Winterfell Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds41
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Mental health conditions, Physical disabilities
- Last inspected2022-10-25
- Visit Website
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families describe finding calm, attentive staff who make time to discuss their loved one's care. The management team maintains an open-door approach, ensuring relatives feel heard and supported throughout their journey.
Based on 6 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness70
- Activities & engagement65
- Food quality65
- Healthcare70
- Management & leadership72
- Resident happiness68
What inspectors found
Inspected 2022-10-25 · Report published 2022-10-25 · Inspected 4 times in the last three years
Is this home safe?
{"found":"The August 2025 assessment rated this domain Good, an improvement from a period when the home held a Requires Improvement overall rating. The published report does not include specific detail about what inspectors observed in relation to safety, such as medicines management, falls prevention, or infection control practices. No staffing numbers or night-time cover arrangements are described. The registered manager and nominated individual are named, indicating a formal governance structure exists.","quotes":[],"family_meaning":"A Good rating for safety matters, but the absence of specific inspection detail means you cannot yet know whether the improvement is deep-rooted or recent. Good Practice research consistently identifies night staffing as the point where safety is most likely to slip, particularly in homes caring for people with dementia. Our family review data shows that 14% of positive reviews explicitly mention staff attentiveness as a reason for trust. Ask about night-time cover before you visit, because the published findings do not answer this question for you.","evidence_base":"The IFF Research and Leeds Beckett rapid evidence review (2026) found that agency staff reliance and thin night staffing are the two most consistent predictors of safety incidents in care homes. Neither is addressed in the available inspection text for this home.","watch_out":"Ask to see the actual staffing rota for the past two weeks, not the planned template. Count how many permanent staff versus agency workers appear on night shifts, and ask what the minimum staffing number is for the dementia unit after 9pm."}
Is the care effective?
{"found":"The August 2025 assessment rated this domain Good. The home is registered to care for people with dementia, mental health conditions, and physical disabilities, indicating it accepts residents with complex and varying needs. No specific detail about training levels, care plan content, GP access arrangements, or how food quality and dietary needs are managed was recorded in the available published findings.","quotes":[],"family_meaning":"Effectiveness in a home caring for people with dementia means staff understand the condition well enough to recognise when your parent's behaviour is communicating an unmet need. Food quality is one of the clearest everyday markers of genuine care: it features in 20.9% of positive family reviews in our data, and the Good Practice evidence base highlights it as a reliable signal of how well a home understands the people living there. Because the inspection text gives no detail here, you will need to ask specific questions directly.","evidence_base":"The IFF Research and Leeds Beckett review found that care plans function as living documents in high-quality homes, updated after any significant change in health and reviewed with families at least every three months. Ask how this home meets that standard.","watch_out":"Ask the manager how often care plans are formally reviewed, and whether you as a family member would be invited to contribute. Then ask to see the menu for the past week and whether a dietitian has been involved in planning meals for residents with specific conditions."}
Is this home caring?
{"found":"The August 2025 assessment rated this domain Good. No specific inspector observations about staff interactions, use of preferred names, pace of care, or response to distress were recorded in the available published findings. There are no resident or relative quotes in the published text. The domain rating alone indicates inspectors were satisfied with what they observed, but the detail behind that judgement is not publicly available.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned in 57.3% of positive reviews, and compassionate treatment is cited in 55.2%. These are not abstract values: they show up in specific, observable moments. Does a staff member know your parent's preferred name without checking a file? Do they crouch to eye level rather than talk from above? Do they move without visible hurry? A Good rating for caring is encouraging, but none of this can be confirmed from the published text alone. You need to see it for yourself.","evidence_base":"The IFF Research and Leeds Beckett review found that non-verbal communication, tone, posture, and pace, is as important as verbal interaction for people with advanced dementia, and that person-led care requires staff to know each individual's history and preferences, not just their clinical needs.","watch_out":"On your visit, notice whether a staff member addresses your parent (or the person you are visiting with) by their preferred name without being prompted, and observe whether any resident is left waiting or appears to be hurrying through personal care or a mealtime."}
Is the home responsive?
{"found":"The August 2025 assessment rated this domain Good. The home is registered for a wide range of needs including dementia and mental health conditions, which requires responsive, individualised care. No specific detail about the activities programme, individual engagement for people who cannot join groups, end-of-life planning, or how complaints are handled was recorded in the available published findings.","quotes":[],"family_meaning":"Responsiveness is what separates a home that manages your parent from one that genuinely supports them to have a life. Our family review data shows that activities and engagement feature in 21.4% of positive reviews, and resident happiness, which depends heavily on meaningful occupation, is cited in 27.1%. Good Practice research highlights that group activities alone are not sufficient for people with advanced dementia, who need one-to-one engagement tailored to their individual history. None of this is confirmed or denied in the published text, so it must be explored directly.","evidence_base":"The IFF Research and Leeds Beckett review found that Montessori-based approaches and familiar household tasks, folding laundry, tending plants, or sorting objects, deliver measurably better wellbeing outcomes for people with dementia than structured group activities alone.","watch_out":"Ask the activities coordinator to describe what they do specifically for a resident who cannot join a group session, whether because of physical frailty or advanced dementia. Ask to see the activity schedule from last week and check whether one-to-one time is listed alongside group sessions."}
Is the home well-led?
{"found":"The August 2025 assessment rated this domain Good, representing an improvement from the previous overall Requires Improvement rating. Miss Beata Smith is the named registered manager and Mr Raza Khan is the nominated individual. No specific detail about management visibility, staff culture, learning from incidents, or how the home communicates with families was recorded in the available published findings.","quotes":[],"family_meaning":"Leadership stability is one of the strongest predictors of sustained quality in a care home. The fact that the home recovered to Good across all domains suggests the current management team addressed real problems, which is genuinely positive. Our family review data shows that visible, approachable management features in 23.4% of what drives satisfaction. However, the depth and durability of this improvement cannot be assessed from the published text alone. A key question is how long the current registered manager has been in post and what specifically changed after the Requires Improvement rating.","evidence_base":"The IFF Research and Leeds Beckett review found that leadership stability and staff empowerment, specifically whether frontline carers feel able to raise concerns without fear, are the two factors most predictive of a home's quality trajectory over time.","watch_out":"Ask Miss Beata Smith directly how long she has been registered manager at this home, what the main changes were that led to the improvement from Requires Improvement, and how staff can raise concerns if they are worried about a resident's care."}
Source: CQC inspection report →
What the evidence base says
Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home provides specialist support for dementia, mental health conditions, and physical disabilities, welcoming adults both under and over 65.. Gaps or open questions remain on For those living with dementia, the team brings professional expertise to daily care routines. Staff understand the importance of maintaining dignity and security while adapting their approach to each resident's changing needs. — areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
The home's most recent assessment (August 2025) rated all five domains Good, which is a positive turnaround from the previous Requires Improvement rating, but the published report contains very limited specific detail, so scores reflect confirmed improvement without the depth of evidence needed to rate higher.
Homes in East Midlands typically score 68–82.The three-lens summary
What families tell us
Families describe finding calm, attentive staff who make time to discuss their loved one's care. The management team maintains an open-door approach, ensuring relatives feel heard and supported throughout their journey.
What inspectors have recorded
The care team demonstrates consistent professionalism in their approach to resident wellbeing. Staff remain accessible for family discussions, while management practices focus on maintaining a secure, well-organised environment where residents receive respectful support through all stages of care.
How it sits against good practice
Sometimes the right care home is the one where professionalism and compassion work hand in hand.
Worth a visit
Winterfell Care Home, at 23-29 Herbert Road, Nottingham, was rated Good across all five inspection domains at its most recent assessment in August 2025, with the report published in September 2025. This is a meaningful improvement from an earlier Requires Improvement rating, and the recovery across every domain, Safe, Effective, Caring, Responsive, and Well-led, suggests the registered manager and nominated individual have addressed the issues that triggered the lower rating. The main limitation for families making a decision now is that the published report contains very little specific detail about what inspectors actually observed. There are no recorded quotes from residents or relatives, no staffing numbers, no description of activities or food, and no observations about how staff interact with people day to day. The Good rating is real, but you cannot rely on the published text alone to know whether this home is the right fit for your parent. Before visiting, prepare a list of specific questions: ask to see last week's actual staffing rota (not a template), ask what dementia training staff have completed in the past 12 months, and observe on your visit whether staff use your parent's preferred name, move without rushing, and respond when someone is distressed.
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In Their Own Words
How Winterfell Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where professional care meets genuine compassion in Nottingham
Residential home in Nottingham: True Peace of Mind
When families need skilled support for complex care needs, Winterfell Care Home in Nottingham provides a secure, well-maintained environment where dignity guides every interaction. The team here understands that good care extends beyond daily routines to those moments when families need reassurance most.
Who they care for
The home provides specialist support for dementia, mental health conditions, and physical disabilities, welcoming adults both under and over 65.
For those living with dementia, the team brings professional expertise to daily care routines. Staff understand the importance of maintaining dignity and security while adapting their approach to each resident's changing needs.
Management & ethos
The care team demonstrates consistent professionalism in their approach to resident wellbeing. Staff remain accessible for family discussions, while management practices focus on maintaining a secure, well-organised environment where residents receive respectful support through all stages of care.
“Sometimes the right care home is the one where professionalism and compassion work hand in hand.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
