Kenilworth Grange Care Home – Care UK

What families say

Families often mention how approachable and friendly the staff are, creating an atmosphere where residents feel comfortable joining in with activities and social events. The home hosts regular community gatherings that bring energy and connection to daily life. When residents return from hospital appointments, staff are quick to notice what's needed and adjust care routines to help them settle back in.

Based on 44 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness70
• Activities & engagement65
• Food quality65
• Healthcare70
• Management & leadership72
• Resident happiness70

What inspectors found

Inspected 2019-12-24 · Report published 2019-12-24 · Inspected 2 times in the last three years

• Is this home safe?

  Good

  {"found":"The Safe domain was rated Good at the November 2019 inspection. This means inspectors did not identify significant concerns about medicines management, safeguarding, staffing levels, or infection control at that time. The published report does not include specific observations about how safety is managed day to day, such as falls monitoring, night staffing numbers, or agency staff use. A desk-based review in July 2023 found no evidence requiring a change to this rating. The rating is now more than five years old.","quotes":[],"family_meaning":"A Good safety rating is the baseline you need, but it tells you relatively little on its own without the supporting detail. Good Practice research consistently identifies night staffing as the point where safety most commonly slips in care homes, and this report records no information about overnight ratios. Our family review data shows that staff attentiveness is a concern for around 14% of families visiting care homes, and the only way to test this at Kenilworth Grange is to visit at different times of day, including early morning or early evening when staffing pressure is often highest. The five-year gap since inspection means you should ask the home directly whether anything significant has changed.","evidence_base":"The Good Practice rapid evidence review (IFF Research and Leeds Beckett University, March 2026) found that reliance on agency staff is one of the clearest predictors of inconsistent safety outcomes, because agency workers are less familiar with individual residents' needs and behavioural patterns.","watch_out":"Ask the manager to show you the actual staffing rota for the past two weeks, not a template. Count permanent staff names against agency names, particularly on night shifts, and ask what the minimum staffing number is overnight for the 60-bed home."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"The Effective domain was rated Good at the November 2019 inspection. This domain covers care planning, staff training, nutrition, health monitoring, and access to healthcare professionals. The published report does not describe specific examples of care plan quality, dementia training content, or how the home manages GP access and specialist referrals. The home lists dementia as a specialism, which means inspectors would have considered dementia-related practice as part of this assessment. No detail is available about how often care plans are reviewed or whether families are involved.","quotes":[],"family_meaning":"For a home that lists dementia as a specialism, the quality of care planning and staff dementia training matters enormously. The Good Practice evidence base identifies care plans as living documents that should be reviewed at least monthly and updated whenever your parent's condition changes, not left static between annual reviews. Food quality sits within this domain too, and 20.9% of positive family reviews specifically mention food as a reason for recommending a home, yet this report gives no detail about menus, choice, or how dietary needs are managed. The Good rating is a starting point, but you need to ask for specifics.","evidence_base":"The Good Practice rapid evidence review found that regular, structured dementia training that goes beyond basic e-learning, covering non-verbal communication, behaviour as communication, and person-centred approaches, was associated with measurably better outcomes for people living with dementia.","watch_out":"Ask the manager: when did the dementia unit staff last complete face-to-face dementia training (not just an online module), and can you see the training records? Also ask how frequently care plans are reviewed and whether families are invited to those reviews."}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"The Caring domain was rated Good at the November 2019 inspection. This domain covers staff warmth, dignity, respect, and whether people are treated as individuals. The published report contains no specific inspector observations about how staff speak to residents, whether residents are addressed by preferred names, or how staff respond when someone is distressed. No resident or relative quotes are recorded in the available report text. The Good rating indicates inspectors did not find significant failings in this area.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of positive family satisfaction in our review data, mentioned in 57.3% of positive reviews, and compassion and dignity are cited in 55.2%. These are the things that matter most to families, and yet this report gives no observable detail about either. What you are looking for on a visit is whether staff use your parent's preferred name without being prompted, whether they pause and make eye contact when speaking to someone, and whether the atmosphere feels unhurried. These things cannot be confirmed from a rating alone. The absence of quotes or observations in this report means you need to gather your own evidence on a visit.","evidence_base":"The Good Practice rapid evidence review highlights that non-verbal communication, including touch, eye contact, and tone of voice, is as important as spoken words for people living with dementia, and that staff who are trained in these approaches produce measurably lower rates of distress behaviour.","watch_out":"Sit in a communal area for at least 20 minutes without announcing your purpose. Notice whether staff pass through without acknowledging residents, or whether they stop, make eye contact, and use names. This is the most reliable observable indicator of a genuinely caring culture."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good

  {"found":"The Responsive domain was rated Good at the November 2019 inspection. This domain covers activities, individual engagement, whether the home responds to complaints, and end-of-life planning. The published report gives no detail about the activities programme, whether one-to-one engagement is offered to residents who cannot join group activities, or how the home handles complaints. End-of-life care planning is not mentioned. The Good rating indicates inspectors considered the home to be meeting the standard in this area at the time of the assessment.","quotes":[],"family_meaning":"Whether your parent will have a meaningful daily life at Kenilworth Grange is one of the most important questions you face, and this report cannot answer it. Our family review data shows that activities and engagement are cited in 21.4% of positive reviews, and resident happiness accounts for 27.1% of positive sentiment. The Good Practice evidence base is clear that group activities alone are not sufficient for people with moderate to advanced dementia, who need individual, tailored engagement, including familiar household tasks, music from their era, or one-to-one conversation. You will need to ask the home directly about how this works for residents who cannot participate in group sessions.","evidence_base":"The Good Practice rapid evidence review found that Montessori-based and occupation-focused individual activities, rather than group entertainment sessions, produced the strongest reductions in agitation and withdrawal in people living with dementia.","watch_out":"Ask to see last week's actual activity schedule, not a printed programme. Then ask specifically: what happens for a resident with advanced dementia who cannot join a group session? Who provides one-to-one time, how often, and is it recorded in the care plan?"}

  Verified by inspector

• Is the home well-led?

  Good

  {"found":"The Well-led domain was rated Good at the November 2019 inspection. A named registered manager, Mrs Nobathakathi Letta Motelle, and a nominated individual, Ms Rachel Louise Harvey, are both formally on record. The home is operated by Care UK Community Partnerships Ltd, a large national provider. The published report gives no detail about manager visibility, staff culture, how concerns are raised and acted on, or whether there is a track record of learning from incidents. The desk-based review in July 2023 confirmed no deterioration in the rating.","quotes":[],"family_meaning":"Good leadership is one of the strongest predictors of sustained care quality. Management stability is cited positively in 23.4% of family reviews, and Good Practice research consistently shows that leadership continuity predicts the quality trajectory of a home over time. The key question here is whether the named registered manager from 2019 is still in post, because a change in manager since the last full inspection would significantly affect how much weight you can give this rating. Care UK is a large provider, which means central governance structures are likely to be in place, but the quality of day-to-day leadership depends on the individual at the home. Communication with families is mentioned positively in 11.5% of reviews, and you should test this directly.","evidence_base":"The Good Practice rapid evidence review found that care homes where staff felt able to raise concerns without fear, and where managers were visibly present on the floor rather than office-based, consistently scored higher on both safety and caring outcomes.","watch_out":"Ask the manager directly: how long have you been in post at this home? Then ask: if my parent's condition changes overnight, how and when would I be contacted? The answer to the second question tells you a great deal about how the home values family involvement."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home cares for both younger and older adults with a range of needs including dementia, learning disabilities, mental health conditions, and physical disabilities. This diverse expertise means staff work with residents across different life stages and care requirements.. Gaps or open questions remain on With dementia listed as one of their specialisms, the home accepts residents living with various forms of memory loss. Given the mixed feedback about care approaches, it's worth discussing their specific dementia care methods and daily routines during your visit. — areas worth probing directly during a visit.