OAKRAY CARE (GLYNN COURT) LTD

What families say

Families visiting Glynn Court often mention the friendly atmosphere that fills the home. There's a sense of genuine warmth in how staff interact with residents, treating each person with respect and consideration throughout their daily care.

The eight family priority themes

• Staff warmth55
• Compassion & dignity55
• Cleanliness55
• Activities & engagement50
• Food quality50
• Healthcare55
• Management & leadership60
• Resident happiness55

What inspectors found

Inspected 2018-03-24

• Is this home safe?

  Good
  The inspection rated this domain Good, indicating that inspectors did not identify significant safety concerns at the time of the February 2018 visit. No specific detail about falls management, medicines handling, infection control, or night staffing ratios is included in the published findings. The July 2023 monitoring review did not identify evidence requiring a change to the rating. Beyond that, the published report does not provide enough specific information to describe exactly what safety practice looks like day to day.
  Verified by inspector

• Is the care effective?

  Good
  The effective domain was rated Good, covering training, care planning, healthcare access, and nutrition. No specific examples of dementia training content, care plan detail, GP access arrangements, or mealtime practice are included in the published findings. The home's registered specialisms include dementia, mental health conditions, physical disabilities, and sensory impairment, which implies staff should hold relevant training, but the inspection report does not confirm what that training consists of or how recently it was completed.
  Verified by inspector

• Is this home caring?

  Good
  The caring domain was rated Good. No specific inspector observations about staff interactions, use of preferred names, pace of care, or responses to distress are included in the published report. There are no resident or relative quotes recorded in the available findings. This means the Good rating reflects the inspectors' overall judgement at the time, but there is no specific evidence in the public record to illustrate what caring practice actually looks like at Glynn Court.
  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good
  The responsive domain was rated Good, covering activities, individuality, and responsiveness to needs including end-of-life care. No specific activity programme detail, examples of one-to-one engagement, or end-of-life planning arrangements are described in the published findings. The home's listed specialisms suggest it accepts people with a range of complex needs, which implies some degree of individual tailoring, but no evidence of this is recorded in the available report.
  Verified by inspector

• Is the home well-led?

  Good
  The well-led domain was rated Good. The home is operated by Oakray Care (Glynn Court) Ltd, with Mrs Julie Ann Bishop named as registered manager and Mr Sandeep Gaur as nominated individual. No specific observations about management visibility, staff culture, governance systems, or how the home handles complaints and incidents are included in the published findings. The July 2023 monitoring review noted no evidence requiring a reassessment, suggesting no significant concerns had emerged in the five years following the inspection.
  Verified by inspector

Source: CQC inspection report →

Section 03

What the evidence base says

The team at Glynn Court supports people with dementia, mental health conditions, physical disabilities and sensory impairments. They care for adults across different age groups, welcoming both those under and over 65. For those living with dementia, the home provides specialized support as part of their wider care approach. Staff work to maintain dignity and respect while helping residents navigate the challenges that dementia can bring. All areas worth probing directly during a visit.