Richmond Care Home

What families say

Families describe care workers who really get to know each resident as an individual. Whether someone's staying for respite care or making this their permanent home, staff take time to understand what matters to each person. The team builds those genuine connections that make all the difference when you're adjusting to care.

Based on 5 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness72
• Activities & engagement65
• Food quality65
• Healthcare70
• Management & leadership75
• Resident happiness70

What inspectors found

Inspected 2018-09-12 · Report published 2018-09-12 · Inspected 3 times in the last three years

• Is this home safe?

  Not yet rated

  {"found":"The inspection rated this domain Good at the October 2025 assessment, representing an improvement from the previous Requires Improvement. The published summary does not include specific observations about staffing numbers, falls management, medicines handling, or infection control. The home is registered as a nursing home, meaning qualified nurses must be available, but no detail about night cover or agency use is recorded in the available text.","quotes":[],"family_meaning":"A Good rating for safety is reassuring, especially given the previous Requires Improvement. However, Good Practice research consistently shows that safety gaps in care homes tend to appear at night, when staffing ratios are lower and agency cover is more common. Our review data shows that families mention staff attentiveness in around 14% of positive reviews, which tells you it matters enormously. Because the published report lacks specific detail, you cannot rely on the rating alone: ask directly about night staffing on the dementia unit and how the home records and acts on falls.","evidence_base":"The IFF Research and Leeds Beckett University rapid evidence review found that night staffing is where safety most commonly slips in care homes, and that reliance on agency staff undermines the consistency that people with dementia particularly need.","watch_out":"Ask the manager to show you the actual staffing rota for the last two weeks, not a template. Count how many permanent staff versus agency names appear on night shifts, and ask what the minimum nurse-to-resident ratio is overnight across all 50 beds."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Not yet rated

  {"found":"The Effective domain was rated Good at the October 2025 inspection. The home is registered to provide nursing care and to treat disease, disorder, and injury, which requires qualified clinical staff. The published text does not record specific findings about care plan quality, dementia training content, GP access arrangements, or how food preferences and dietary needs are managed. The improvement from Requires Improvement suggests previous concerns in this area have been addressed.","quotes":[],"family_meaning":"For your parent, effectiveness means staff who know them well enough to notice a small change in health before it becomes a crisis, and care plans that are genuinely updated rather than filed away. Food quality is a practical marker of this: our review data shows food quality features in around 20.9% of positive reviews, and Good Practice research flags it as a signal of how much genuine attention goes into daily care. The absence of specific detail in the published report means you need to ask directly about care plan review cycles and whether families are invited to contribute.","evidence_base":"The Good Practice evidence base identifies care plans as living documents that should be reviewed regularly with family input. Dementia-specific training content (not just awareness-level) is a key differentiator in homes that manage behavioural and psychological symptoms well.","watch_out":"Ask to see a blank or anonymised care plan template and ask the manager how often care plans are formally reviewed. Then ask: are families invited to those reviews, and how would the home contact you if your parent's health changed overnight?"}

  Verified by inspector

• Is this home caring?

  Not yet rated

  {"found":"The Caring domain was rated Good at the October 2025 inspection. The published summary does not include direct observations of staff interactions, descriptions of how residents are addressed, or testimony from residents or relatives about warmth and dignity. No specific examples of person-centred care or dignity-preserving practice are recorded in the available text. The Good rating implies these standards were observed but the detail has not been published.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned in 57.3% of positive reviews, and compassion and dignity feature in 55.2%. These are not soft measures: they directly affect how settled and secure your parent will feel, particularly if they have dementia and find it hard to express distress in words. Good Practice research highlights that non-verbal communication, the pace at which a carer moves, whether they make eye contact, whether they sit down to speak rather than standing over someone, matters as much as what is said. Because the published report gives no specifics, observe these things yourself on a visit.","evidence_base":"The Good Practice evidence review confirms that person-led care requires staff to know the individual, including preferred names, life history, and what causes comfort or anxiety. This knowledge cannot be assumed from a Good rating alone.","watch_out":"When you visit, watch what happens in a corridor or communal space when a member of staff passes a resident. Do they stop, make eye contact, and use the resident's name? Or do they walk past without acknowledgement? This is one of the most reliable signals of the real care culture."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Not yet rated

  {"found":"The Responsive domain was rated Good at the October 2025 inspection, an improvement from the previous rating. The published text does not describe the activity programme, individual engagement for people who cannot join groups, end-of-life care planning, or how the home responds to complaints and changing needs. The home cares for people with dementia and mental health conditions, which requires tailored and flexible responses to individual needs.","quotes":[],"family_meaning":"For your parent, responsiveness means the home adjusts to them rather than expecting them to fit a routine. Our review data shows resident happiness is a theme in 27.1% of positive reviews and activities in 21.4%, reflecting how much day-to-day engagement affects quality of life. Good Practice research is clear that group activities alone are not sufficient for people with advanced dementia: one-to-one, meaningful interaction, including everyday tasks like folding, gardening, or listening to familiar music, is what makes the difference. The published report gives no evidence either way on this, so you need to ask.","evidence_base":"The Good Practice evidence review found that Montessori-based and activity-based approaches tailored to the individual, including familiar household tasks, significantly reduce agitation and improve wellbeing in people with dementia compared with group-only or passive activity programmes.","watch_out":"Ask the activities coordinator to describe what a typical Tuesday looks like for a resident with moderate dementia who finds large groups overwhelming. If the answer is only group activities or television, that is a gap worth pressing on."}

  Verified by inspector

• Is the home well-led?

  Not yet rated

  {"found":"The Well-led domain was rated Good at the October 2025 inspection, which is an improvement from a previous Requires Improvement. The home has multiple registered managers named: Ms Jane Beck, Mr Dean Jenkinson, and a nominated individual, Ms Victoria Craddock. The published text does not describe management visibility, staff culture, how the home handles concerns raised by staff or families, or governance arrangements in specific terms. The improvement in rating suggests earlier leadership concerns have been resolved.","quotes":[],"family_meaning":"Leadership stability is one of the strongest predictors of sustained quality in care homes, according to the Good Practice evidence base. A previous Requires Improvement rating followed by a Good across all five domains is a positive trajectory, but it is worth understanding whether the same management team delivered the improvement or whether there has been recent turnover. Our review data shows management and leadership features in 23.4% of positive review themes, and communication with families in 11.5%. Multiple registered managers can indicate shared responsibility, but it can also mean accountability is less clear. Ask who is in the building day to day.","evidence_base":"The Good Practice evidence review identifies leadership stability and a culture where staff feel able to speak up as the strongest structural predictors of consistent care quality over time. Homes that improved and then declined often showed management instability during the decline period.","watch_out":"Ask the manager how long they have personally been in post and whether the same management team led the improvement from Requires Improvement to Good. Then ask: if you had a concern about your parent's care at 9pm on a Friday, who would you call and what would happen next?"}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The Richmond welcomes adults under 65 as well as older residents, offering specialist support for dementia and mental health conditions.. Gaps or open questions remain on For residents living with dementia, the team provides attentive, relationship-focused care that adapts as needs change over time. — areas worth probing directly during a visit.