Lakeside Nursing Home

What families say

People describe finding their relatives well looked after by staff who show genuine kindness in their daily interactions. The team seems to understand that small gestures of compassion make a real difference to residents' days.

Based on 8 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness70
• Activities & engagement60
• Food quality60
• Healthcare70
• Management & leadership72
• Resident happiness68

What inspectors found

Inspected 2023-06-10 · Report published 2023-06-10 · Inspected 2 times in the last three years

• Is this home safe?

  Good

  {"found":"The inspection rated this domain Good at its January 2023 visit. The home is registered as a nursing home, which means a qualified nurse must be on duty at all times, providing a higher baseline of clinical oversight than a residential home. The published report does not include specific detail about medicines management, falls prevention, infection control practices, or night staffing ratios. No safeguarding concerns were flagged in the published summary.","quotes":[],"family_meaning":"A Good safety rating means inspectors found no significant concerns, but the lack of published detail means you cannot confirm the specifics from this report alone. Good Practice research consistently shows that night staffing is where safety most commonly slips in care homes, and that homes relying heavily on agency staff tend to have less consistent care. For a 35-bed nursing home caring for people with dementia, the ratio of permanent to agency staff on nights is one of the most important questions you can ask. Our family review data shows that attentiveness to physical safety is one of the themes families mention most often, so this is worth probing directly on your visit.","evidence_base":"The IFF Research and Leeds Beckett University rapid evidence review (2026) found that night staffing ratios and agency staff reliance are among the strongest predictors of safety incidents in care homes. Homes with stable, permanent night teams consistently outperform those with high agency use on falls and medication error rates.","watch_out":"Ask the manager to show you the actual staffing rota for the past two weeks, not a template. Count how many night shifts were covered by permanent staff versus agency workers, and ask what the nurse-to-resident ratio is after 10pm."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"The inspection rated this domain Good at its January 2023 visit. The home holds registration to provide nursing care, treatment of disease, disorder or injury, and diagnostic and screening procedures, which indicates a clinical infrastructure is in place. The published report does not include specific evidence about care plan quality, GP access, dementia training content, or nutritional monitoring. No concerns about clinical effectiveness were flagged.","quotes":[],"family_meaning":"A Good effectiveness rating tells you that inspectors found the basic clinical and care planning systems to be working. For your parent, particularly if they are living with dementia, what matters most is whether care plans are genuinely personal rather than generic, and whether staff are trained specifically in dementia care rather than just general care. Good Practice research identifies care plans as living documents that should be updated when your parent's needs change, not just reviewed on a fixed schedule. Food quality is also a reliable signal of how well a home understands individual needs, since 20.9% of positive family reviews in our data mention food specifically.","evidence_base":"The 2026 Good Practice evidence review found that dementia-specific training for all staff, including night carers and agency workers, is one of the strongest predictors of person-centred care. Homes where training is generic rather than dementia-specific tend to show poorer outcomes on dignity and distress management.","watch_out":"Ask whether all staff on the dementia unit, including night carers and any agency workers, have completed accredited dementia-specific training. Ask when your parent's care plan would be reviewed after they move in, and whether you will be invited to contribute to it."}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"The inspection rated this domain Good at its January 2023 visit. This domain covers staff warmth, dignity, respect, and support for independence. The published report does not include specific inspector observations of staff interactions, resident testimony about how staff made them feel, or examples of how dignity was protected in practice. No concerns about caring were flagged.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned in 57.3% of positive reviews by name. Compassion and dignity follow closely at 55.2%. A Good rating here is encouraging, but because the published findings contain no specific observations or quotes, you cannot verify the texture of care from this report alone. The most reliable way to assess this is to observe staff interactions during an unannounced or drop-in visit. Pay particular attention to whether staff use your parent's preferred name without being prompted, and whether interactions feel unhurried. Good Practice research shows that non-verbal communication, tone, eye contact, and pace, matters as much as what staff say to people living with dementia.","evidence_base":"The 2026 Good Practice evidence review found that person-led care requires staff to know the individual well, including their life history, communication preferences, and triggers for distress. Homes where staff can describe each resident's personal history tend to score significantly higher on dignity indicators.","watch_out":"During your visit, watch how staff greet your parent or any resident in a corridor or communal area. Do they make eye contact, use a name, and slow down? Or do they walk past without acknowledgement? This small interaction is one of the most reliable signals of the home's care culture."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good

  {"found":"The inspection rated this domain Good at its January 2023 visit. This domain covers activities, engagement with individual preferences, and end-of-life care. The published report does not include specific examples of the activity programme, evidence of tailored one-to-one engagement, or confirmation that end-of-life planning was in place for all residents. No concerns about responsiveness were flagged.","quotes":[],"family_meaning":"For your parent, particularly if they are living with dementia, activities are not an optional extra. Good Practice research shows that meaningful engagement, including everyday household tasks and one-to-one time, reduces anxiety and agitation. Our family review data shows that activities and resident happiness together account for a significant share of what families notice and report. A Good rating is a positive sign, but you need to verify what activities actually look like in practice rather than on paper. Ask what happens on a Tuesday afternoon rather than what the activity schedule says should happen. If your parent would struggle to join group sessions, find out specifically what one-to-one engagement is offered.","evidence_base":"The 2026 Good Practice evidence review found that Montessori-based and household-task activities produce measurably better wellbeing outcomes for people with dementia than passive group entertainment. Homes that offer only group activities often exclude the residents who need engagement most.","watch_out":"Ask to see the activity records for the past month, not just the planned schedule, and check how often activities were delivered as planned. Ask specifically what one-to-one engagement your parent would receive if they were unable to join group sessions."}

  Verified by inspector

• Is the home well-led?

  Good

  {"found":"The inspection rated this domain Good at its January 2023 visit. The home has a named registered manager in post, Deborah Ann Backshall, alongside the provider Jason Chellun. The published report does not include specific observations about management visibility, staff culture, governance systems, or how the home learns from incidents. No concerns about leadership were flagged.","quotes":[],"family_meaning":"Good Practice research shows that leadership stability is one of the strongest predictors of care quality over time. A home where the manager is well known to residents and staff, and where staff feel able to raise concerns, tends to maintain quality more consistently than one where leadership changes frequently. For you as a family member, communication from management is a key concern. Our review data shows that communication with families accounts for 11.5% of positive review mentions, and gaps in communication are one of the most common sources of family distress. Because the published report contains no specific detail about how this home manages communication or how long the current manager has been in post, these are important questions to raise directly.","evidence_base":"The 2026 Good Practice evidence review found that bottom-up staff empowerment, where care staff feel safe to raise concerns without fear of blame, is a reliable marker of a well-led home. Managers who are visible on the floor rather than office-based are associated with better staff retention and more consistent care quality.","watch_out":"Ask the manager how long they have been in post and whether they work regular hours on the floor rather than primarily in the office. Then ask a care assistant the same question about the manager separately, and compare the answers."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home provides specialist care for people living with dementia, as well as those with mental health conditions and physical disabilities. They support residents aged over 65, offering both long-term and respite care options.. Gaps or open questions remain on For residents with dementia, the team focuses on maintaining dignity and quality of life through compassionate daily care. Families have noted that staff understand the importance of treating each person as an individual, regardless of their cognitive challenges. — areas worth probing directly during a visit.