Park House

What families say

Families describe staff who don't just provide care but genuinely connect with residents. They notice how carers take time for proper chats, how even the cleaning staff stop to interact, and how everyone works together to create a supportive environment.

Based on 5 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness70
• Activities & engagement65
• Food quality65
• Healthcare68
• Management & leadership72
• Resident happiness70

What inspectors found

Inspected 2020-03-17 · Report published 2020-03-17 · Inspected 2 times in the last three years

• Is this home safe?

  Good

  {"found":"Park House was rated Good for Safe at its February 2020 inspection. This domain covers staffing levels, medicines management, infection control, and how the home responds to accidents and incidents. The published report does not include specific observations about staffing ratios, night cover, or how incidents are logged and acted upon. No concerns were raised in this domain, and a monitoring review in July 2023 found no evidence of deterioration. The home has been registered continuously without any dormancy periods.","quotes":[],"family_meaning":"A Good rating for Safe is reassuring, but the lack of published detail means you cannot rely on the report alone to judge day-to-day safety. Good Practice research consistently identifies night staffing as the point where safety most often slips in smaller residential homes. For a 35-bed home caring for people with dementia, you would expect a minimum of two carers on at night, and ideally a senior on call. Agency reliance is also worth probing: consistent, familiar faces matter enormously for people living with dementia, who can become very distressed when staff change frequently.","evidence_base":"The IFF Research and Leeds Beckett University rapid evidence review found that night staffing ratios and agency staff consistency are among the strongest predictors of safety outcomes in dementia care settings, yet they are rarely detailed in published inspection reports.","watch_out":"Ask the manager to show you the actual staffing rota from the past two weeks, not a template. Count how many permanent staff names appear on night shifts compared with agency names."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"Park House was rated Good for Effective at its February 2020 inspection. This domain covers the quality and currency of care plans, staff training (including dementia-specific training), healthcare access such as GP and specialist referrals, and food and nutrition. Dementia is listed as a formal specialism of the home. The published report does not include specific detail about training programmes, care plan content, or how the home monitors health outcomes. No concerns were identified.","quotes":[],"family_meaning":"A Good rating for Effective means inspectors were satisfied that the home broadly knew what it was doing, but you need more detail than the published report provides. Care plans should be living documents, reviewed at least monthly for someone with advancing dementia, and your family should be invited to contribute. The Good Practice evidence base is clear that dementia training quality varies enormously between homes: ask what specific training staff have completed, not just whether training exists. Food quality is one of the strongest signals of genuine care in our family review data, mentioned in around one in five positive reviews, so a mealtime visit is worth arranging.","evidence_base":"The Leeds Beckett rapid evidence review found that dementia-specific training, particularly in non-verbal communication and behaviour that challenges, significantly improves care outcomes, but completion and quality vary widely between homes with the same headline rating.","watch_out":"Ask the manager when your parent's care plan would be reviewed after admission, who attends that review, and whether families are routinely invited. Then ask what specific dementia training staff completed in the past 12 months and who delivered it."}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"Park House was rated Good for Caring at its February 2020 inspection. This domain covers staff warmth, respect for dignity and privacy, and support for residents' independence. The published report does not include specific inspector observations of staff interactions, quotes from residents or relatives, or examples of how dignity was upheld in practice. No concerns were raised.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned in 57.3% of positive reviews, and compassion and dignity follow closely at 55.2%. A Good rating for Caring is a positive signal, but without specific observations in the published report you cannot confirm what this looks like day to day. On a visit, watch how staff move through corridors: do they make eye contact with your parent, use their preferred name, and move without appearing rushed? Good Practice research shows that non-verbal communication matters as much as verbal interaction for people living with dementia, and unhurried pace is one of the clearest observable signs of genuine care.","evidence_base":"The IFF Research rapid evidence review confirms that person-led care, including knowing preferred names, life histories, and daily routines, is associated with significantly better wellbeing outcomes for people with dementia, and is observable during a visit even when not captured in inspection reports.","watch_out":"On your visit, listen to whether staff address your parent (or other residents you pass) by their preferred name rather than a generic term, and watch whether staff pause to engage or move through the space without stopping."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good

  {"found":"Park House was rated Good for Responsive at its February 2020 inspection. This domain covers whether care is tailored to individual needs, the range and quality of activities, how the home handles complaints, and end-of-life care planning. The published report does not describe the activities programme, individual engagement approaches, or how the home supports residents who cannot participate in group activities. No concerns were identified.","quotes":[],"family_meaning":"Activities and resident happiness together account for nearly half of what drives positive family reviews in our data. The inspection found no problems in this area, but without specific detail you have no way to know whether the activities programme is genuinely tailored or primarily group-based. Good Practice research is clear that for people with advancing dementia, one-to-one engagement, including familiar household tasks and sensory activities, is more beneficial than group programmes alone. Resident happiness is cited in 27.1% of positive family reviews, and families most often judge this by whether their parent appears settled and engaged, not just physically safe.","evidence_base":"The Leeds Beckett evidence review found that Montessori-based and activity-based approaches tailored to individual histories and abilities, rather than group entertainment models, produce measurably better wellbeing outcomes for people living with dementia.","watch_out":"Ask the activities coordinator to describe what a typical Tuesday looks like for a resident who prefers not to join group sessions. If the answer is vague or defaulted to television, that tells you something important."}

  Verified by inspector

• Is the home well-led?

  Good

  {"found":"Park House was rated Good for Well-led at its February 2020 inspection. The registered manager is Mr Thomas Edward Broadway, and the home is run by Tyringham Care Limited. A monitoring review in July 2023 found no evidence requiring reassessment of the rating. The published report does not describe the management culture, staff empowerment, governance systems, or how the home handles complaints and incidents in specific detail. No concerns were raised.","quotes":[],"family_meaning":"Good Practice research consistently finds that leadership stability is one of the strongest predictors of quality over time. The same registered manager appears to have been in post at both the inspection and the 2023 review, which is a positive sign. However, the inspection is now more than five years old, and a lot can change in a care home in that time, including staff turnover, occupancy pressures, and management priorities. Communication with families, cited in 11.5% of positive reviews, is a direct test of leadership quality: homes with confident, accountable managers tend to contact families proactively rather than waiting for concerns to escalate.","evidence_base":"The IFF Research rapid evidence review found that leadership stability and a culture where staff feel able to raise concerns without fear are the two management factors most strongly associated with sustained quality in care homes.","watch_out":"Ask the manager how long they have been in post, whether there have been significant staff changes in the past 12 months, and what the process is for contacting families when something unexpected happens with your parent. A confident, specific answer to the last question is a reliable sign of accountable leadership."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on Park House provides residential care for people over 65, including those living with dementia, physical disabilities, and sensory impairments.. Gaps or open questions remain on For residents living with dementia, the home's approach centres on maintaining dignity and respect, even when behaviour becomes challenging. — areas worth probing directly during a visit.