Dementia Care Home

Ashlands Mews

Ratcliffe Road, Leicester, Leicestershire, LE2 3TE

Residential homes

At a Glance

The information you need to decide whether this home warrants a closer look.

DCC Family Score
72/ 100
Weighted from family reviews
Dementia SpecialismConfirmed

Residential homes

Families Rate The Staff72 / 100

Staff warmth score

“Well Looked After”70%

of reviewers answered yes

Good to know

  • Registered beds37
  • SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Mental health conditions, Physical disabilities, Sensory impairment
  • Last inspected2022-07-20

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The Evidence

What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.

Section 01

What families say

The eight family priority themes

  • Staff warmth72
  • Compassion & dignity72
  • Cleanliness70
  • Activities & engagement65
  • Food quality65
  • Healthcare70
  • Management & leadership72
  • Resident happiness70
Section 02

What inspectors found

Inspected 2022-07-20

  • Is this home safe?

    Not yet rated
    The August 2024 assessment rated Safe as Good, indicating inspectors were satisfied with safety arrangements at the time of the visit. The home had previously held a Requires Improvement rating overall, so this Good rating for Safe represents a positive change. No specific detail about staffing ratios, medicines management, falls recording, or infection control practices is available in the published summary. The home is registered for 37 residents across a mix of needs including dementia and physical disabilities.
    Verified by inspector
  • Is the care effective?

    Not yet rated
    Effective was rated Good at the August 2024 assessment. This domain covers training, care planning, healthcare access, nutrition, and how well the home translates knowledge into practice. No specific findings are available in the published summary about dementia training content, care plan review frequency, GP access arrangements, or food quality observations. The home lists dementia as a specialism, which means inspectors would have expected to see dementia-specific practice reflected in the Effective domain.
    Verified by inspector
  • Is this home caring?

    Not yet rated
    Caring was rated Good at the August 2024 assessment, covering staff warmth, dignity, respect, and support for independence. No specific inspector observations about how staff interact with residents, whether preferred names are used, or how distress is managed are available in the published summary. The previous Requires Improvement overall rating means that the current Good for Caring represents progress, and that is worth noting.
    Verified by inspectorResident testimony recorded
  • Is the home responsive?

    Not yet rated
    Responsive was rated Good at the August 2024 assessment. This domain covers activities, individual engagement, how the home responds to changing needs, and end-of-life care planning. No specific detail about the activities programme, one-to-one engagement for residents with advanced dementia, or end-of-life planning practices is available in the published summary. The home serves a mixed population including people with dementia, mental health conditions, and physical disabilities, which means responsive practice needs to be genuinely individualised rather than one-size-fits-all.
    Verified by inspector
  • Is the home well-led?

    Not yet rated
    Well-led was rated Good at the August 2024 assessment. The registered manager is named as Mrs Lisa Ann Hall, and Mrs Diane Smith is the nominated individual. No detail is available about management visibility, staff culture, governance processes, or how the home handles complaints and incidents. The previous Requires Improvement rating means that leadership has overseen a turnaround, which is a positive signal about management capacity.
    Verified by inspector
  • Source: CQC inspection report →

    Section 03

    What the evidence base says

    The team supports residents with dementia, mental health conditions, and physical disabilities. They also care for people with sensory impairments, providing adapted support for those with hearing or vision loss. Dementia care is one of several specialisms at the home. The team has experience supporting residents at different stages of their dementia journey. All areas worth probing directly during a visit.

The DCC Verdict

Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.

72/ 100

DCC Family Score

The most recent assessment (August 2024) rated Stoneygate Ashlands Good across all five domains, which is a positive turnaround from the earlier Requires Improvement rating. However, the full inspection report text was not available, so individual theme scores reflect that positive overall direction without the specific observations, quotes, or detail needed to push scores higher.

Homes in East Midlands typically score 68–82.
DCC Recommendation

Worth a visit

Stoneygate Ashlands, on Ratcliffe Road in Leicester, was assessed in August 2024 and received a Good rating across all five inspection domains: Safe, Effective, Caring, Responsive, and Well-led. This is a meaningful improvement from its previous Requires Improvement rating, and the turnaround matters because a home moving in a positive direction is a better sign than one that has simply held a steady score. The home is registered for 37 residents and lists dementia, mental health conditions, physical disabilities, and sensory impairment among its specialisms. The main limitation of this report is that the full inspection text was not available, only the domain ratings and registration details. That means the scores above reflect the direction of the assessment rather than specific observations, quotes, or examples. Before visiting, prepare questions around night staffing numbers, agency staff usage, how families are kept informed, and what one-to-one activity is provided for residents who cannot join group sessions. On your visit, watch how staff speak to residents in corridors and communal areas, whether the pace feels unhurried, and whether the environment has clear signage and familiar cues for people living with dementia.

The three questions to ask when you visit

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In Their Own Words

How Ashlands Mews describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.

What Ashlands Mews says about itself

Specialist support across multiple care needs in Leicester

Compassionate Care in Leicester at Stoneygate Ashlands

Stoneygate Ashlands in Leicester provides residential care for people with a wide range of support needs. The home welcomes both younger and older adults, offering specialist care across several areas. Located in the East Midlands, the home accepts residents with varying care requirements.

Care & specialisms

Who they care for

    The team supports residents with dementia, mental health conditions, and physical disabilities. They also care for people with sensory impairments, providing adapted support for those with hearing or vision loss.

    How they describe their dementia care

    Dementia care is one of several specialisms at the home. The team has experience supporting residents at different stages of their dementia journey.

    “To learn more about the specialist services available, you're welcome to arrange a visit to see the home for yourself.”

    DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.

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