Lound Hall Nursing Home by KRG HealthCare
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds43
- SpecialismsCaring for adults over 65 yrs, Dementia, Physical disabilities, Sensory impairment
- Last inspected2018-12-28
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STAGE 4 — RESEARCHING CARE HOMES
Visit homes. Compare them side by side. Choose with confidence.
Most of us will view care homes the way we view houses, impression, atmosphere, the feeling in the corridor. We go home, try to remember what we saw, and make a permanent decision from a blurred memory.
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The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families mention how their relatives have settled in well here, with some noting real changes in wellbeing after moving from other homes. The atmosphere seems to encourage residents to join in with activities and reconnect with life.
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness72
- Activities & engagement65
- Food quality62
- Healthcare70
- Management & leadership75
- Resident happiness70
What inspectors found
Inspected 2018-12-28
Is this home safe?
Is the care effective?
The Effective domain was rated Good. This covers training, care planning, healthcare access, and nutrition. The home holds a dementia specialism registration, which creates an expectation of relevant staff training, but the published inspection text does not describe what that training covers, how recently it was completed, or what qualifications staff hold. Similarly, the Good rating implies care plans met the required standard, but no detail is given about how individual histories and preferences are recorded or how regularly plans are reviewed.Is this home caring?
The Caring domain was rated Good. This is the domain that covers staff warmth, dignity, respect, and how staff treat the people in their care day to day. It is rated Good across all inspection visits leading to this report. However, the published inspection text includes no direct observations of staff interactions, no quotes from residents or relatives about how they felt treated, and no description of whether staff used preferred names, knocked before entering rooms, or moved at an unhurried pace.Is the home responsive?
The Responsive domain was rated Good. This domain covers whether the home provides activities and engagement tailored to individuals, whether it responds to complaints, and whether it plans for end of life. Dementia, physical disabilities, and sensory impairment are all registered specialisms, which implies the home is expected to offer care that responds to the particular needs these conditions create. No specific activities are described, no examples of individual engagement are recorded, and no information about end-of-life care planning is included in the published text.Is the home well-led?
The Well-led domain was rated Good, and this is arguably the most significant finding in the report given the previous Inadequate rating. Moving from Inadequate to Good in Well-led means inspectors were satisfied that the leadership team had diagnosed the problems, put a credible improvement plan in place, and demonstrated that it was working. A named registered manager and a nominated individual are both recorded, indicating a clear accountability structure. The published text does not describe how long the current manager has been in post, what cultural changes were made, or how staff are supported to raise concerns.
Source: CQC inspection report →
What the evidence base says
The home provides care for adults over 65, including those with dementia, physical disabilities and sensory impairments. For residents with dementia, the person-centred approach helps staff adapt their care as needs change. The variety of activities gives people different ways to stay engaged. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Lound Hall scores 74 out of 100, reflecting a genuine and significant improvement from a previous Inadequate rating to Good across all five inspection domains. The score sits in the positive range but stops short of the highest band because the published inspection text lacks the specific observations, resident quotes, and detail that would confirm how that improvement feels day to day for your parent.
Homes in East typically score 68–82.The three-lens summary
What families tell us
Families mention how their relatives have settled in well here, with some noting real changes in wellbeing after moving from other homes. The atmosphere seems to encourage residents to join in with activities and reconnect with life.
What inspectors have recorded
The staff take a person-centred approach to care, which means they work to understand what matters to each resident. People describe the team as caring and helpful in their daily interactions.
How it sits against good practice
If you're looking for somewhere that might help your loved one find their confidence again, Lound Hall could be worth exploring.
Worth a visit
Lound Hall, on Jay Lane in Lowestoft, was rated Good across all five inspection domains at its last inspection in January 2022, confirmed as still standing at a monitoring review in July 2023. Crucially, this represents a significant improvement from a previous rating of Inadequate, which means inspectors found that serious concerns had been identified and addressed. The home is registered to care for up to 43 people, including those living with dementia, physical disabilities, and sensory impairment, and is run by KRG Care Homes Limited with a named registered manager in post. The main uncertainty here is that the published inspection text is brief and contains very little specific detail about what inspectors actually saw, heard, or measured during the January 2022 visit. No resident or family quotes are recorded, no direct observations about staff interactions, food, activities, or the physical environment are described, and no staffing ratios or agency use figures are available. That improvement from Inadequate is genuinely encouraging, but it tells you the home passed the bar, not what life there feels like for your parent today. When you visit, ask to see the most recent staffing rotas including nights, ask how often care plans are reviewed and whether you would be invited to those reviews, and take time to watch how staff interact with residents in corridors and communal areas without prompting.
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In Their Own Words
How Lound Hall Nursing Home by KRG HealthCare describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where caring staff help residents rediscover their spark
Lound Hall – Your Trusted nursing home
Some families tell us they've seen their loved ones transform at Lound Hall in Lowestoft. This care home seems to have a knack for helping residents find their feet again, especially those who might have struggled elsewhere. The team here focuses on what each person needs to feel comfortable and engaged.
Who they care for
The home provides care for adults over 65, including those with dementia, physical disabilities and sensory impairments.
For residents with dementia, the person-centred approach helps staff adapt their care as needs change. The variety of activities gives people different ways to stay engaged.
“If you're looking for somewhere that might help your loved one find their confidence again, Lound Hall could be worth exploring.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Lound Hall scores 74 out of 100, reflecting a genuine and significant improvement from a previous Inadequate rating to Good across all five inspection domains. The score sits in the positive range but stops short of the highest band because the published inspection text lacks the specific observations, resident quotes, and detail that would confirm how that improvement feels day to day for your parent.
Homes in East typically score 68–82.The three-lens summary
What families tell us
Families mention how their relatives have settled in well here, with some noting real changes in wellbeing after moving from other homes. The atmosphere seems to encourage residents to join in with activities and reconnect with life.
What inspectors have recorded
The staff take a person-centred approach to care, which means they work to understand what matters to each resident. People describe the team as caring and helpful in their daily interactions.
How it sits against good practice
If you're looking for somewhere that might help your loved one find their confidence again, Lound Hall could be worth exploring.
Worth a visit
Lound Hall, on Jay Lane in Lowestoft, was rated Good across all five inspection domains at its last inspection in January 2022, confirmed as still standing at a monitoring review in July 2023. Crucially, this represents a significant improvement from a previous rating of Inadequate, which means inspectors found that serious concerns had been identified and addressed. The home is registered to care for up to 43 people, including those living with dementia, physical disabilities, and sensory impairment, and is run by KRG Care Homes Limited with a named registered manager in post. The main uncertainty here is that the published inspection text is brief and contains very little specific detail about what inspectors actually saw, heard, or measured during the January 2022 visit. No resident or family quotes are recorded, no direct observations about staff interactions, food, activities, or the physical environment are described, and no staffing ratios or agency use figures are available. That improvement from Inadequate is genuinely encouraging, but it tells you the home passed the bar, not what life there feels like for your parent today. When you visit, ask to see the most recent staffing rotas including nights, ask how often care plans are reviewed and whether you would be invited to those reviews, and take time to watch how staff interact with residents in corridors and communal areas without prompting.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Lound Hall Nursing Home by KRG HealthCare measures up against the other homes you’re considering. Free account.
In Their Own Words
How Lound Hall Nursing Home by KRG HealthCare describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where caring staff help residents rediscover their spark
Lound Hall – Your Trusted nursing home
Some families tell us they've seen their loved ones transform at Lound Hall in Lowestoft. This care home seems to have a knack for helping residents find their feet again, especially those who might have struggled elsewhere. The team here focuses on what each person needs to feel comfortable and engaged.
Who they care for
The home provides care for adults over 65, including those with dementia, physical disabilities and sensory impairments.
For residents with dementia, the person-centred approach helps staff adapt their care as needs change. The variety of activities gives people different ways to stay engaged.
Management & ethos
The staff take a person-centred approach to care, which means they work to understand what matters to each resident. People describe the team as caring and helpful in their daily interactions.
The home & environment
The building is kept clean and well-maintained throughout, which families appreciate when they visit. There are plenty of activities on offer to keep residents engaged during the day.
“If you're looking for somewhere that might help your loved one find their confidence again, Lound Hall could be worth exploring.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
