Edenmore Nursing Home

What families say

Families describe care workers who take time to understand each resident's individual needs and preferences. Staff show patience and warmth in their daily interactions, forming genuine connections that help residents feel known and valued. The approach to dementia care reflects real understanding of how the condition affects behaviour and communication.

Based on 28 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness72
• Activities & engagement65
• Food quality65
• Healthcare72
• Management & leadership75
• Resident happiness70

What inspectors found

Inspected 2019-05-02 · Report published 2019-05-02 · Inspected 5 times in the last three years

• Is this home safe?

  Not yet rated

  {"found":"The September 2025 inspection rated this domain Good. No specific detail about staffing ratios, medicines management, falls recording, or infection control is available in the published text. The home is registered to provide nursing care, meaning registered nurses should be present. The inspection did not previously rate this domain, making the September 2025 Good rating the first confirmed assessment for this area.","quotes":[],"family_meaning":"A Good safety rating is reassuring as a starting point, but safety is also where the biggest gaps tend to open up between what inspectors see during the day and what happens at night. Good Practice research consistently identifies night staffing as the point where safety most often slips, particularly in homes caring for people with dementia who may be unsettled or at risk of falls after dark. Because the published report gives no detail on night staffing numbers or agency use, you cannot rely on the rating alone here. The absence of specific evidence means you need to gather this information yourself on a visit.","evidence_base":"The Good Practice evidence base from the Leeds Beckett University rapid evidence review identifies night staffing ratios and agency staff reliance as the two variables most closely associated with safety incidents in dementia care settings. A Good rating does not automatically mean these are well managed; ask for the detail directly.","watch_out":"Ask the manager: how many staff, including how many registered nurses, are on duty overnight for all 47 residents? Then ask what proportion of those shifts in the past month were covered by agency staff rather than permanent employees."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Not yet rated

  {"found":"The September 2025 inspection rated this domain Good. No specific detail is available in the published text about care plan quality, GP access, dementia training content, or food provision. The home's registration includes dementia and mental health conditions, which implies specific training obligations. Without detail in the published findings, the Good rating cannot be further contextualised.","quotes":[],"family_meaning":"Effectiveness in a nursing home means that the people caring for your parent actually understand their condition, keep care plans up to date, and make sure health needs are picked up early rather than late. For someone living with dementia, this is especially important because they may not be able to tell staff when something is wrong. Our review data shows that families rate dementia-specific care quality highly when care plans feel personal and families are actively involved in reviewing them. Because no detail is published here, you need to ask the home directly how often your parent's care plan would be reviewed and whether you would be invited to contribute.","evidence_base":"The IFF Research and Leeds Beckett University rapid evidence review found that care plans function as living documents in higher-quality homes, updated after every significant change and shared with families, rather than filed and forgotten after admission. Ask to see a sample (anonymised) care plan before you commit.","watch_out":"Ask the manager: how often are care plans formally reviewed, and can you show me how a family member would be involved in that process? Also ask what dementia training all care staff have completed in the past 12 months."}

  Verified by inspector

• Is this home caring?

  Not yet rated

  {"found":"The September 2025 inspection rated this domain Good. No specific inspector observations, resident quotes, or relative testimony are available in the published text to illustrate how staff interact with people who live here. The Good rating in this domain is positive but unsubstantiated by the available detail.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned by name in 57.3% of positive reviews, and compassion and dignity together account for a further 55.2%. What families notice most is whether staff use preferred names, whether they move without hurry, and whether they treat your parent as an individual rather than a task to be completed. Because none of this is visible in the published report, a visit is essential. Spend time in a communal area and watch how staff interact, not just with your parent during a tour, but with everyone around them.","evidence_base":"The Good Practice evidence base highlights that non-verbal communication matters as much as spoken words for people living with dementia, and that genuine person-led care requires staff to know each individual's history, preferences, and communication style. Ask how staff learn about new residents before and after they move in.","watch_out":"During your visit, sit in a communal area for at least 20 minutes and count how many times a member of staff initiates a warm, unhurried interaction with a resident, as opposed to walking past or speaking only to complete a task."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Not yet rated

  {"found":"The September 2025 inspection rated this domain Good. No specific detail about the activity programme, individual engagement, end-of-life care planning, or how the home responds to individual preferences is available in the published text. The home accepts both older and younger adults, which raises a question about how activities and social engagement are tailored across a varied age range.","quotes":[],"family_meaning":"Responsiveness is about whether your parent will have a real life here, not just be looked after. Our review data shows that resident happiness and activities together account for a significant portion of what families mention positively. For someone living with dementia, the Good Practice evidence is clear that group activities alone are not enough. People who cannot or will not join a group need one-to-one engagement, and everyday household tasks such as folding, watering plants, or helping to lay the table can provide meaningful continuity. None of this is visible in the published findings, so ask the home specifically about what they do for residents who cannot join group sessions.","evidence_base":"The Leeds Beckett University rapid evidence review identifies tailored individual activities, including Montessori-based approaches and everyday household task involvement, as significantly more effective than group-only programmes for people with moderate to advanced dementia.","watch_out":"Ask the activities coordinator: what would happen on a typical afternoon for a resident with advanced dementia who cannot join a group session? Ask to see the actual activity record for the past two weeks, not just the planned timetable."}

  Verified by inspector

• Is the home well-led?

  Not yet rated

  {"found":"The September 2025 inspection rated this domain Good. A registered manager, Mrs Gayle Gaynor Teressa Cooper, is named in post. A Nominated Individual, Mr Mark Reed, is also identified, indicating the required governance structure is in place. No further detail about management visibility, staff culture, learning from incidents, or family communication is available in the published text.","quotes":[],"family_meaning":"Good leadership is the foundation everything else rests on. Our review data shows that management quality accounts for 23.4% of positive family reviews, and the Good Practice evidence is clear that leadership stability predicts the quality trajectory of a home over time. Knowing a named manager is in post is a good sign, but what matters to you as a family member is whether that manager is visible on the floor, known by name to residents and staff, and genuinely open to feedback. These things cannot be assessed from a report; they have to be observed in person.","evidence_base":"The IFF Research rapid evidence review found that homes where staff feel empowered to raise concerns without fear consistently outperform those with a top-down culture, and that manager tenure and continuity are among the strongest predictors of sustained quality.","watch_out":"When you visit, ask a care worker (not the manager) how long the current manager has been in post and whether they feel they can raise concerns. The answer, and the body language that accompanies it, will tell you more than any inspection rating."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home cares for adults across different age groups, with specialisms in dementia and mental health conditions. They accept residents at various stages of dementia, though families should consider whether the mix of care needs suits their relative's specific situation.. Gaps or open questions remain on Staff demonstrate practical knowledge of dementia care, recognising how the condition shapes each person's needs and responses. The home accepts residents across the dementia spectrum, from earlier to later stages. — areas worth probing directly during a visit.