Parkview Nursing Home

What families say

Based on 17 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness70
• Activities & engagement65
• Food quality65
• Healthcare70
• Management & leadership72
• Resident happiness70

What inspectors found

Inspected 2023-08-18 · Report published 2023-08-18 · Inspected 6 times in the last three years

• Is this home safe?

  Not yet rated

  {"found":"Parkview Nursing Home was rated Good for safety at its May 2025 inspection. The home is registered to provide nursing care, meaning registered nurses should be present on site. Beyond the Good rating itself, the published report does not include specific detail on staffing ratios, falls management, medicines handling, or infection control practices. The home has been inspected six times, which provides some reassurance of ongoing regulatory oversight.","quotes":[],"family_meaning":"A Good safety rating is reassuring, but the evidence behind it is not visible in the published text, so you should verify the specifics yourself. Good Practice research consistently identifies night staffing as the point where safety is most likely to slip in a home of this size: 88 beds is a large building, and the ratio of nurses to residents after 8pm matters enormously. Our family review data shows that staff attentiveness is mentioned in 14% of positive reviews, meaning families notice and value it when staff respond promptly. Ask to see the actual rota, not a template, to understand how this home is staffed when fewer people are watching.","evidence_base":"The IFF Research and Leeds Beckett University rapid evidence review found that agency staff reliance undermines consistency of care, particularly for people with dementia who depend on familiar faces and established routines. Homes with low agency use consistently score better on safety-related outcomes.","watch_out":"Ask the manager to show you last week's actual staffing rota, not a planned template. Count how many registered nurses and care staff were on duty on each night shift, and note how many of those names are permanent staff versus agency workers."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Not yet rated

  {"found":"Parkview Nursing Home was rated Good for effectiveness at its May 2025 inspection. The home holds a dementia specialism registration, which means it is approved to care for people living with dementia and is expected to demonstrate appropriate training and care planning. The published report does not provide detail on care plan quality, GP access arrangements, medication management, or the content of dementia training offered to staff.","quotes":[],"family_meaning":"Effectiveness in a dementia care context means whether the team truly understands your parent's condition and builds care around it as an individual, not as a category. Food quality is mentioned positively in 20.9% of family reviews, and healthcare access in 20.2%, making these two of the most practically important things to assess. The Good Practice evidence base places care plans at the centre of effective dementia care: they should read like a biography, not a checklist, and should be updated as your parent's needs change. The inspection does not confirm this is happening here, so it is worth asking directly.","evidence_base":"The Leeds Beckett rapid evidence review found that care plans function as living documents in high-quality homes: updated after every significant change, co-produced with families where possible, and used daily by frontline staff rather than filed and forgotten.","watch_out":"Ask to see a sample (anonymised) care plan. Check whether it records the person's life history, preferred name, daily routines, and food preferences, or whether it is mainly a list of medical conditions and risk assessments."}

  Verified by inspector

• Is this home caring?

  Not yet rated

  {"found":"Parkview Nursing Home was rated Good for caring at its May 2025 inspection. This domain covers warmth, dignity, respect, and whether staff treat the people they support as individuals. The published report does not include inspector observations of staff interactions, resident quotes, or specific examples of dignified care in practice.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned by name in 57.3% of positive reviews, and compassion and dignity follow at 55.2%. These are not abstract values: they show up in observable moments, such as whether a carer uses your mum's preferred name, whether they knock before entering a room, and whether they sit at eye level when speaking to her. Because the inspection report does not include specific observations here, you cannot rely on the rating alone. A Good for caring is a necessary but not sufficient signal. Watch the staff, not the decor, when you visit.","evidence_base":"The Good Practice evidence base highlights that non-verbal communication matters as much as verbal interaction for people with advanced dementia. Staff who make eye contact, use touch appropriately, and match their pace to the person they are with produce measurably better wellbeing outcomes than those who complete tasks efficiently but without warmth.","watch_out":"During your visit, spend ten minutes sitting in a communal area without introducing yourself as a prospective family member. Watch how staff greet the people around them, whether they use names, and whether any interaction feels hurried or transactional."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Not yet rated

  {"found":"Parkview Nursing Home was rated Good for responsiveness at its May 2025 inspection. This domain covers whether the home tailors care to individual needs, provides meaningful activities, and plans well for end of life. The published report does not include detail on the activity programme, one-to-one engagement, complaints handling, or end-of-life planning practices.","quotes":[],"family_meaning":"Resident happiness is referenced in 27.1% of positive family reviews, and activities in 21.4%, making responsiveness one of the areas families pay closest attention to. For someone living with dementia, group activities are not enough: the Good Practice evidence base shows that one-to-one engagement, including everyday tasks such as folding laundry, watering plants, or looking through photographs, produces better wellbeing outcomes than structured group sessions alone. The inspection does not confirm whether Parkview provides this level of individual attention. With 88 beds, the risk is that activities become a scheduled event rather than a woven part of daily life.","evidence_base":"The Leeds Beckett rapid evidence review found that Montessori-based and task-based individual engagement approaches, where people with dementia participate in purposeful everyday activities at their own pace, are associated with significantly reduced agitation and improved sense of identity.","watch_out":"Ask the activity coordinator to describe what would happen for your parent on a day when they were too tired or distressed to join a group session. If the answer is that they would stay in their room, that is a gap worth probing further."}

  Verified by inspector

• Is the home well-led?

  Not yet rated

  {"found":"Parkview Nursing Home was rated Good for well-led at its May 2025 inspection. A named registered manager, Ms Rosemarie Cefra Pimentel, is in post, and Mr Jayanti Mohanlal Patel is the nominated individual. The home is operated by Planshore Limited. The published report does not include detail on management visibility, staff culture, governance systems, or how the home handles complaints and learning from incidents.","quotes":[],"family_meaning":"Good leadership stability is one of the strongest predictors of care quality over time, according to the Good Practice research. Management continuity matters because it takes years to build a culture where staff feel safe to speak up, and that culture directly protects your parent. Our family review data shows that management quality is referenced in 23.4% of positive reviews, and communication with families in 11.5%, meaning both are tangible things families notice and value. Knowing the registered manager's name is a start, but what matters more is whether she is visible on the floor and whether staff feel supported by her.","evidence_base":"The IFF Research and Leeds Beckett evidence review found that leadership stability predicts quality trajectory more reliably than any single inspection rating. Homes where the registered manager has been in post for more than two years and where staff report feeling able to raise concerns show consistently better outcomes for residents.","watch_out":"Ask the manager directly how long she has been in post at Parkview specifically, not how long she has worked in care. Also ask whether there have been any significant changes to the senior team in the past 12 months, and how the home would contact you if a concern arose about your parent at 2am."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home specialises in dementia care and provides nursing support for adults over 65. Their team has experience supporting residents with various stages of dementia.. Gaps or open questions remain on The home provides care for residents living with dementia, with staff trained to support individual needs. They work with families to understand each person's preferences and routines. — areas worth probing directly during a visit.