Phoenix Park Care Village

What families say

Visitors often find the staff welcoming and helpful when they first arrive. The home appears to maintain good staffing levels, which families with care sector experience have particularly noticed during their visits.

Based on 18 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth55
• Compassion & dignity55
• Cleanliness55
• Activities & engagement50
• Food quality50
• Healthcare60
• Management & leadership60
• Resident happiness55

What inspectors found

Inspected 2018-12-19 · Report published 2018-12-19 · Inspected 4 times in the last three years

• Is this home safe?

  Good

  {"found":"The Safe domain was rated Good at the November 2018 inspection. This was an improvement on the previous inspection outcome. No specific detail about staffing ratios, medicines management, falls processes, or infection control is included in the published summary. The home supports nursing needs alongside dementia and mental health conditions, which means safety systems need to be robust.","quotes":[],"family_meaning":"A Good Safe rating means inspectors were satisfied with the home's approach to keeping people safe at the time of the visit. However, our Good Practice evidence base flags night staffing as the area where safety most often slips in larger homes, and at 146 beds this is a home where the numbers really matter. The inspection gives you a positive starting point, but it does not tell you the current night staffing ratio for the unit your parent would live on. Family review data shows that feeling confident about night-time safety is one of the factors families wish they had explored more before placing a parent. Ask specifically and do not accept a general reassurance.","evidence_base":"The IFF Research and Leeds Beckett rapid evidence review found that reliance on agency staff undermines consistency of care and that learning from incidents, such as falls or medication errors, is one of the strongest markers of a genuinely safe service.","watch_out":"Ask the manager to tell you the exact number of carers and registered nurses on duty overnight for the unit your parent would be in. Then ask what the agency staff percentage was for the last four weeks and how the home logs and reviews falls."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"The Effective domain was rated Good at the November 2018 inspection. The home lists dementia as a specialism alongside mental health conditions, physical disabilities, and sensory impairment, which means staff need a broad range of training. No specific detail about dementia training content, care plan quality, GP access arrangements, or food provision is included in the published report.","quotes":[],"family_meaning":"A Good Effective rating tells you that inspectors were satisfied that staff had the knowledge and tools to deliver care that made a difference to people's health and wellbeing. Food quality accounts for 20.9% of the positive themes in our family review data, and it is one of the clearest everyday signals of how much a home genuinely knows and cares about each person. Dementia-specific training matters too: the Good Practice evidence base shows that staff who understand the behaviour behind distress respond very differently to those who do not, and that difference is visible in daily interactions. The inspection does not tell you what dementia training staff have received or how recently it was updated.","evidence_base":"The Good Practice evidence review found that care plans work best as living documents that are reviewed regularly with family input, and that homes where families are included in reviews produce better outcomes for people with dementia.","watch_out":"Ask to see a sample anonymised care plan and ask how often plans are reviewed. Find out whether the home will invite you to your parent's next review, and ask what dementia training staff complete and when it was last updated for the team on your parent's unit."}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"The Caring domain was rated Good at the November 2018 inspection. This domain covers staff warmth, dignity, respect, and whether people are treated as individuals. No inspector observations, no resident quotes, and no specific examples of caring interactions are published in the inspection summary.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned in 57.3% of positive reviews by name. Compassion and dignity follow at 55.2%. These are not abstract qualities: they show up in whether a staff member uses your dad's preferred name, whether they knock before entering his room, and whether they move at his pace rather than theirs. A Good Caring rating is encouraging, but without specific inspector observations to back it up, the best evidence you can gather is your own. Watch how staff speak to and about the people who live there when they do not know you are paying attention.","evidence_base":"The Good Practice evidence review found that non-verbal communication matters as much as verbal communication for people with advanced dementia, and that genuinely person-centred care depends on staff knowing the individual's history, preferences, and communication style, not just their care plan.","watch_out":"On your visit, notice whether staff use your parent's preferred name without being prompted, and watch what happens in a corridor when a resident approaches a staff member. Does the staff member stop and engage, or keep walking? That moment tells you more than any answer to a formal question."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good

  {"found":"The Responsive domain was rated Good at the November 2018 inspection. This domain covers whether the home responds to individual needs, offers meaningful activities, and plans for end of life. No specific detail about the activities programme, individual engagement, or end-of-life planning is included in the published summary. At 146 beds and with multiple specialisms, the range of needs in this home is very wide.","quotes":[],"family_meaning":"Activities and engagement account for 21.4% of positive family reviews, and resident happiness accounts for 27.1%. The Good Practice evidence base is clear that tailored one-to-one activity, particularly for people with advanced dementia who cannot participate in group sessions, is what separates homes that merely occupy people from those that genuinely support wellbeing. A large, multi-specialism home can be very good at this or can let group sessions absorb all the activity budget while individuals sit unengaged. The inspection does not tell you which is true here, so you need to find out directly.","evidence_base":"The Good Practice evidence review found that Montessori-based approaches and everyday household tasks, such as folding, sorting, and simple cooking, produce better engagement for people with dementia than structured group entertainment, and that one-to-one activity time is the most reliable indicator of individualised responsive care.","watch_out":"Ask to see last week's actual activity record, not a template schedule. Then ask specifically what one-to-one engagement looks like for someone on the dementia unit who cannot join a group, and who is responsible for delivering it on each shift."}

  Verified by inspector

• Is the home well-led?

  Good

  {"found":"The Well-led domain was rated Good at the November 2018 inspection, and this represented an improvement from the previous Requires Improvement rating. A registered manager and a nominated individual are named in the record. No specific detail about management visibility, staff culture, governance systems, or how the home responds to complaints is published in the report summary.","quotes":[],"family_meaning":"The improvement from Requires Improvement to Good in leadership is genuinely meaningful. It tells you that something changed and that the change was sufficient to satisfy inspectors. Management leadership accounts for 23.4% of positive family reviews, and the Good Practice evidence base shows that leadership stability predicts quality trajectory more reliably than almost any other factor. What we do not know is whether the registered manager named in 2018 is still in post, and how much has changed in the home since then. Communication with families accounts for 11.5% of positive review themes, and it is one of the areas where families most commonly say they wished they had asked more before choosing a home.","evidence_base":"The Good Practice evidence review found that homes where staff feel empowered to speak up about concerns, and where managers are visible and known to residents, consistently produce better outcomes and are more likely to sustain a Good rating over time.","watch_out":"Ask how long the current registered manager has been in post and whether they were the manager during the 2018 inspection. Then ask how the home communicates with families when a person's health or behaviour changes, and how quickly families can expect to be contacted."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home supports residents with dementia, mental health conditions, physical disabilities and sensory impairments. They also provide care for adults under 65 with various support needs, including those dealing with substance misuse.. Gaps or open questions remain on For residents living with dementia, the home provides specialist support as part of their range of services. Families considering dementia care may want to discuss communication protocols and daily care routines during their visit. — areas worth probing directly during a visit.