Montrose Hall care home, Wigan
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds41
- SpecialismsCaring for adults over 65 yrs, Dementia
- Last inspected2022-07-07
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The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families talk about relatives who arrived nervous or withdrawn but found their feet remarkably quickly. There's a consistent thread through accounts of residents rediscovering enjoyment — whether that's joining in with activities or simply seeming more content day to day. The activity programme gets particular mentions, with seasonal garden events and daily structured engagement helping residents stay connected.
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness70
- Activities & engagement65
- Food quality65
- Healthcare68
- Management & leadership72
- Resident happiness70
What inspectors found
Inspected 2022-07-07
Is this home safe?
Is the care effective?
The Effective domain was rated Good at the May 2022 inspection. This domain typically covers care planning, dementia-specific training, healthcare access, medicines management, and nutritional support. The published report records no specific detail about any of these areas for Montrose Hall. No information is available about how frequently care plans are reviewed, whether families are involved in those reviews, what dementia training staff have completed, or how the home manages GP referrals and health monitoring.Is this home caring?
The Caring domain was rated Good at the May 2022 inspection. Caring is the domain most directly relevant to warmth, dignity, and the quality of everyday interactions between staff and the people who live at Montrose Hall. The published report, however, contains no inspector observations of staff interactions, no quotes from residents or relatives, and no specific examples of how dignity and privacy are upheld in practice. The Good rating indicates inspectors were satisfied, but the evidence behind it is not visible in the published text.Is the home responsive?
The Responsive domain was rated Good at the May 2022 inspection. This domain covers how well the home tailors its offer to individual residents, including activities, social engagement, and end-of-life care planning. The published report records no specific information about the activities programme at Montrose Hall, no examples of one-to-one engagement for residents who cannot join group activities, and no detail about how the home supports people approaching the end of their life. The Good rating indicates inspectors were broadly satisfied with responsiveness, but no supporting detail is available.Is the home well-led?
The Well-led domain was rated Good at the May 2022 inspection. The home is operated by Anchor Hanover Group and has a named registered manager (Hannah Elizabeth Prescott) and a nominated individual (Daniel Ryan) recorded at the time of inspection. A Good rating in this domain typically indicates inspectors found adequate governance, a culture of accountability, and staff who felt supported. However, the published report contains no specific observations about management visibility, staff morale, or how the home learns from incidents and complaints. Notably, the home's rating has declined from a previous Outstanding, and no explanation for that decline appears in the published text.
Source: CQC inspection report →
What the evidence base says
The home provides specialist dementia care alongside general support for people over 65. Families with relatives living with dementia particularly note the staff's kindness and appropriate responses to residents' changing needs. The structured activity programme helps maintain engagement and connection. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Montrose Hall was rated Good across all five inspection domains in May 2022, which gives your parent a solid baseline, but the inspection report published contains very limited specific detail, so scores reflect a general Good rating rather than verified, observable strengths.
Homes in North West typically score 68–82.The three-lens summary
What families tell us
Families talk about relatives who arrived nervous or withdrawn but found their feet remarkably quickly. There's a consistent thread through accounts of residents rediscovering enjoyment — whether that's joining in with activities or simply seeming more content day to day. The activity programme gets particular mentions, with seasonal garden events and daily structured engagement helping residents stay connected.
What inspectors have recorded
Staff approachability comes through strongly in family accounts. People describe management and care teams as accessible and willing to engage with concerns — something that matters enormously when you're entrusting someone you love to others' care. Though one family reported concerning gaps in hospital discharge procedures and room maintenance standards, most describe staff who show genuine empathy and understanding.
How it sits against good practice
Every family's experience matters, and while most speak positively about life at Montrose Hall, it's worth having detailed conversations about care standards and protocols when you visit.
Worth a visit
Montrose Hall, on Sherwood Crescent in Wigan, was rated Good across all five inspection domains at its most recent inspection in May 2022, published in July 2022. The home is run by Anchor Hanover Group, one of the larger care providers in England, and has a named registered manager in place. It is registered to care for up to 41 people, specialising in dementia and general residential care for adults over 65. The rating represents a decline from a previous Outstanding, which is worth noting as you consider this home. The main limitation of this report for your decision-making is that the published inspection text is extremely brief and contains almost no specific observations, quotes, or evidence about what daily life at Montrose Hall actually looks like. A Good rating tells you the inspector was broadly satisfied, but it does not tell you whether staff know your parent's name, what happens after 8pm, whether the food is appetising, or how the team responds when someone is upset. The checklist below identifies the areas where you will need to ask direct questions and observe for yourself on a visit. Pay particular attention to what has changed since the Outstanding rating, and ask the manager to explain that shift plainly.
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In Their Own Words
How Montrose Hall care home, Wigan describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Families find their loved ones settle well in this Wigan care home
Compassionate Care in Wigan at Montrose Hall
When families describe watching their anxious relatives relax and engage with life again, you know something's working well. Montrose Hall in Wigan has helped many families through that difficult transition, with staff who families say genuinely listen and respond to concerns. The home specialises in dementia care alongside general support for older adults.
Who they care for
The home provides specialist dementia care alongside general support for people over 65.
Families with relatives living with dementia particularly note the staff's kindness and appropriate responses to residents' changing needs. The structured activity programme helps maintain engagement and connection.
“Every family's experience matters, and while most speak positively about life at Montrose Hall, it's worth having detailed conversations about care standards and protocols when you visit.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Montrose Hall was rated Good across all five inspection domains in May 2022, which gives your parent a solid baseline, but the inspection report published contains very limited specific detail, so scores reflect a general Good rating rather than verified, observable strengths.
Homes in North West typically score 68–82.The three-lens summary
What families tell us
Families talk about relatives who arrived nervous or withdrawn but found their feet remarkably quickly. There's a consistent thread through accounts of residents rediscovering enjoyment — whether that's joining in with activities or simply seeming more content day to day. The activity programme gets particular mentions, with seasonal garden events and daily structured engagement helping residents stay connected.
What inspectors have recorded
Staff approachability comes through strongly in family accounts. People describe management and care teams as accessible and willing to engage with concerns — something that matters enormously when you're entrusting someone you love to others' care. Though one family reported concerning gaps in hospital discharge procedures and room maintenance standards, most describe staff who show genuine empathy and understanding.
How it sits against good practice
Every family's experience matters, and while most speak positively about life at Montrose Hall, it's worth having detailed conversations about care standards and protocols when you visit.
Worth a visit
Montrose Hall, on Sherwood Crescent in Wigan, was rated Good across all five inspection domains at its most recent inspection in May 2022, published in July 2022. The home is run by Anchor Hanover Group, one of the larger care providers in England, and has a named registered manager in place. It is registered to care for up to 41 people, specialising in dementia and general residential care for adults over 65. The rating represents a decline from a previous Outstanding, which is worth noting as you consider this home. The main limitation of this report for your decision-making is that the published inspection text is extremely brief and contains almost no specific observations, quotes, or evidence about what daily life at Montrose Hall actually looks like. A Good rating tells you the inspector was broadly satisfied, but it does not tell you whether staff know your parent's name, what happens after 8pm, whether the food is appetising, or how the team responds when someone is upset. The checklist below identifies the areas where you will need to ask direct questions and observe for yourself on a visit. Pay particular attention to what has changed since the Outstanding rating, and ask the manager to explain that shift plainly.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Montrose Hall care home, Wigan measures up against the other homes you’re considering. Free account.
In Their Own Words
How Montrose Hall care home, Wigan describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Families find their loved ones settle well in this Wigan care home
Compassionate Care in Wigan at Montrose Hall
When families describe watching their anxious relatives relax and engage with life again, you know something's working well. Montrose Hall in Wigan has helped many families through that difficult transition, with staff who families say genuinely listen and respond to concerns. The home specialises in dementia care alongside general support for older adults.
Who they care for
The home provides specialist dementia care alongside general support for people over 65.
Families with relatives living with dementia particularly note the staff's kindness and appropriate responses to residents' changing needs. The structured activity programme helps maintain engagement and connection.
Management & ethos
Staff approachability comes through strongly in family accounts. People describe management and care teams as accessible and willing to engage with concerns — something that matters enormously when you're entrusting someone you love to others' care. Though one family reported concerning gaps in hospital discharge procedures and room maintenance standards, most describe staff who show genuine empathy and understanding.
The home & environment
The home's cleanliness stands out in family feedback, with many commenting on tidy, well-maintained interiors. While some concerns have been raised about grounds maintenance, most families describe a clean environment where their relatives feel comfortable.
“Every family's experience matters, and while most speak positively about life at Montrose Hall, it's worth having detailed conversations about care standards and protocols when you visit.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
