Carrington Court Care Home

What families say

Families talk about the friendly atmosphere that greets them at the door. Staff seem to know what matters — they're approachable when you need them, responsive to requests, and create an environment where both residents and visitors feel comfortable.

Based on 9 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness70
• Activities & engagement65
• Food quality65
• Healthcare68
• Management & leadership70
• Resident happiness68

What inspectors found

Inspected 2019-04-30 · Report published 2019-04-30 · Inspected 3 times in the last three years

• Is this home safe?

  Good

  {"found":"The Safe domain was rated Good at the February 2021 inspection. This covers staffing levels, medicines management, infection control, and how the home responds to accidents and incidents. No specific inspector observations, staffing ratios, or examples of safe practice are reproduced in the published summary. The rating was confirmed as unchanged following the July 2023 desk review. No concerns were flagged at either point.","quotes":[],"family_meaning":"A Good rating for safety is reassuring, but the published findings give you almost nothing specific to hold onto. Good Practice research identifies night staffing as the point where safety most commonly slips in care homes, and agency reliance is a known risk factor for consistency of care. With 48 beds across a mix of dementia and nursing needs, knowing the actual number of staff on overnight is important. The inspection did not record this detail, so you will need to ask directly. Also ask how falls are recorded and whether the home shares that information with families when they happen.","evidence_base":"The IFF Research and Leeds Beckett rapid evidence review (2026) found that incidents of harm are significantly more likely during night shifts and in homes with high agency staff turnover. Consistent, named staff who know your parent's routines are a protective factor.","watch_out":"Ask the manager: how many permanent carers and senior staff are on duty overnight for the 48 residents, and in the last month, how many of those night shifts were covered by agency staff rather than the regular team?"}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"The Effective domain was rated Good at the February 2021 inspection. This domain covers care planning, staff training, healthcare access including GP and specialist referrals, nutrition, and hydration. No specific examples of care plan content, training programmes, or healthcare arrangements are described in the published summary. The rating has not been reassessed on site since that date.","quotes":[],"family_meaning":"Effectiveness is where dementia-specific training matters most. Our Good Practice evidence base shows that care plans function best as living documents, updated after every significant change in a person's condition, and that families who are actively involved in care planning report higher satisfaction. The inspection confirms a Good standard was met in 2021 but gives no detail about how often plans are reviewed or whether families are invited to contribute. Food quality is also part of this domain and is one of the eight themes families mention most in our review data (cited in 20.9% of positive reviews). You should ask to see the menu and, if possible, visit at lunchtime.","evidence_base":"The Leeds Beckett evidence review found that regular, structured GP access and proactive health monitoring, rather than reactive calls when a crisis occurs, are markers of genuinely effective care in nursing homes. Ask how the home manages routine health reviews.","watch_out":"Ask the manager: how often is your parent's care plan formally reviewed, who is present at that review, and how would they contact you between reviews if something changed?"}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"The Caring domain was rated Good at the February 2021 inspection. This domain covers staff warmth, dignity, respect, and whether your parent is supported to remain as independent as possible. No inspector observations of staff interactions, no resident quotes, and no relative feedback are reproduced in the published summary. The Good rating indicates inspectors were satisfied with what they saw, but the detail behind that judgement is not publicly available.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, cited in 57.3% of positive reviews, and compassion and dignity follow closely at 55.2%. These are not abstract qualities. They show up in observable moments: whether a carer knocks before entering a room, whether your mum is addressed by the name she prefers, whether staff sit down to talk rather than speaking from a standing position. The inspection found a Good standard but gives you no specific examples to draw on. This makes your own visit observations especially important at this home.","evidence_base":"Good Practice research highlights that non-verbal communication, including eye contact, pace, and physical positioning, is as important as what staff say, particularly for people with advanced dementia who may no longer rely primarily on language.","watch_out":"During your visit, watch what happens when a resident appears uncertain or distressed in a communal area. Do staff pause and respond calmly, or does the moment pass unacknowledged? This is one of the most reliable signals of a genuinely caring culture."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good

  {"found":"The Responsive domain was rated Good at the February 2021 inspection. This domain covers activities, individual engagement, how the home responds to complaints, and end-of-life care planning. No specific activity programmes, examples of individual engagement, or complaint outcomes are described in the published summary. The rating has not been revisited on site since February 2021.","quotes":[],"family_meaning":"Resident happiness is one of the eight themes that most strongly predicts family satisfaction in our review data (27.1%). Activities are a key contributor, but Good Practice research is clear that group activities alone are not enough, particularly for people with moderate or advanced dementia who may not be able to participate. One-to-one engagement, including everyday tasks like folding, sorting, or looking through photographs, is often what makes the difference. The inspection gives no detail on whether this home offers individual as well as group activities. Ask specifically about what happens on a day when your parent cannot or does not want to join a group session.","evidence_base":"The Leeds Beckett evidence review found that Montessori-based and task-centred individual activities, such as familiar household routines, consistently produce better wellbeing outcomes for people with dementia than timetabled group programmes alone.","watch_out":"Ask to see last month's actual activity records, not the planned schedule on the noticeboard. Then ask what was offered to residents who did not attend group sessions on those days."}

  Verified by inspector

• Is the home well-led?

  Good

  {"found":"The Well-led domain was rated Good at the February 2021 inspection. A named registered manager, Mrs Rebecca Sara Asprey, is in post, and a nominated individual, Ms Anna Gretchen Selby, is also recorded. This indicates a formal leadership structure is in place. The Well-led domain covers governance, staff culture, accountability, and how the home uses feedback to improve. No specific governance examples or staff culture observations are reproduced in the published summary.","quotes":[],"family_meaning":"Management stability is one of the strongest predictors of quality trajectory in care homes. Good Practice research shows that homes where the manager has been in post for more than two years, and where staff feel able to raise concerns without fear, consistently perform better over time. The presence of a named, registered manager is a positive sign, but the inspection provides no detail on how long she has been in post, how visible she is to residents and families, or how staff experience the culture day to day. Communication with families is cited in 11.5% of positive reviews in our data as a driver of satisfaction. Ask directly how the home keeps you informed.","evidence_base":"The IFF Research evidence review found that leadership stability, specifically manager tenure and the degree to which staff are empowered to raise concerns, is the single strongest structural predictor of sustained quality in care homes.","watch_out":"Ask the manager how long she has been in her current role at this home, and ask two or three members of care staff separately whether they feel comfortable raising a concern about a resident's care. The consistency of their answers tells you a great deal about the culture."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home cares for adults of all ages, including those under 65 with physical disabilities or early-onset conditions. They have experience supporting people with dementia alongside those with physical care needs.. Gaps or open questions remain on For those living with dementia, the team shows patience with difficult moments and works to understand each person's individual needs. The open visiting policy means families can stay closely involved throughout the journey. — areas worth probing directly during a visit.