Lound Hall Nursing Home by KRG HealthCare

What families say

Families mention how their relatives have settled in well here, with some noting real changes in wellbeing after moving from other homes. The atmosphere seems to encourage residents to join in with activities and reconnect with life.

Based on 16 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness72
• Activities & engagement65
• Food quality62
• Healthcare70
• Management & leadership75
• Resident happiness70

What inspectors found

Inspected 2018-12-28 · Report published 2018-12-28 · Inspected 5 times in the last three years

• Is this home safe?

  Good

  {"found":"The inspection rated this domain Good, representing a substantial recovery from what was previously rated Inadequate. This tells you that inspectors were satisfied that the most serious safety concerns had been resolved by the time of the January 2022 visit. The home is registered to provide nursing care, which means qualified nurses should be available around the clock. Beyond the overall rating and the registered specialisms, the published text does not record specific observations about medicines management, falls prevention, infection control, or staffing numbers.","quotes":[],"family_meaning":"A previous Inadequate rating in this domain would have reflected real, specific concerns about your parent's safety. The fact that the home moved to Good means inspectors were persuaded those concerns were genuinely resolved, not just papered over. That is meaningful. However, our family review data shows that night-time staffing is one of the areas where safety most often slips, and the published inspection text gives you no information about how many staff are on at night for 43 residents. The Good Practice evidence base from the IFF Research and Leeds Beckett review is clear that agency staff reliance is one of the most reliable early warning signs of a home under pressure, and you cannot tell from this report whether agency use is a factor here. These are questions you need to ask directly.","evidence_base":"The Good Practice rapid evidence review (61 studies, March 2026) found that night staffing levels and agency staff reliance are the two factors most consistently associated with safety failures in nursing homes. A Good rating does not confirm adequate ratios; it confirms inspectors were satisfied. Ask for actual numbers.","watch_out":"Ask the manager to show you last week's actual staffing rota for the night shifts, not a template. Count how many permanent staff versus agency names appear, and ask what the minimum number of staff on at night is for 43 residents."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"The Effective domain was rated Good. This covers training, care planning, healthcare access, and nutrition. The home holds a dementia specialism registration, which creates an expectation of relevant staff training, but the published inspection text does not describe what that training covers, how recently it was completed, or what qualifications staff hold. Similarly, the Good rating implies care plans met the required standard, but no detail is given about how individual histories and preferences are recorded or how regularly plans are reviewed.","quotes":[],"family_meaning":"For a parent with dementia, the Effective domain matters enormously because it determines whether staff actually understand her condition and know how to respond to her as an individual, not just as a person with dementia in general. Our family review data shows that dementia-specific care is referenced in 12.7% of positive reviews, and families consistently describe the difference between staff who know their parent's history and those who do not. The Good Practice evidence is clear that care plans should be treated as living documents, updated regularly and co-produced with families. The inspection gives you a pass mark here but no detail about how that works in practice. Ask specifically whether you would be invited to care plan reviews.","evidence_base":"The IFF Research and Leeds Beckett rapid evidence review found that care plans function as quality markers only when they are reviewed regularly and reflect the individual's current preferences, not just their diagnosis. A plan written six months ago that has not been updated tells staff about the person your parent was, not who she is now.","watch_out":"Ask how often your parent's care plan would be formally reviewed, who leads that review, and whether you would be contacted and invited to contribute. Ask to see a sample of how preferences, including preferred name, daily routines, and food likes and dislikes, are recorded."}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"The Caring domain was rated Good. This is the domain that covers staff warmth, dignity, respect, and how staff treat the people in their care day to day. It is rated Good across all inspection visits leading to this report. However, the published inspection text includes no direct observations of staff interactions, no quotes from residents or relatives about how they felt treated, and no description of whether staff used preferred names, knocked before entering rooms, or moved at an unhurried pace.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, referenced in 57.3% of positive Google reviews, and compassion and dignity together account for 55.2%. These are not soft extras; they are what families say matters most when they reflect on whether they made the right choice. A Good rating in Caring tells you inspectors were satisfied, but the inspection text cannot tell you whether the staff member who will help your parent get dressed tomorrow morning is someone who will do so with patience and humour or someone who is simply completing a task. This is something you can only assess by visiting, ideally more than once and at different times of day. Watch how staff speak to residents they pass in corridors, whether they stop, make eye contact, and use names.","evidence_base":"The Good Practice evidence base highlights that for people with advanced dementia, non-verbal communication, tone of voice, facial expression, and physical touch, carries as much meaning as spoken words. Staff who understand this approach care differently, and the difference is visible to a family member who knows what to look for.","watch_out":"On your visit, spend time in a communal area and watch what happens when a member of staff walks past a resident who is sitting alone. Do they stop, make eye contact, and say something personal? Or do they pass by? That moment, unrehearsed and unannounced, tells you more about the caring culture than any inspection rating."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good

  {"found":"The Responsive domain was rated Good. This domain covers whether the home provides activities and engagement tailored to individuals, whether it responds to complaints, and whether it plans for end of life. Dementia, physical disabilities, and sensory impairment are all registered specialisms, which implies the home is expected to offer care that responds to the particular needs these conditions create. No specific activities are described, no examples of individual engagement are recorded, and no information about end-of-life care planning is included in the published text.","quotes":[],"family_meaning":"Our family review data shows that resident happiness accounts for 27.1% of positive reviews and activities engagement for 21.4%. For a parent with dementia, the question is not just whether activities exist but whether there is something meaningful for someone who may not be able to join a group session. The Good Practice evidence consistently shows that individual, one-to-one activities, including familiar household tasks, looking at photographs, or gardening, produce better wellbeing outcomes than group programmes alone for people with moderate to advanced dementia. The published inspection text gives you no information about whether Lound Hall offers this. It is one of the most important questions to ask before you make a decision.","evidence_base":"The IFF Research and Leeds Beckett rapid evidence review found that Montessori-based and activity-based approaches tailored to individual preferences and life histories significantly reduce agitation and improve wellbeing in people with dementia. Group activities alone are insufficient for people who can no longer participate in them.","watch_out":"Ask the activities co-ordinator, or the manager if there is no dedicated co-ordinator, what would happen on a Tuesday afternoon for a resident with advanced dementia who cannot join a group session. Ask for a specific example of what one-to-one engagement looked like last week for a resident in that situation."}

  Verified by inspector

• Is the home well-led?

  Good

  {"found":"The Well-led domain was rated Good, and this is arguably the most significant finding in the report given the previous Inadequate rating. Moving from Inadequate to Good in Well-led means inspectors were satisfied that the leadership team had diagnosed the problems, put a credible improvement plan in place, and demonstrated that it was working. A named registered manager and a nominated individual are both recorded, indicating a clear accountability structure. The published text does not describe how long the current manager has been in post, what cultural changes were made, or how staff are supported to raise concerns.","quotes":[],"family_meaning":"Management stability is one of the strongest predictors of quality trajectory in the Good Practice evidence. A home that has moved from Inadequate to Good has done something genuinely difficult, but the question for your parent is whether that improvement is embedded or whether it depends on one or two key individuals who could leave. Our family review data shows that communication with families accounts for 11.5% of positive reviews, and families consistently describe the difference between a manager who knows their parent by name and calls them when something changes versus one who is hard to reach. Ask how long the current manager has been in post and what would happen if she left.","evidence_base":"The Good Practice rapid evidence review found that leadership stability and the ability of staff to speak up without fear are the two organisational factors most reliably associated with sustained quality improvement after a period of poor performance. A new rating is a starting point, not a guarantee.","watch_out":"Ask the registered manager directly how long she has been in post, what the biggest change she made after the previous inspection was, and how staff raise concerns if they see something they are worried about. A manager who can answer these questions specifically and without hesitation is a positive sign."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home provides care for adults over 65, including those with dementia, physical disabilities and sensory impairments.. Gaps or open questions remain on For residents with dementia, the person-centred approach helps staff adapt their care as needs change. The variety of activities gives people different ways to stay engaged. — areas worth probing directly during a visit.