Neem Tree Care Centre

What families say

Based on 10 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth55
• Compassion & dignity55
• Cleanliness55
• Activities & engagement50
• Food quality50
• Healthcare55
• Management & leadership65
• Resident happiness55

What inspectors found

Inspected 2019-06-29 · Report published 2019-06-29 · Inspected 3 times in the last three years

• Is this home safe?

  Good

  {"found":"The home was rated Good for safety at its January 2022 inspection. The published summary does not record specific observations about medicines management, falls prevention, or infection control practices. Two named registered managers and a nominated individual are recorded, suggesting oversight structures were in place. No concerns or requirement notices relating to safety were identified by inspectors. The rating was reviewed in July 2023 and maintained.","quotes":[],"family_meaning":"A Good safety rating means inspectors did not find the kinds of problems that would put your parent at immediate risk. However, our Good Practice evidence base highlights that night staffing is where safety most often slips in care homes, and the published findings give no information about how many staff are on duty overnight across 57 beds. Consistency of staff matters too: homes that rely heavily on agency workers tend to have weaker safety records because agency staff do not know individual residents well. You cannot assess either of those things from the published report alone, so you will need to ask directly.","evidence_base":"The IFF Research and Leeds Beckett rapid evidence review found that night staffing ratios and agency staff reliance are two of the strongest predictors of safety incidents in care homes. Neither is visible in this home's published findings.","watch_out":"Ask the manager to show you last week's actual night rota, not the template. Count how many permanent staff names appear versus agency names, and check whether the same people work nights consistently."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"The home received a Good rating for Effective at its January 2022 inspection, covering training, care planning, healthcare access, and nutrition. The published summary does not include specific detail on any of these areas. The home lists dementia as a specialism, which means inspectors would have considered dementia-specific training and care approaches. No improvement notices were recorded. The rating has been maintained following a review in July 2023.","quotes":[],"family_meaning":"A Good Effective rating tells you that, at the time of the inspection, the home's approach to training and care planning was adequate. For a home that specialises in dementia care, what matters most is whether staff understand how dementia affects behaviour, communication, and daily need, not just whether they have completed a training module. Our review data shows that families rate dementia-specific care quality in 12.7% of positive reviews, often describing moments where staff interpreted non-verbal signals correctly or adapted their approach without being asked. The published findings do not give you enough detail to assess this. Ask specifically about what dementia training staff complete and how recently.","evidence_base":"The Good Practice evidence review found that care plans function as living documents only when they are updated frequently and when families are actively involved in that process. Static plans that are written once and rarely revisited are a common gap even in Good-rated homes.","watch_out":"Ask to see a sample care plan (anonymised if necessary) and ask when it was last updated and by whom. Ask whether a family member was involved in the most recent review."}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"The home was rated Good for Caring at its January 2022 inspection, covering staff warmth, compassion, dignity, and respect for independence. The published summary records no specific inspector observations, resident quotes, or relative testimony on these themes. No concerns about undignified treatment were identified. The Good Caring rating was maintained following the July 2023 review.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned in 57.3% of positive reviews, and compassion follows closely at 55.2%. Those numbers reflect what families notice and remember most when they visit their parent. A Good Caring rating is a meaningful baseline, but it cannot substitute for your own observation. The Good Practice evidence review emphasises that non-verbal communication matters as much as verbal interaction for people with dementia: how staff make eye contact, whether they crouch to speak at eye level, and whether they move with patience rather than efficiency. These are things you can observe yourself in the first ten minutes of a visit.","evidence_base":"Research in the Good Practice evidence base confirms that person-led care requires staff to know each individual's history, preferences, and personality, not just their care needs. Homes where staff can tell you spontaneously about a resident's past tend to deliver measurably warmer care.","watch_out":"During your visit, watch how staff address the people who live there when passing in corridors. Do they use the person's preferred name? Do they pause and make eye contact, or do they walk past without acknowledgement? Ask one member of staff what your parent's favourite activity or food was before moving in."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good

  {"found":"The home was rated Good for Responsive at its January 2022 inspection, covering activities, individual engagement, and end-of-life care planning. The published summary contains no specific detail on the activity programme, individual tailoring, or how the home responds to changing needs. No complaints or responsiveness concerns were recorded. The rating was maintained at the July 2023 review.","quotes":[],"family_meaning":"A Good Responsive rating tells you the home was meeting the required standard on activities and individual engagement when inspectors visited. However, our review data shows that activities and engagement account for 21.4% of positive family reviews, and resident happiness for 27.1%, reflecting how much families notice whether their parent has a meaningful day. The Good Practice evidence base is clear that group activities alone are not sufficient for people with advanced dementia: tailored one-to-one engagement, using familiar everyday tasks and personal interests, produces significantly better outcomes. The published findings give no information about whether this home offers that. This is one of the most important questions to ask on a visit.","evidence_base":"The rapid evidence review found that Montessori-based approaches and the use of everyday household tasks as engagement tools produce measurable improvements in wellbeing for people with dementia, particularly those who can no longer participate in structured group activities.","watch_out":"Ask the activities coordinator (or the manager if there is no dedicated coordinator) what happens for a resident who cannot join a group session. Ask for a specific example of a one-to-one activity that has been arranged for someone with advanced dementia in the last month."}

  Verified by inspector

• Is the home well-led?

  Good

  {"found":"The home was rated Good for Well-led at its January 2022 inspection, and that rating was maintained following a review in July 2023. Two registered managers are named in the registration records: Mrs Jane Wambui Kabue and Mrs Hansa Menon, alongside a nominated individual, Mr Rupane Patel. The published summary does not record specific findings on governance, staff culture, learning from incidents, or family communication. No leadership concerns were identified.","quotes":[],"family_meaning":"Having named, registered managers with a nominated individual in place is a positive structural sign. Our Good Practice evidence base shows that leadership stability is one of the strongest predictors of quality over time: homes where managers stay for several years consistently outperform those with frequent turnover, even when both are rated Good. The inspection and the 2023 review both suggest the home is stable, but the published findings do not tell you how long the current managers have been in post, whether staff feel supported to raise concerns, or how the home communicates with families when something goes wrong. Management quality (23.4% of positive reviews in our data) and family communication (11.5%) are themes families rate highly. You will need to ask directly to assess them.","evidence_base":"The Good Practice evidence review found that homes with bottom-up empowerment cultures, where frontline staff feel safe to raise concerns without fear, consistently deliver better care outcomes than those where accountability flows only downward.","watch_out":"Ask the manager how long they have been in post and whether there have been any significant staffing changes in the last 12 months. Then ask a care assistant (not the manager) whether they feel comfortable raising a concern about a resident's care. Their response, and how comfortable they look answering, tells you more than any policy document."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home provides nursing care for adults of all ages with physical disabilities and sensory impairments. They also list dementia care among their specialisms.. Gaps or open questions remain on While dementia care is offered, some families have found the home better suited to physical nursing needs than memory care support. It's worth discussing specific dementia care approaches during your visit. — areas worth probing directly during a visit.