Treelands Home Ltd

What families say

Families talk about seeing their relatives develop real connections with particular staff members — the kind where they actually look forward to seeing them each day. People who were reluctant to engage start joining in more, building confidence they'd lost.

Based on 10 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness72
• Activities & engagement65
• Food quality65
• Healthcare68
• Management & leadership72
• Resident happiness70

What inspectors found

Inspected 2023-04-18 · Report published 2023-04-18 · Inspected 2 times in the last three years

• Is this home safe?

  Good

  {"found":"The inspection rated this domain Good. The home is registered to support people with dementia and physical disabilities alongside older adults, which implies some safety protocols are in place for varied needs. No specific detail about staffing ratios, falls management, medicines handling, or infection control practice is recorded in the available inspection text. The Good rating indicates that inspectors did not identify safety concerns at the time of the visit.","quotes":[],"family_meaning":"A Good safety rating is meaningful but it does not tell you the detail your parent needs you to know. The Good Practice evidence base from 61 studies (IFF Research and Leeds Beckett University, March 2026) identifies night staffing as the point where safety most often slips in care homes, and agency staff reliance as a key risk factor for inconsistency. Neither of those areas is addressed in the available text. Cleanliness accounts for 24.3% of positive family reviews in our data, yet no inspector observations about the premises are recorded here. Visit on a weekday afternoon and again on a weekend morning to get a realistic picture of staffing presence.","evidence_base":"The Good Practice rapid evidence review found that homes with stable, permanent night-shift teams have significantly fewer unexplained falls and medication errors than those relying on rotating agency cover. This specific question is not answered by the available inspection text.","watch_out":"Ask the manager to show you the actual staffing rota for last week, not a template. Count how many names are permanent staff and how many are agency, particularly on night shifts. Then ask what the minimum staffing level is overnight for 42 residents."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"The inspection rated this domain Good. The home is registered to provide care for people with dementia, which requires specific training and care planning competence. No specific detail about care plan quality, GP access arrangements, medicines management, dementia training content, or food provision is recorded in the available inspection text. The Good rating indicates inspectors were satisfied with effectiveness at the time of the visit.","quotes":[],"family_meaning":"Food quality and healthcare access together account for over 40% of the weighting in our Family Score, reflecting how strongly families value these in their own reviews. The Good Practice evidence base identifies care plans as living documents that should be updated after every significant change in a person's condition, and flags regular, accessible GP contact as a key marker of good practice. None of this detail is available from the published text. When you visit, ask to see a blank care plan template so you can judge whether it captures personal history, preferences, and communication style, not just medical information.","evidence_base":"The Good Practice review found that dementia training covering non-verbal communication and person-centred approaches, rather than general moving-and-handling or safeguarding courses alone, is associated with better outcomes for people living with dementia. Ask specifically what the dementia training covers, not just whether staff have completed it.","watch_out":"Ask the manager how often care plans are formally reviewed and whether family members are invited to contribute. Ask to see an example of how a care plan was updated after a resident's health changed."}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"The inspection rated this domain Good. No direct inspector observations of staff interactions, no quotes from residents about how they feel treated, and no specific detail about dignity practices such as preferred names or knocking before entering rooms are recorded in the available inspection text. The Good rating indicates that inspectors did not identify concerns about care quality at the time of the visit.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned in 57.3% of positive reviews, and compassion and dignity together account for a further 55.2%. These are not abstract qualities: they show up in specific, observable behaviours. Does a member of staff greet your parent by the name they prefer? Do staff finish what they are saying before moving away? Do they crouch to eye level rather than talking down? The Good Practice research is clear that non-verbal communication matters as much as verbal interaction for people with advanced dementia. None of this is confirmed by the inspection text, so you will need to observe it yourself.","evidence_base":"The Good Practice evidence base found that person-led care requires staff to know individual residents well, including their life history, communication preferences, and daily rhythms. Homes where staff can describe these things unprompted consistently show better wellbeing outcomes.","watch_out":"When you visit, watch what happens in a corridor when a member of staff passes a resident who seems unsettled. Do they stop, make eye contact, and respond? Or do they walk past? This single observation tells you more than any policy document."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good

  {"found":"The inspection rated this domain Good. The home's registration covers dementia care, which requires responsive, individualised support. No specific detail about the activities programme, one-to-one engagement, how the home handles complaints, or how it supports people at the end of life is recorded in the available inspection text. The Good rating indicates that inspectors did not find concerns about responsiveness at the time of the visit.","quotes":[],"family_meaning":"Activities and resident happiness together account for nearly half of what families highlight in positive reviews, yet this is one of the least evidenced areas in the published text. The Good Practice review found that group activities alone are not sufficient for people with moderate to advanced dementia, and that one-to-one engagement, including simple tasks such as folding, sorting, or gardening, produces measurably better wellbeing. Ask to see the actual activity schedule from last week, not a printed plan, and ask specifically what happens for residents who cannot join a group session.","evidence_base":"The Good Practice review found that Montessori-based and everyday-task approaches to activity, where people contribute to familiar domestic routines rather than attend organised group sessions, show strong evidence of reduced agitation and improved sense of purpose for people with dementia.","watch_out":"Ask to see last week's signed activity record, not the planned schedule. Ask the activities coordinator what they did yesterday with a resident who was having a difficult morning and could not join a group."}

  Verified by inspector

• Is the home well-led?

  Good

  {"found":"The inspection rated this domain Good. Ms Kelly Jordan Boone is named as the Nominated Individual, meaning a named person holds regulatory accountability for the service. No specific detail about the manager's day-to-day visibility, staff culture, governance processes, or how the home responds to concerns is recorded in the available inspection text. The Good rating indicates that inspectors were satisfied with leadership at the time of the visit.","quotes":[],"family_meaning":"Management stability is one of the strongest predictors of care quality over time: the Good Practice evidence base found that homes with a consistent, visible manager show better staff retention and more consistent care. Management and communication with families together account for around 35% of the weighting in our Family Score. The Nominated Individual being named is a regulatory baseline, not evidence of visible, empowering leadership. On your visit, ask how long the current manager has been in post and whether there have been significant staff changes in the past 12 months.","evidence_base":"The Good Practice review found that bottom-up empowerment, where care staff feel able to raise concerns without fear and see those concerns acted on, is a reliable marker of a well-led home. Ask staff directly whether they feel listened to by management.","watch_out":"Ask the manager how long they have been in post and ask them to describe one specific change they made in the past six months as a result of feedback from a resident or a member of staff. A confident, specific answer is a good sign."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on Treelands cares for people over 65 with dementia and physical disabilities.. Gaps or open questions remain on The team here seems particularly skilled with advanced dementia cases. Families report seeing symptoms that had been getting worse actually stabilise or even improve — though that's definitely something worth checking out when you visit. — areas worth probing directly during a visit.