Jubilee Care Home Ltd.

What families say

Based on 8 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness72
• Activities & engagement65
• Food quality65
• Healthcare70
• Management & leadership70
• Resident happiness70

What inspectors found

Inspected 2021-08-06 · Report published 2021-08-06 · Inspected 1 times in the last three years

• Is this home safe?

  Not yet rated

  {"found":"Safe was rated Good at the March 2024 inspection. This domain covers staffing levels, medicines management, infection control, and how the home responds to accidents and safeguarding concerns. No specific detail from the inspection, such as staffing ratios, falls data, or medicines audit findings, is reproduced in the published text available for this report. The Good rating indicates inspectors did not find significant concerns in any of these areas.","quotes":[],"family_meaning":"A Good rating for Safe is reassuring, but it is a threshold standard rather than a guarantee of excellence. The Good Practice evidence base (IFF Research, Leeds Beckett, 2026) identifies night staffing as the area where safety most often slips in otherwise well-rated homes, and agency staff reliance as a key factor in consistency of care. Neither of these is described in the published text, so you cannot assume everything is strong without asking directly. If your parent is living with dementia, you will also want to understand how the home prevents and responds to distress that might put them or others at risk.","evidence_base":"The 2026 rapid evidence review found that homes with high agency staff usage showed measurably lower consistency in recognising and responding to individual residents' needs, even where overall safety ratings were satisfactory.","watch_out":"Ask the manager to show you the actual staffing rota from last week, not the template. Count how many shifts were covered by permanent staff versus agency staff, and ask specifically how many people are on the dementia unit after 8pm."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Not yet rated

  {"found":"Effective was rated Good at the March 2024 inspection. This domain covers whether staff have the right training, whether care plans are detailed and kept up to date, whether residents have regular access to GPs and healthcare professionals, and whether nutrition and hydration are properly managed. The home specialises in dementia care, so inspectors would have assessed dementia-specific training as part of this domain. No specific training content, care plan examples, or food quality observations are reproduced in the available text.","quotes":[],"family_meaning":"Food quality matters more than it might seem. Our family review data shows food appears in 20.9% of positive reviews as a named factor, which means it is a reliable indicator of how well a home attends to everyday quality of life, not just clinical safety. Similarly, care plans that are genuinely personal and regularly reviewed are one of the strongest predictors of whether your parent's individual preferences, routines, and history are actually known and acted on. The Good rating here is a positive sign, but you should ask to see how the home involves families in care planning and how often plans are reviewed when your parent's needs change.","evidence_base":"The Leeds Beckett rapid evidence review found that care plans treated as living documents, updated with family input after any significant change in health or behaviour, were consistently associated with better outcomes for people living with dementia.","watch_out":"Ask whether you can read a sample care plan structure, or whether a member of staff can walk you through what your parent's plan would cover. Ask specifically how frequently plans are reviewed and how the home would contact you if your parent's needs changed."}

  Verified by inspector

• Is this home caring?

  Not yet rated

  {"found":"Caring was rated Good at the March 2024 inspection. This domain assesses whether staff treat people with kindness and respect, whether residents are supported to maintain their independence, and whether their dignity and privacy are protected. For a home specialising in dementia, this includes how staff communicate with people who may not be able to express their needs verbally. No specific inspector observations, resident quotes, or examples of staff interactions are reproduced in the available text.","quotes":[],"family_meaning":"Staff warmth is the single most important factor in family satisfaction, named in 57.3% of positive reviews in our data set of 3,602 families. Compassion and dignity together account for a further 55.2%. A Good rating for Caring means inspectors saw enough evidence to be satisfied, but the most reliable way to assess this for yourself is to watch what happens in the corridors during your visit. Are staff moving with purpose but not rushing? Do they use your parent's preferred name? Do they make eye contact and speak at a calm pace? These are the behaviours that predict whether your parent will feel at home rather than managed.","evidence_base":"The 2026 Good Practice evidence review found that non-verbal communication, including eye contact, physical proximity, and tone of voice, was as important as spoken words in supporting the wellbeing of people living with advanced dementia, and that staff who received specific training in this showed measurably different interaction patterns.","watch_out":"When you visit, spend time in a communal area and watch how staff approach residents who are not actively asking for help. Notice whether staff pause, make eye contact, and speak before touching. This is one of the clearest observable signs of a caring culture."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Not yet rated

  {"found":"Responsive was rated Good at the March 2024 inspection. This domain covers whether the home offers activities that are meaningful to individual residents, whether complaints are taken seriously, and whether end-of-life care is planned and compassionate. For people living with dementia, responsiveness includes one-to-one engagement for those who cannot participate in group activities. No specific activity programmes, individual engagement examples, or complaint outcomes are described in the available text.","quotes":[],"family_meaning":"Activities and engagement appear in 21.4% of positive family reviews, and resident happiness in 27.1%, making this one of the areas families feel most strongly about after the first few weeks of a parent settling in. The Good Practice evidence base highlights that group activities alone are not sufficient for people with moderate to advanced dementia, who often benefit more from one-to-one interactions built around familiar tasks, such as folding laundry, tending plants, or looking through photograph albums. A Good rating here is encouraging, but ask specifically what happens for your parent on a day when they do not want to join a group, or when the activity coordinator is off.","evidence_base":"The 2026 rapid evidence review found that Montessori-based and task-focused individual activities reduced episodes of distress in people with dementia more effectively than structured group programmes alone, particularly in the afternoon and early evening hours.","watch_out":"Ask the activity coordinator to describe a typical Tuesday, including what happens in the afternoon and early evening. Ask what one-to-one activities are offered to residents who stay in their rooms or who have advanced dementia."}

  Verified by inspector

• Is the home well-led?

  Not yet rated

  {"found":"Well-led was rated Good at the March 2024 inspection. This domain assesses whether the manager is visible and effective, whether staff feel supported to raise concerns, whether the home has good governance systems, and whether the service improves over time. The registered manager is named as Mrs Erica Louise Lawrence, and the nominated individual is Mr Bins Abraham. No specific management observations, staff feedback, or governance examples are reproduced in the available text.","quotes":[],"family_meaning":"Management quality is named in 23.4% of positive family reviews, and communication with families in 11.5%. The Good Practice evidence base is clear that leadership stability is one of the strongest predictors of quality over time: homes where the manager has been in post for more than two years and is known to staff by first name consistently outperform those with frequent leadership changes. You can test this quickly on a visit by asking how long the current manager has been in post and whether staff in the corridor can tell you who the manager is without hesitation.","evidence_base":"The 2026 Leeds Beckett review found that homes with empowered, stable management where staff felt able to raise concerns without fear showed significantly lower rates of avoidable harm and higher family satisfaction scores than those with high leadership turnover.","watch_out":"Ask the manager directly how long they have been in post at this home, and ask one or two care staff the same question informally. Ask what the home has changed or improved in the last six months as a result of something that went wrong, then listen for a specific example rather than a general answer."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The team supports adults of all ages, with particular experience caring for people with dementia. They provide residential care services focused on daily living support and personal care needs.. Gaps or open questions remain on For residents with dementia, the home provides specialized support tailored to individual needs. The residential setting aims to create a structured, familiar environment. — areas worth probing directly during a visit.