Manor House Nursing Home

What families say

People talk about staff responding promptly when families need help and showing real kindness toward residents. New residents seem to settle well, with families noting the warm welcome they receive. The care extends to family members too, particularly those without wider support networks.

Based on 18 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness70
• Activities & engagement65
• Food quality65
• Healthcare70
• Management & leadership72
• Resident happiness70

What inspectors found

Inspected 2022-12-10 · Report published 2022-12-10 · Inspected 6 times in the last three years

• Is this home safe?

  Not yet rated

  {"found":"The home received a Good rating for Safe at its April 2024 inspection. No specific detail about staffing ratios, medicines management, falls recording, or infection control is available in the published report text. The improvement from a previous Requires Improvement rating suggests that earlier safety concerns were resolved before this inspection. With 125 beds and a wide range of complex needs including dementia, the safety systems in place carry particular importance.","quotes":[],"family_meaning":"Safety is the foundation of everything else, and a Good rating here is encouraging after a period of Requires Improvement. However, the inspection findings available give no specific detail about how many staff are on duty overnight, how medicines are managed, or how the home learns when something goes wrong. Our review data shows that night staffing is consistently where safety slips in larger homes; with 125 beds, this is particularly worth probing. Ask specifically about the nurse-to-resident ratio on night shifts and how the home covers unexpected staff absences.","evidence_base":"The Good Practice evidence base (IFF Research and Leeds Beckett University, 2026) identifies night staffing levels and consistency of permanent staff as the two strongest predictors of safety in nursing homes for people with dementia. Agency reliance at night is a specific risk factor.","watch_out":"Ask the manager to show you the actual staffing rota for the last two weeks, not the planned template. Count how many permanent staff versus agency workers covered night shifts, and ask what the minimum nurse-to-resident ratio is overnight across the full 125-bed home."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Not yet rated

  {"found":"The home received a Good rating for Effective at its April 2024 inspection. The home is registered for a wide range of complex needs including dementia, mental health conditions, physical disabilities, and rehabilitation following illness or injury. No specific detail about care plan quality, dementia training content, GP access, or food quality is available in the published report text. The breadth of specialisms means the effectiveness of care for your parent will depend heavily on which unit and specialism applies to their needs.","quotes":[],"family_meaning":"A Good rating for Effective means inspectors were satisfied that the home knew what it was doing across care planning, training, and health monitoring. However, with no specific observations or examples in the available report, it is not possible to say whether care plans are detailed and person-centred or whether dementia training goes beyond the basics. Our review data shows that food quality (cited in 20.9% of positive family reviews) and genuine dementia training (12.7% of reviews) are two areas families notice most in day-to-day life. These are worth exploring directly on your visit.","evidence_base":"The Good Practice evidence base highlights that care plans function best as living documents, updated after every significant change and co-produced with families. Homes where families are actively included in care plan reviews consistently score higher on family satisfaction measures.","watch_out":"Ask to see an example of how a care plan is structured (with personal details removed), and ask how often it is formally reviewed. Specifically ask whether families are invited to care plan meetings and how the home records changes in your parent's preferences or health."}

  Verified by inspector

• Is this home caring?

  Not yet rated

  {"found":"The home received a Good rating for Caring at its April 2024 inspection. No specific inspector observations, resident testimony, or family quotes are available in the published report text to illustrate what caring looks like day to day at this home. The Good rating indicates inspectors were satisfied, but without detail it is not possible to describe specific practices around dignity, preferred names, or responses to distress.","quotes":[],"family_meaning":"Staff warmth is the single most important factor in family satisfaction, cited in 57.3% of positive reviews in our data, and compassion and dignity account for 55.2%. A Good rating for Caring is a positive signal, but it is the one domain where you should form your own view on a visit rather than relying solely on inspection findings. Watch whether staff use your parent's preferred name without being reminded, whether they move at an unhurried pace during personal care, and how they respond if someone becomes upset. These are the specific behaviours that Good Practice research identifies as the clearest indicators of genuine person-centred care.","evidence_base":"The Good Practice evidence base confirms that non-verbal communication matters as much as verbal interaction for people with dementia. Staff who crouch to eye level, make calm eye contact, and use a gentle tone produce measurably lower levels of distress, even when verbal communication is limited.","watch_out":"On your visit, note whether staff address your parent (or other residents you observe) by name without being prompted. Ask the manager what name your parent would be called and how that preference is recorded and shared with all staff, including agency workers."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Not yet rated

  {"found":"The home received a Good rating for Responsive at its April 2024 inspection. The home's registration covers a wide range of needs, suggesting some capacity for tailoring care to individuals. No specific detail about the activity programme, one-to-one engagement, complaints handling, or end-of-life planning is available in the published report text.","quotes":[],"family_meaning":"Responsiveness covers whether your parent will have a life at this home, not just a bed. Our review data shows that resident happiness and engagement account for 27.1% of positive family reviews, and meaningful activities for 21.4%. A Good rating is reassuring, but with 125 beds and a wide mix of needs including dementia and mental health conditions, it is important to understand how the home tailors its offer to individuals rather than providing one-size group activities. People with advanced dementia in particular benefit most from one-to-one engagement, and this is rarely covered explicitly in inspection reports.","evidence_base":"The Good Practice evidence base identifies individualised, one-to-one activity as significantly more effective for people with moderate to advanced dementia than group-only programmes. Montessori-based approaches and everyday household tasks that connect to a person's life history produce the strongest outcomes for wellbeing.","watch_out":"Ask the activities coordinator to show you the schedule for the last four weeks and point out what happens on a Tuesday afternoon for someone who cannot join a group session. Ask how many dedicated activity staff are employed and whether they work weekends."}

  Verified by inspector

• Is the home well-led?

  Not yet rated

  {"found":"The home received a Good rating for Well-led at its April 2024 inspection. Mrs Angela Jane Sands is named as the registered manager and Mr Simon Peter Dixey as the nominated individual, indicating named, accountable leadership is in place. The improvement from Requires Improvement to Good across all domains at this inspection suggests the leadership team has driven genuine progress. No specific detail about management culture, staff empowerment, governance systems, or complaint handling is available in the published report text.","quotes":[],"family_meaning":"Leadership stability is one of the strongest predictors of sustained quality in a care home. The fact that this home has moved from Requires Improvement to Good across every single domain at one inspection is a meaningful sign that whoever is in charge has been effective. Our review data shows that management visibility and communication with families account for 23.4% and 11.5% of positive family reviews respectively. On your visit, note whether the manager is present and known by name to the staff you speak with. Ask how long Mrs Sands has been in post, because our Good Practice evidence base shows that manager tenure is closely linked to quality trajectory.","evidence_base":"The Good Practice evidence base (IFF Research and Leeds Beckett University, 2026) identifies leadership stability as the single strongest structural predictor of care quality over time. Homes where the registered manager has been in post for more than two years consistently outperform those with frequent management changes.","watch_out":"Ask Mrs Sands directly how long she has been registered manager at this home, and ask what the biggest change she made after the previous Requires Improvement rating was. The specificity and honesty of the answer will tell you a great deal about the culture she leads."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home cares for adults both under and over 65 with a range of complex needs. They support people living with dementia, mental health conditions, eating disorders and physical disabilities.. Gaps or open questions remain on The home accepts residents with dementia as part of their wider specialist care. Families report staff show genuine care toward residents with complex needs, though some have noted concerns about agency staff training. — areas worth probing directly during a visit.