without going through a formal process."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on Shirley View provides nursing care for adults both under and over 65, with specific experience in dementia support. The home accepts residents with varying care needs, from those requiring general nursing support to people living with more complex conditions.. Gaps or open questions remain on For residents living with dementia, the team provides specialist nursing care within a supportive environment. The home welcomes people at different stages of their dementia journey, adapting care to individual needs. — areas worth probing directly during a visit.