The Chimneys
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds26
- SpecialismsCaring for adults over 65 yrs, Dementia, Learning disabilities, Physical disabilities, Sensory impairment
- Last inspected2018-02-06
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The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
The settling-in process appears particularly thoughtful here. Relatives talk about structured support that helps new residents find their bearings, whether they're coming from hospital or another care setting. There's a sense that staff genuinely want people to feel at home, not just housed.
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness70
- Activities & engagement65
- Food quality65
- Healthcare68
- Management & leadership72
- Resident happiness70
What inspectors found
Inspected 2018-02-06
Is this home safe?
Is the care effective?
The Effective domain was rated Good at the January 2025 inspection, covering training, care planning, healthcare access and nutritional support. This is a positive finding. The home is registered for dementia care as well as learning disabilities, physical disabilities and sensory impairments, which means staff should be trained across a range of complex needs. No specific training records, care plan examples, GP access arrangements or food quality observations are available in the published text. The breadth of the home's registered specialisms means it is worth probing the depth of dementia-specific practice in particular.Is this home caring?
The Caring domain was rated Good at the January 2025 inspection, covering staff warmth, dignity, respect and support for independence. This is the domain families in our review data weight most heavily — staff warmth alone accounts for 57.3% of positive family sentiment. A Good rating means inspectors observed no significant concerns in how staff treat the people in their care. However, the published report text contains no direct quotes from residents or family members, and no specific inspector observations of staff-resident interactions are available. The absence of this detail makes it impossible to assess the texture of daily care from the report alone.Is the home responsive?
The Responsive domain was rated Good at the January 2025 inspection, covering how well the home meets individual needs, provides meaningful activities and plans for end of life. The home is registered for a wide range of needs including dementia, and a Good rating suggests inspectors found the service was adapting to individual circumstances rather than applying a one-size approach. No details about specific activities, individual engagement, complaints handling or end-of-life planning are available in the published text. For a dementia-specialist home, the breadth and individualisation of activities is particularly important.Is the home well-led?
The Well-led domain was rated Good at the January 2025 inspection, covering leadership quality, governance, accountability and organisational culture. Miss Rita Gaile is named as Registered Manager and Mr Rod Pettifer as Nominated Individual for Crosscrown Limited. A Good Well-led rating suggests inspectors found governance systems were functioning and that the home had a positive organisational culture. No information about manager tenure, staff turnover, quality improvement activity or how the home handles complaints is available in the published text. This is the second inspection recorded for this home, with the previous rating not captured in the available data.
Source: CQC inspection report →
What the evidence base says
The home supports residents with dementia, sensory impairments, physical disabilities and learning disabilities. They focus on caring for adults over 65. As a home that welcomes residents with dementia, The Chimneys appears to create an environment where people with memory challenges can settle and adjust. Their structured approach to helping new residents find their feet could be particularly valuable for those experiencing confusion or anxiety. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
The Chimneys received a Good rating across all five domains at its January 2025 inspection, which is a positive baseline — but the published report text provided contains very limited specific detail, meaning scores reflect confirmed Good ratings rather than rich observational evidence.
Homes in West Midlands typically score 68–82.The three-lens summary
What families tell us
The settling-in process appears particularly thoughtful here. Relatives talk about structured support that helps new residents find their bearings, whether they're coming from hospital or another care setting. There's a sense that staff genuinely want people to feel at home, not just housed.
What inspectors have recorded
Carers seem to strike that crucial balance between being professional and being genuinely caring. Families mention how staff manage practical needs competently while still taking time for the human touches — the conversations and connections that matter so much in residential care.
How it sits against good practice
While every care journey is unique, the consistent thread here seems to be staff who understand that moving into care is a huge life change — and treat it with the respect it deserves.
Worth a visit
The Chimneys Residential Care Home on Bawnmore Road in Rugby was inspected in January 2025 and rated Good across all five domains — Safe, Effective, Caring, Responsive and Well-led — with the report published in May 2025. The home is a small 26-bed service registered for a wide range of needs including dementia, learning disabilities and physical disabilities, and is run by Crosscrown Limited with a named Registered Manager, Miss Rita Gaile. A five-domain Good rating is a genuinely positive outcome and places this home in the majority of well-run services across England. The main limitation of this report is that the published inspection text provided contains very little specific observational detail — no direct quotes from your parent's potential neighbours, no inspector descriptions of staff interactions, no breakdown of activities or food. This means the Good rating is confirmed but the substance behind it is not visible to families reading at home. Before making a decision, visit the home in person and ask specific questions: how many staff are on duty overnight, how often are care plans reviewed, what does a typical Tuesday look like for someone with dementia who cannot join group activities, and how quickly will they contact you if your parent has a fall or a change in health.
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In Their Own Words
How The Chimneys describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where settling in feels supported and residents find their feet
Dedicated residential home Support in Rugby
Moving into residential care can feel overwhelming, but The Chimneys in Rugby seems to understand what new residents need most — time, patience, and genuine warmth. Families describe how their loved ones have been helped to adjust at their own pace, with carers who know when to offer a helping hand and when to simply sit and chat.
Who they care for
The home supports residents with dementia, sensory impairments, physical disabilities and learning disabilities. They focus on caring for adults over 65.
As a home that welcomes residents with dementia, The Chimneys appears to create an environment where people with memory challenges can settle and adjust. Their structured approach to helping new residents find their feet could be particularly valuable for those experiencing confusion or anxiety.
“While every care journey is unique, the consistent thread here seems to be staff who understand that moving into care is a huge life change — and treat it with the respect it deserves.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
The Chimneys received a Good rating across all five domains at its January 2025 inspection, which is a positive baseline — but the published report text provided contains very limited specific detail, meaning scores reflect confirmed Good ratings rather than rich observational evidence.
Homes in West Midlands typically score 68–82.The three-lens summary
What families tell us
The settling-in process appears particularly thoughtful here. Relatives talk about structured support that helps new residents find their bearings, whether they're coming from hospital or another care setting. There's a sense that staff genuinely want people to feel at home, not just housed.
What inspectors have recorded
Carers seem to strike that crucial balance between being professional and being genuinely caring. Families mention how staff manage practical needs competently while still taking time for the human touches — the conversations and connections that matter so much in residential care.
How it sits against good practice
While every care journey is unique, the consistent thread here seems to be staff who understand that moving into care is a huge life change — and treat it with the respect it deserves.
Worth a visit
The Chimneys Residential Care Home on Bawnmore Road in Rugby was inspected in January 2025 and rated Good across all five domains — Safe, Effective, Caring, Responsive and Well-led — with the report published in May 2025. The home is a small 26-bed service registered for a wide range of needs including dementia, learning disabilities and physical disabilities, and is run by Crosscrown Limited with a named Registered Manager, Miss Rita Gaile. A five-domain Good rating is a genuinely positive outcome and places this home in the majority of well-run services across England. The main limitation of this report is that the published inspection text provided contains very little specific observational detail — no direct quotes from your parent's potential neighbours, no inspector descriptions of staff interactions, no breakdown of activities or food. This means the Good rating is confirmed but the substance behind it is not visible to families reading at home. Before making a decision, visit the home in person and ask specific questions: how many staff are on duty overnight, how often are care plans reviewed, what does a typical Tuesday look like for someone with dementia who cannot join group activities, and how quickly will they contact you if your parent has a fall or a change in health.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how The Chimneys measures up against the other homes you’re considering. Free account.
In Their Own Words
How The Chimneys describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where settling in feels supported and residents find their feet
Dedicated residential home Support in Rugby
Moving into residential care can feel overwhelming, but The Chimneys in Rugby seems to understand what new residents need most — time, patience, and genuine warmth. Families describe how their loved ones have been helped to adjust at their own pace, with carers who know when to offer a helping hand and when to simply sit and chat.
Who they care for
The home supports residents with dementia, sensory impairments, physical disabilities and learning disabilities. They focus on caring for adults over 65.
As a home that welcomes residents with dementia, The Chimneys appears to create an environment where people with memory challenges can settle and adjust. Their structured approach to helping new residents find their feet could be particularly valuable for those experiencing confusion or anxiety.
Management & ethos
Carers seem to strike that crucial balance between being professional and being genuinely caring. Families mention how staff manage practical needs competently while still taking time for the human touches — the conversations and connections that matter so much in residential care.
“While every care journey is unique, the consistent thread here seems to be staff who understand that moving into care is a huge life change — and treat it with the respect it deserves.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
