Maple House Care Home

What families say

Visitors consistently mention being greeted warmly by staff, even during busy times. Families have found their relatives settling in well and expressing contentment with their new surroundings.

Based on 12 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness70
• Activities & engagement65
• Food quality65
• Healthcare68
• Management & leadership70
• Resident happiness70

What inspectors found

Inspected 2018-01-18 · Report published 2018-01-18 · Inspected 1 times in the last three years

• Is this home safe?

  Good

  {"found":"The home was rated Good for Safe at its November 2017 inspection. Dementia is listed as a specialism, and the home is registered to provide nursing care, which requires higher staffing and clinical oversight than personal care alone. No specific concerns about safety were recorded in the published summary. The published report does not include detail on staffing ratios, night cover, falls management, or agency use.","quotes":[],"family_meaning":"A Good safety rating is reassuring, but it tells you relatively little on its own without the detail behind it. Research from the Good Practice evidence base consistently identifies night staffing as the point where safety most often slips in care homes, and agency reliance as a factor that undermines consistency for people with dementia who rely on familiar faces. With 77 beds across a mixed nursing and dementia population, the question of how many permanent staff are on each night shift is one of the most important you can ask. The inspection findings do not answer it, so you will need to ask the home directly.","evidence_base":"The IFF Research and Leeds Beckett rapid evidence review found that continuity of staff, particularly at night, is one of the strongest predictors of safety for people with dementia. Homes with high agency use show measurably worse outcomes on incident and falls measures.","watch_out":"Ask the manager to show you last week's actual night-shift rota for the dementia unit. Count how many shifts were covered by permanent staff and how many by agency workers. If they cannot show you the rota, that itself is useful information."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"Maple House was rated Good for Effective at its November 2017 inspection. The home holds dementia as a specialism and is registered to treat disease, disorder, or injury, indicating a nursing-level clinical model. A Good rating for Effective suggests inspectors were satisfied with training, care planning, and healthcare access at the time. No specific detail about dementia training content, GP visit frequency, or care plan review processes is included in the published summary.","quotes":[],"family_meaning":"Good Practice research involving 61 studies is clear that care plans function best when they are treated as living documents, updated after any significant change and co-produced with the person and their family. A Good rating in this domain is positive, but without knowing how often plans are reviewed or whether families are routinely included, it is difficult to judge whether that standard is being met now. Food quality is one of the clearest everyday markers of genuine care, and it is not mentioned at all in the published findings. Ask to taste the food on a visit.","evidence_base":"The Leeds Beckett rapid evidence review found that dementia-specific training, when it goes beyond basic compliance and includes communication techniques and understanding behaviour as an expression of need, produces measurably better outcomes for residents and lower stress for staff.","watch_out":"Ask the manager what dementia training staff receive, how often it is refreshed, and whether you could see the training records for the dementia unit team. Generic manual-handling certificates are not the same as dementia-specific communication training."}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"Maple House was rated Good for Caring at its November 2017 inspection. This is the domain most closely linked to the things families care about most, including staff warmth and compassion, which together account for over 55% of positive themes in family review data. No direct quotes from residents or relatives are recorded in the published summary, and no specific inspector observations about staff interactions are included.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned by name in 57.3% of positive reviews across more than 5,400 UK care homes. Compassion and dignity follow closely at 55.2%. A Good rating for Caring is a positive signal, but the absence of any direct quotes or inspector observations means it is not possible from this report alone to know what that warmth looks like in practice. Watch for the small things on a visit: whether staff use your parent's preferred name without being prompted, whether they make eye contact and speak at a calm pace, and whether they appear unhurried.","evidence_base":"Good Practice evidence highlights that non-verbal communication matters as much as verbal interaction for people with dementia. Staff who adopt a calm, unhurried physical presence, maintain eye contact, and use touch appropriately produce measurably lower levels of agitation in residents.","watch_out":"Arrive unannounced if possible, or ask whether you can visit at a time that is not pre-arranged. Watch how staff interact with residents in corridors and communal areas when they do not know they are being observed. Are they stopping to speak, or walking past?"}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good

  {"found":"Maple House was rated Good for Responsive at its November 2017 inspection. This domain covers how well the home tailors care to individual preferences, provides meaningful activities, and supports people approaching the end of life. No specific detail about the activity programme, individual engagement, or end-of-life planning is included in the published summary.","quotes":[],"family_meaning":"Resident happiness accounts for 27.1% of positive family review themes, and activities and engagement for 21.4%, in our data across more than 5,400 UK homes. Good Practice evidence is clear that group activities alone are not sufficient for people with advanced dementia, who often need one-to-one engagement based on their personal history, interests, and former occupation. A Good rating for Responsive suggests this was considered adequate in 2017, but with no detail on what activities were observed, it is worth testing this directly.","evidence_base":"The Good Practice evidence base, drawing on Montessori-based and person-led approaches, shows that everyday household tasks and personalised one-to-one engagement, rather than group entertainment alone, produce the greatest improvements in wellbeing and reduce behavioural expressions of distress for people with dementia.","watch_out":"Ask to see the activity records from the past two weeks for the dementia unit, not the planned template but what was actually recorded as happening. Ask specifically what happens for a resident who cannot or will not join a group session."}

  Verified by inspector

• Is the home well-led?

  Good

  {"found":"Maple House was rated Good for Well-led at its November 2017 inspection. A registered manager and a nominated individual are both named in the published record, suggesting a clear formal leadership structure was in place. The home is run by Jasmine Care Holdings Limited. No detail about manager tenure, staff culture, governance processes, or how the home responds to complaints is included in the published summary.","quotes":[],"family_meaning":"Good Practice research identifies leadership stability as one of the strongest predictors of quality trajectory in care homes. A manager who has been in post for several years, who is known by name to staff and residents, and who is visible on the floor rather than office-bound, is a better indicator of sustained quality than a rating alone. Our family review data shows that communication with families accounts for 11.5% of positive review themes, and poor communication is one of the most consistent sources of family distress. Ask how long the current manager has been in post and how they typically communicate with families when something changes.","evidence_base":"The Leeds Beckett rapid evidence review found that homes where staff feel empowered to speak up about concerns, and where managers respond visibly when issues are raised, show better outcomes across safety and care quality measures than homes with a top-down or compliance-only culture.","watch_out":"Ask the manager directly: how long have you been in this role, and how many of the senior care staff on the dementia unit have been here for more than two years? High turnover in senior staff is a warning sign even when overall ratings are Good."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home cares for adults of all ages, including those under 65 with physical disabilities. They also provide specialist dementia support.. Gaps or open questions remain on The team here has experience supporting residents living with dementia, alongside their work with younger adults and those with physical disabilities. — areas worth probing directly during a visit.