Dalesview Partnership
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds10
- SpecialismsDementia, Learning disabilities, Physical disabilities, Sensory impairment
- Last inspected2020-04-09
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The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families describe staff as genuinely approachable and easy to talk to. There's a real focus on putting residents at the centre of every decision, with staff taking time to understand individual preferences and needs.
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness68
- Activities & engagement60
- Food quality60
- Healthcare65
- Management & leadership72
- Resident happiness68
What inspectors found
Inspected 2020-04-09
Is this home safe?
Is the care effective?
Effective was rated Good at the February 2020 inspection. This domain covers whether staff have the right training and knowledge, whether care plans are detailed and regularly reviewed, whether residents receive appropriate healthcare including GP access, and whether nutrition and hydration needs are met. Willowdale lists dementia, learning disabilities, physical disabilities, and sensory impairment as specialisms, which implies inspectors expected and found relevant staff competencies. No specific training records, care plan examples, or mealtime observations are reproduced in the published summary.Is this home caring?
Caring was rated Good at the February 2020 inspection. This domain covers whether staff treat residents with kindness, compassion, and respect, whether privacy and dignity are upheld, and whether residents are supported to maintain as much independence as possible. A Good rating in this domain is particularly significant for a home supporting people with dementia and physical disabilities, where the risk of care becoming task-focused rather than person-centred is real. No direct observations of staff interactions, resident quotes about how they feel treated, or specific examples of dignity in practice are included in the published findings.Is the home responsive?
Responsive was rated Good at the February 2020 inspection. This domain assesses whether the home tailors its care to individual needs and preferences, whether activities are varied and meaningful, and whether end-of-life care planning is in place. For a home with dementia as a specialism and only ten beds, a responsive approach should mean that staff know each resident's personal history and adapt activities accordingly, rather than relying on a standard group programme. No specific activities, individual engagement approaches, or end-of-life care examples are described in the published findings.Is the home well-led?
Well-led was rated Good at the February 2020 inspection. A named registered manager, Mrs Hayley Elizabeth Stringfellow, and a nominated individual, Mrs Ellen Patricia Costigan, were identified at the time of registration, indicating a defined leadership structure. In a small ten-bed home, the visibility and consistency of management has a direct effect on care quality, since there are fewer layers between leadership decisions and what happens in a resident's room. The published findings do not include detail about management style, staff culture, how the home handles complaints, or how it has changed since 2020.
Source: CQC inspection report →
What the evidence base says
The home specialises in supporting people with sensory impairments, learning disabilities and physical disabilities alongside their dementia care. This breadth of expertise means they're equipped to handle complex needs. For residents living with dementia, the team draws on their wider experience supporting people with different disabilities. This multi-specialist approach helps them adapt care as needs change over time. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Willowdale was rated Good across all five inspection domains, which is a positive foundation, but the published inspection text contains very little specific detail about what life is actually like for your parent day to day. Scores reflect the Good ratings without the direct observations, quotes, or named examples that would push them higher.
Homes in North West typically score 68–82.The three-lens summary
What families tell us
Families describe staff as genuinely approachable and easy to talk to. There's a real focus on putting residents at the centre of every decision, with staff taking time to understand individual preferences and needs.
What inspectors have recorded
The team here seems particularly good at working with families to find the right approach for each resident. Staff are consistently described as friendly and willing to engage, creating an atmosphere where families feel heard and involved.
How it sits against good practice
While some experiences have raised concerns, many families find the person-centred approach here makes a real difference to their loved ones.
Worth a visit
Willowdale, on Back Lane in Chorley, was rated Good across all five inspection domains at its last inspection in February 2020. The home is small, with ten beds, and supports people with dementia, learning disabilities, physical disabilities, and sensory impairment. A named registered manager was in post, and the rating has remained stable with no evidence found at a subsequent review in July 2023 that a reassessment was needed. The main limitation for families is that the published inspection report contains very little specific detail about day-to-day life in the home. No direct observations, resident quotes, or named examples appear in the published summary, which makes it hard to go beyond the headline Good rating. The inspection also took place in early 2020, which means the findings are now several years old. On a visit, focus on what you can see and hear for yourself: how staff speak to residents in corridors, whether your parent would be known by their preferred name from day one, and what the home actually does for someone who cannot join group activities.
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In Their Own Words
How Dalesview Partnership describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Specialist support where individual needs genuinely come first
Willowdale – Expert Care in Chorley
Finding the right specialist care feels overwhelming, but Willowdale in Chorley offers experienced support for people with sensory impairments, learning disabilities, physical disabilities and dementia. What stands out here is how staff really listen — they work closely with families to understand exactly what each person needs.
Who they care for
The home specialises in supporting people with sensory impairments, learning disabilities and physical disabilities alongside their dementia care. This breadth of expertise means they're equipped to handle complex needs.
For residents living with dementia, the team draws on their wider experience supporting people with different disabilities. This multi-specialist approach helps them adapt care as needs change over time.
“While some experiences have raised concerns, many families find the person-centred approach here makes a real difference to their loved ones.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Willowdale was rated Good across all five inspection domains, which is a positive foundation, but the published inspection text contains very little specific detail about what life is actually like for your parent day to day. Scores reflect the Good ratings without the direct observations, quotes, or named examples that would push them higher.
Homes in North West typically score 68–82.The three-lens summary
What families tell us
Families describe staff as genuinely approachable and easy to talk to. There's a real focus on putting residents at the centre of every decision, with staff taking time to understand individual preferences and needs.
What inspectors have recorded
The team here seems particularly good at working with families to find the right approach for each resident. Staff are consistently described as friendly and willing to engage, creating an atmosphere where families feel heard and involved.
How it sits against good practice
While some experiences have raised concerns, many families find the person-centred approach here makes a real difference to their loved ones.
Worth a visit
Willowdale, on Back Lane in Chorley, was rated Good across all five inspection domains at its last inspection in February 2020. The home is small, with ten beds, and supports people with dementia, learning disabilities, physical disabilities, and sensory impairment. A named registered manager was in post, and the rating has remained stable with no evidence found at a subsequent review in July 2023 that a reassessment was needed. The main limitation for families is that the published inspection report contains very little specific detail about day-to-day life in the home. No direct observations, resident quotes, or named examples appear in the published summary, which makes it hard to go beyond the headline Good rating. The inspection also took place in early 2020, which means the findings are now several years old. On a visit, focus on what you can see and hear for yourself: how staff speak to residents in corridors, whether your parent would be known by their preferred name from day one, and what the home actually does for someone who cannot join group activities.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Dalesview Partnership measures up against the other homes you’re considering. Free account.
In Their Own Words
How Dalesview Partnership describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Specialist support where individual needs genuinely come first
Willowdale – Expert Care in Chorley
Finding the right specialist care feels overwhelming, but Willowdale in Chorley offers experienced support for people with sensory impairments, learning disabilities, physical disabilities and dementia. What stands out here is how staff really listen — they work closely with families to understand exactly what each person needs.
Who they care for
The home specialises in supporting people with sensory impairments, learning disabilities and physical disabilities alongside their dementia care. This breadth of expertise means they're equipped to handle complex needs.
For residents living with dementia, the team draws on their wider experience supporting people with different disabilities. This multi-specialist approach helps them adapt care as needs change over time.
Management & ethos
The team here seems particularly good at working with families to find the right approach for each resident. Staff are consistently described as friendly and willing to engage, creating an atmosphere where families feel heard and involved.
“While some experiences have raised concerns, many families find the person-centred approach here makes a real difference to their loved ones.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
