The Terrace Care Home – Care UK

What families say

Families describe a warm reception that sets the tone for the care ahead. The manager takes time to meet new families personally, answering questions and helping everyone feel at ease. There's even a resident dog who helps create that relaxed, homely atmosphere from day one.

Based on 11 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness72
• Activities & engagement65
• Food quality65
• Healthcare68
• Management & leadership74
• Resident happiness70

What inspectors found

Inspected 2018-10-27 · Report published 2018-10-27 · Inspected 2 times in the last three years

• Is this home safe?

  Good

  {"found":"The Safe domain was rated Good at the March 2021 inspection. This means inspectors were satisfied that risks were identified and managed, medicines were handled appropriately, and staffing was sufficient at the time of the visit. No specific incidents, concerns, or observations are recorded in the available text. The home cares for people with a range of complex needs, including dementia and mental health conditions, which places particular demands on safe practice.","quotes":[],"family_meaning":"A Good safety rating is a baseline you would expect any home to meet, but it does not tell you everything you need to know. Our review data shows that families flag staff attentiveness as a key concern, and the Good Practice evidence base consistently highlights night staffing as the point where safety most often slips. Because this inspection was carried out in March 2021, you cannot assume the staffing picture today is identical. The home has 44 beds and supports people with complex needs, so the ratio of staff to residents overnight is a question worth asking directly.","evidence_base":"The IFF Research and Leeds Beckett rapid evidence review found that agency reliance undermines consistency of safe care, and that night staffing ratios are a leading indicator of whether safety standards hold outside of inspection hours.","watch_out":"Ask the manager to show you the actual staffing rota for the last two weeks, not a template. Count how many permanent staff versus agency names appear, particularly on night shifts, and ask what the minimum staffing level is for 44 residents overnight."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"The Effective domain was rated Good at the March 2021 inspection. This covers care planning, staff training, access to healthcare, nutrition, and how well the home works with other professionals. Dementia is listed as one of the home's specialisms, which means inspectors would have considered whether training and care approaches are suited to the needs of people living with dementia. No specific examples of care plan content, training records, or GP involvement are included in the published text.","quotes":[],"family_meaning":"Effective care means more than ticking boxes. Our review data shows that healthcare access (20.2% weight in family satisfaction) and food quality (20.9%) are both significant predictors of how families feel about a home. The Good Practice evidence base emphasises that care plans should be living documents, updated when your parent's condition changes, not filed away after admission. Because no specific detail is available here, you will need to ask directly how recently care plans are reviewed, and whether families are invited to contribute.","evidence_base":"The Good Practice evidence review found that regular, structured GP involvement and dementia-specific staff training are among the strongest predictors of effective care outcomes for people with dementia living in residential settings.","watch_out":"Ask to see a blank version of the care plan template the home uses, and ask how often it is reviewed. Then ask whether families are invited to care review meetings and how much notice they are given."}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"The Caring domain was rated Good at the March 2021 inspection. This domain covers staff warmth, dignity, respect, and how well staff support independence. A Good rating means inspectors were satisfied with what they observed during the visit. No direct observations, resident quotes, or family testimony are included in the available text, so it is not possible to describe specific examples of how staff interacted with the people living there.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned in 57.3% of positive reviews across more than 5,400 UK care homes. Compassion and dignity account for a further 55.2%. These are not abstract concepts: they show up in observable moments, such as whether a staff member knocks before entering a room, uses your parent's preferred name, or sits down to talk rather than rushing through tasks. The inspection confirms these standards were met in 2021, but the only way to assess them now is to visit and watch how staff interact with the people who live there.","evidence_base":"The Good Practice evidence review found that non-verbal communication is as important as verbal communication for people living with dementia, and that staff who know a person's individual history provide measurably better emotional care.","watch_out":"On your visit, watch a corridor interaction between a staff member and a resident. Does the staff member stop, make eye contact, and use the person's name? Or do they walk past? This takes 30 seconds to observe and tells you more than any policy document."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good

  {"found":"The Responsive domain was rated Good at the March 2021 inspection. This domain covers activities, engagement, how well the home responds to individual preferences, and end-of-life care. The home supports people with a wide range of needs, including dementia, learning disabilities, and mental health conditions, which requires a varied and individually tailored approach to activities and daily life. No specific programmes, examples of individual engagement, or end-of-life planning arrangements are described in the available text.","quotes":[],"family_meaning":"Resident happiness accounts for 27.1% of family satisfaction in our review data, and activities engagement accounts for a further 21.4%. The Good Practice evidence base is clear that group activities alone are not enough, particularly for people with advanced dementia who may not be able to join in. Individual, one-to-one engagement, including familiar household tasks or simple sensory activities, is what makes the difference between a person who is settled and a person who is bored and distressed. Because no specific activity information is available from this inspection, ask the home directly what happens on a quiet Tuesday afternoon for someone who cannot engage with a group.","evidence_base":"The Good Practice evidence review found that Montessori-based and occupation-focused individual activities, including everyday tasks like folding, sorting, and simple cooking, significantly reduce distress and improve wellbeing for people with dementia compared with group entertainment alone.","watch_out":"Ask to see the activity programme for the current week, and then ask what one-to-one activity a person with moderate dementia would receive on a day when group activities are not running. If the answer is vague, probe further."}

  Verified by inspector

• Is the home well-led?

  Good

  {"found":"The Well-led domain was rated Good at the March 2021 inspection. A registered manager, Mrs Amanda Jane Moore, and a nominated individual, Ms Rachel Louise Harvey, are named in the report, confirming a clear leadership structure was in place. Care UK Community Partnerships Ltd is the registered provider. No specific examples of leadership culture, staff feedback mechanisms, governance processes, or how the home handles concerns are included in the published text.","quotes":[],"family_meaning":"Our review data shows that visible, accessible management accounts for 23.4% of family satisfaction, and communication with families accounts for a further 11.5%. The Good Practice evidence base identifies leadership stability as one of the strongest predictors of quality over time. The key question here is whether the named manager from 2021 is still in post, because leadership changes significantly affect the quality of care a home delivers. The home is part of a larger provider group, Care UK, which can mean strong governance systems but also means the culture depends heavily on who is running the individual home day to day.","evidence_base":"The Good Practice evidence review found that leadership stability, combined with a culture where staff feel able to raise concerns without fear, is one of the most reliable predictors of sustained care quality between inspections.","watch_out":"Ask how long the current registered manager has been in post. If the manager has changed since 2021, ask what else has changed and how the handover was managed. A manager who has been in place for less than six months warrants closer scrutiny of recent staffing and incident patterns."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The Terrace supports adults of all ages with complex needs including dementia, learning disabilities, mental health conditions, and physical disabilities. This breadth of expertise means they're equipped to handle changing needs as residents' conditions evolve.. Gaps or open questions remain on For residents living with dementia, the team focuses on maintaining connections with what matters most. Activities are tailored around individual interests and family bonds, helping residents feel secure even as their condition progresses. — areas worth probing directly during a visit.