Randolph House Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds46
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Caring for people whose rights are restricted under the Mental Health Act, Dementia, Mental health conditions, Physical disabilities, Sensory impairment, Substance misuse problems
- Last inspected2023-10-11
- Activities programmeThe food gets mixed feedback — several people have enjoyed the meals, while others haven't been as satisfied. The building itself is being actively maintained, with renovations keeping rooms in good condition.
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families have particularly noticed the compassion shown during difficult times. When residents approach the end of their lives, staff have been known to extend genuine support not just to residents but to their loved ones too. Some visitors have commented on the friendliness they encounter when they visit.
Based on 11 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness70
- Activities & engagement60
- Food quality60
- Healthcare70
- Management & leadership75
- Resident happiness68
What inspectors found
Inspected 2023-10-11 · Report published 2023-10-11 · Inspected 6 times in the last three years
Is this home safe?
{"found":"The Safe domain was rated Good at the September 2023 inspection. This follows a previous Inadequate rating, meaning inspectors confirmed the home had made sufficient improvements in safety, staffing, and risk management. The published summary does not include specific detail about staffing ratios, medicines management processes, or falls records. Infection control was assessed as part of this domain but no observations are described. The home cares for people whose rights are restricted under the Mental Health Act, which means additional legal safeguards around deprivation of liberty are in scope.","quotes":[],"family_meaning":"A move from Inadequate to Good in Safe is reassuring, but the absence of specific published detail means you cannot verify from the report alone what night staffing looks like, how agency staff are used, or how the home logs and learns from falls. Good Practice research consistently identifies night staffing as the point where safety most often slips in care homes, and agency reliance can undermine the consistency your parent needs. The home's specialism in dementia and mental health means it should have specific protocols for supporting people who may become distressed or present behaviours that challenge. Ask directly about these during your visit rather than relying on the rating alone.","evidence_base":"The IFF Research and Leeds Beckett University rapid evidence review found that homes with high agency staff usage showed less consistent safety outcomes, and that night staffing ratios are frequently lower than families realise. A Good rating does not confirm specific ratios.","watch_out":"Ask the manager to show you last week's actual staffing rota, not the template. Count permanent versus agency names, and ask how many carers and seniors are on duty after 10pm for the number of people currently living in the home."}
Is the care effective?
{"found":"The Effective domain was rated Good at the September 2023 inspection. This domain covers training, care planning, healthcare coordination, nutrition, and hydration. The home lists dementia as a specialism, which means inspectors would have considered whether staff have appropriate dementia-specific training. No specific training completion rates, care plan examples, or mealtime observations are included in the published summary. GP access and medicines management were assessed as part of this domain but no detail is provided.","quotes":[],"family_meaning":"For a home that supports people with dementia, a Good rating in Effective is the baseline you would hope for, but it does not tell you how frequently your parent's care plan would be reviewed or whether you would be included in those reviews. Our Good Practice evidence base highlights that care plans should be treated as living documents, updated after any significant change in health or behaviour, not just reviewed on a fixed schedule. Food quality is a genuine marker of how well a home understands individual need: ask whether the home can accommodate changing appetites, texture-modified diets, and favourite foods, not just whether a menu exists.","evidence_base":"The Leeds Beckett rapid evidence review found that regular, person-centred care plan reviews with family involvement were associated with better outcomes for people with dementia, and that food quality and choice were consistently linked to resident wellbeing in family review data.","watch_out":"Ask to see a sample care plan (anonymised) and ask how often plans are reviewed. Specifically ask whether families are invited to review meetings and what happens to a care plan when your parent's condition changes unexpectedly."}
Is this home caring?
{"found":"The Caring domain was rated Good at the September 2023 inspection. This domain covers staff warmth, dignity, respect, independence, and compassion. A Good rating indicates inspectors were satisfied with the quality of staff interactions they observed. The published summary does not include any direct quotes from residents or relatives, and no specific observations about how staff addressed people, supported independence, or responded to distress are recorded. The home's previous Inadequate rating would have prompted inspectors to look closely at this domain during the follow-up assessment.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, appearing in 57.3% of positive reviews, and compassion and dignity are mentioned in 55.2%. These are not abstract standards; they show up in specific, observable moments: whether a staff member knocks before entering a room, uses your parent's preferred name, or pauses what they are doing to sit with someone who is upset. The inspection found these things to a Good standard, but the published text gives you no detail to assess depth. On your visit, watch whether staff greet people they pass in corridors, or walk by without acknowledgement. That interaction, or absence of it, tells you more than a rating.","evidence_base":"The Good Practice evidence base highlights that non-verbal communication is as important as verbal for people with advanced dementia. Staff who maintain eye contact, use calm touch, and match their pace to the person's needs produce measurably better outcomes for wellbeing and distress reduction.","watch_out":"During your visit, watch how staff respond when someone with dementia becomes visibly anxious or confused. Do staff stop what they are doing, get down to eye level, and speak calmly? Or does the person wait, or become more distressed before anyone responds?"}
Is the home responsive?
{"found":"The Responsive domain was rated Good at the September 2023 inspection. This domain covers activities and engagement, individual care, complaints handling, and end-of-life care. The home supports a wide range of needs and would be expected to offer activities tailored to individual ability and preference. No specific activities, engagement observations, or examples of individual programmes are described in the published summary. Complaints and end-of-life planning were assessed as part of this domain but no detail is provided.","quotes":[],"family_meaning":"Activities and meaningful engagement appear in 21.4% of positive family reviews, and resident happiness and contentment appear in 27.1%. For your parent, particularly if they are living with dementia, the question is not whether a group activity session exists on a Wednesday afternoon but whether someone will sit with them one to one on a quiet Tuesday morning when they cannot engage with a group. Our Good Practice evidence base shows that Montessori-based and everyday task-based approaches, where people do familiar things like folding, sorting, or simple cooking tasks, sustain engagement better than formal activity sessions alone. The published findings give no detail on this, so ask directly.","evidence_base":"The Leeds Beckett rapid evidence review found that tailored one-to-one activities, particularly those based on a person's lifetime roles and routines, significantly reduced distress behaviours and improved wellbeing for people with dementia, more so than group-only programmes.","watch_out":"Ask the activities coordinator to describe what they would do for your parent on a day when your parent does not want to join a group session. Ask for a specific example, not a general description of the programme."}
Is the home well-led?
{"found":"The Well-led domain was rated Good at the September 2023 inspection. This is particularly significant given the home's previous Inadequate rating, as sustained improvement requires stable, effective leadership. This domain covers governance, staff culture, accountability, and the home's ability to learn from incidents and feedback. No specific information about the manager's tenure, staffing culture, or governance processes is included in the published summary. The home is run by Knights Care Limited.","quotes":[],"family_meaning":"Management quality accounts for 23.4% of positive family reviews, and our Good Practice evidence base identifies leadership stability as one of the strongest predictors of a home's quality trajectory. A home that has moved from Inadequate to Good has done something genuinely difficult, but the question for you is whether that improvement is embedded or fragile. Homes can slip back if a key manager leaves or if occupancy grows faster than staffing can absorb. Communication with families accounts for 11.5% of positive family reviews; ask how the home would contact you if something happened to your parent overnight, and how often you would receive a routine update.","evidence_base":"The IFF Research rapid evidence review found that leadership stability and a culture where staff feel empowered to raise concerns without fear of reprisal were among the strongest predictors of sustained quality improvement in care homes.","watch_out":"Ask how long the current registered manager has been in post and whether they were in place during the previous Inadequate inspection. Ask what specifically changed between the Inadequate and Good ratings, and listen for whether the answer is specific and confident or vague."}
Source: CQC inspection report →
What the evidence base says
Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home caters for quite a diverse group, including younger adults under 65 and those with physical disabilities or mental health conditions. They're also set up to support people with sensory impairments and substance misuse problems.. Gaps or open questions remain on Dementia care is one of their specialisms. Given the range of conditions they support, it's worth asking specifically about their dementia approach and how they balance different residents' needs. — areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Randolph House achieved a Good rating across all five domains after previously being rated Inadequate, which is a meaningful improvement. However, the published inspection report contains very limited specific detail, so most scores reflect general compliance rather than confirmed, observed good practice.
Homes in Yorkshire & Humberside typically score 68–82.The three-lens summary
What families tell us
Families have particularly noticed the compassion shown during difficult times. When residents approach the end of their lives, staff have been known to extend genuine support not just to residents but to their loved ones too. Some visitors have commented on the friendliness they encounter when they visit.
What inspectors have recorded
Staff clearly care about residents, though some families have mentioned that there don't always seem to be enough team members on duty. Communication with management has varied between families, so it's worth having a detailed conversation about staffing levels when you visit.
How it sits against good practice
Every family's experience is unique, so visiting Randolph House yourself will give you the clearest picture of whether it's right for your loved one.
Worth a visit
Randolph House Care Home, on Ferry Road West in Scunthorpe, was rated Good across all five inspection domains at its assessment in September 2023. This is a significant turnaround: the home had previously been rated Inadequate, and achieving Good in every domain, including Safe, Caring, and Well-led, means inspectors were satisfied that the provider had addressed earlier failures and put the home on a sound footing. The home supports a wide range of needs including dementia, mental health conditions, physical disabilities, and people whose rights are restricted under the Mental Health Act. The main limitation here is that the published inspection report contains very little specific detail. There are no direct quotes from residents or relatives, no inspector observations of staff interactions, and no specific examples of activity programmes, mealtimes, or night staffing arrangements. The Good rating tells you the home has improved, but it does not tell you what daily life actually looks like for your parent. Before visiting, ask the manager to explain what changed since the Inadequate rating, and use your visit to observe whether the pace of care feels unhurried, whether staff know people by their preferred names, and whether the atmosphere feels settled and calm.
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In Their Own Words
How Randolph House Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Traditional care with dedicated staff in Scunthorpe
Compassionate Care in Scunthorpe at Randolph House Care Home
When you're looking for care in Scunthorpe, you want somewhere that feels settled and reliable. Randolph House Care Home has been supporting residents with various needs, from physical disabilities to dementia care. The home works hard to create a comfortable environment, though families have shared different experiences about what to expect.
Who they care for
The home caters for quite a diverse group, including younger adults under 65 and those with physical disabilities or mental health conditions. They're also set up to support people with sensory impairments and substance misuse problems.
Dementia care is one of their specialisms. Given the range of conditions they support, it's worth asking specifically about their dementia approach and how they balance different residents' needs.
Management & ethos
Staff clearly care about residents, though some families have mentioned that there don't always seem to be enough team members on duty. Communication with management has varied between families, so it's worth having a detailed conversation about staffing levels when you visit.
The home & environment
The food gets mixed feedback — several people have enjoyed the meals, while others haven't been as satisfied. The building itself is being actively maintained, with renovations keeping rooms in good condition.
“Every family's experience is unique, so visiting Randolph House yourself will give you the clearest picture of whether it's right for your loved one.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
