Clarendon Mews
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds47
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia
- Last inspected2021-08-21
- Activities programmeThe home underwent recent renovations that families appreciate — everything feels fresh, clean, and well-maintained. Regular activities keep the calendar full, from seasonal celebrations to everyday social events that bring genuine smiles to residents' faces.
- Visit Website
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families talk about walking in to find their relatives engaged in Easter egg hunts or Mother's Day celebrations, surrounded by staff who know their preferences and routines. The atmosphere strikes visitors as both respectful and relaxed, with residents appearing notably happier and more settled than during those difficult early days.
Based on 47 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10
The eight family priority themes
- Staff warmth55
- Compassion & dignity60
- Cleanliness60
- Activities & engagement50
- Food quality50
- Healthcare60
- Management & leadership45
- Resident happiness55
What inspectors found
Inspected 2021-08-21 · Report published 2021-08-21 · Inspected 2 times in the last three years
Is this home safe?
{"found":"The Safe domain was rated Good at the July 2021 inspection. This represents a significant improvement from the previous Inadequate rating. The published report does not provide specific detail about what inspectors observed in relation to staffing levels, medicines management, falls prevention, or infection control. No specific safety concerns are recorded in the available findings. The monitoring review in July 2023 found no new evidence requiring a reassessment.","quotes":[],"family_meaning":"A Good rating for safety after an Inadequate rating is meaningful progress, but the lack of specific detail in the published findings means you cannot verify exactly what changed. Good Practice research identifies night staffing as the point where safety most commonly slips in care homes, and agency staff reliance can undermine the consistency your parent needs. Our family review data shows that 14% of positive reviews specifically mention staff attentiveness as a safety signal. You will need to ask directly about staffing numbers, particularly overnight, and about how the home manages medicines and responds to falls.","evidence_base":"The Good Practice evidence base (IFF Research and Leeds Beckett, 2026) found that safety incidents are most likely to occur during night shifts and that homes with high agency staff use show less consistent incident reporting and follow-up.","watch_out":"Ask the manager to show you the actual staffing rota for a recent week, including nights. Count how many names are permanent staff versus agency, and ask what the minimum staffing level is after 10pm for 47 residents."}
Is the care effective?
{"found":"The Effective domain was rated Good at the July 2021 inspection. No specific findings are recorded in the available published text about care plan quality, dementia training, GP access, food provision, or health monitoring. The improvement from Inadequate to Good suggests that concerns in this area from the previous inspection were addressed. The monitoring review in July 2023 did not trigger a reassessment.","quotes":[],"family_meaning":"Effectiveness in a dementia care setting means inspectors were satisfied that staff understand how to care for your parent and that care plans, health monitoring, and food provision meet an acceptable standard. However, because the published findings contain no specific observations or examples, it is not possible to tell you what good practice looks like at this particular home. Our family review data shows that food quality appears in 20.9% of positive reviews, and Good Practice research identifies care plans as living documents that should be reviewed with families regularly. Both of these are areas to probe directly.","evidence_base":"The Good Practice evidence base found that dementia training quality varies considerably between homes, and that care plans updated without family involvement are less likely to reflect the person's actual preferences and history.","watch_out":"Ask to see a sample of how care plans are structured (with personal details removed) and ask when your parent's plan would typically be reviewed. Ask specifically whether family members are invited to contribute to reviews."}
Is this home caring?
{"found":"The Caring domain was rated Good at the July 2021 inspection. The published report does not record specific inspector observations about staff interactions, use of preferred names, responses to distress, or the pace of care. No quotes from residents or relatives are included in the available findings. The improvement from Inadequate to Good in this domain suggests that concerns about dignity or respect from the previous inspection were resolved.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, appearing in 57.3% of positive reviews, and compassion and dignity appear in 55.2%. These are the things families notice first and remember longest. A Good rating here is a positive signal, but without specific inspector observations it is impossible to tell you whether staff use your parent's preferred name, whether they move without hurrying residents, or how they respond when someone becomes distressed. These are things you need to observe for yourself on a visit. Arrive unannounced if you can, or visit at a mealtime when you can see staff interactions in a natural setting.","evidence_base":"The Good Practice evidence base found that non-verbal communication, tone of voice, physical proximity, and pace of movement, matters as much as spoken words for people living with dementia, particularly those with limited verbal communication.","watch_out":"When you visit, watch how staff greet your parent and other residents in corridors and communal areas. Do they make eye contact, use names, and stop rather than pass? This is more revealing than anything a manager will tell you in a meeting."}
Is the home responsive?
{"found":"The Responsive domain was rated Good at the July 2021 inspection. The published findings do not include specific detail about the activities programme, one-to-one engagement, individual care preferences, or end-of-life planning. No examples of tailored activities or individual responses to residents' histories or preferences are recorded in the available text. The improvement from Inadequate to Good suggests that concerns about responsiveness from the previous inspection were addressed.","quotes":[],"family_meaning":"A Good rating for responsiveness means inspectors were satisfied that the home makes reasonable efforts to treat your parent as an individual and provide a life beyond basic care. Our review data shows that 27.1% of positive reviews specifically mention resident happiness and engagement. Good Practice research is clear that group activities alone are not enough, particularly for people with advanced dementia who may not be able to join a group session. One-to-one engagement, including everyday household tasks and familiar routines, is what makes the real difference. Because the published findings give no detail here, you need to ask specifically about what would happen on a typical day for your parent.","evidence_base":"The Good Practice evidence base found that Montessori-based approaches and familiar everyday tasks, such as folding laundry or preparing simple food, provide meaningful engagement for people who can no longer participate in structured group activities.","watch_out":"Ask the activities coordinator (or the manager, if there is no dedicated coordinator) what would happen for your parent on a day when they did not want to join a group activity. Ask for a specific example of one-to-one engagement that happened in the last week."}
Is the home well-led?
{"found":"The Well-led domain was rated Requires Improvement at the July 2021 inspection, and this rating has not changed. The published report does not detail the specific governance failures or leadership concerns that led to this rating. The home has two registered managers listed, Mrs Tara Ann Louise Tyers and Miss Amanda Umukoro, alongside a nominated individual. The monitoring review in July 2023 found no evidence requiring a full reassessment, but the Requires Improvement rating remains in place.","quotes":[],"family_meaning":"A Requires Improvement rating for leadership is the most important concern at this home, and it is the one thing you should probe hardest before making a decision. Good Practice research identifies leadership stability as one of the strongest predictors of whether a care home's quality holds or slips back. Our family review data shows that 23.4% of positive reviews mention management quality, and 11.5% mention communication with families. Having two registered managers listed may reflect a transition or a shared arrangement, but it is worth asking directly who is responsible day to day, how long they have been in post, and what specific changes were made after the previous Inadequate rating. The improvement from Inadequate to Good across four domains is genuinely encouraging, but the leadership concern means you should not assume the progress is yet fully embedded.","evidence_base":"The Good Practice evidence base found that leadership stability is one of the strongest predictors of sustained quality in care homes, and that homes which improved from poor ratings were most at risk of deterioration when managers changed shortly after improvement.","watch_out":"Ask which of the two registered managers is in the building on a typical weekday, how long they have been in post, and what specific governance changes were made since the previous Inadequate rating. If neither manager can give you a clear, specific answer about what changed, treat that as a warning sign."}
Source: CQC inspection report →
What the evidence base says
Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on Clarendon Mews provides residential care for adults over 65 and those under 65 who need support, with particular expertise in dementia care.. Gaps or open questions remain on The team understands how to support residents living with dementia, creating routines and environments that help reduce anxiety and confusion. Families report seeing their relatives become calmer and more engaged after settling in. — areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Clarendon Mews has made a real recovery from its previous Inadequate rating, with four of five domains now rated Good. However, the Well-led domain remains Requires Improvement and the inspection report contains very limited detail across all areas, which means many important questions for families simply cannot be answered from the published findings alone.
Homes in East Midlands typically score 68–82.The three-lens summary
What families tell us
Families talk about walking in to find their relatives engaged in Easter egg hunts or Mother's Day celebrations, surrounded by staff who know their preferences and routines. The atmosphere strikes visitors as both respectful and relaxed, with residents appearing notably happier and more settled than during those difficult early days.
What inspectors have recorded
The owners and management team make themselves available to families, responding quickly to questions and accommodating special requests. Staff consistently demonstrate the kind of patient, attentive care that helps residents feel secure, with families noting real improvements in their relatives' wellbeing after moving in.
How it sits against good practice
Sometimes the best recommendation comes from watching your loved one rediscover their smile.
Worth a visit
Clarendon Mews Care Home on Grasmere Street, Leicester, was rated Good overall at its inspection in July 2021, having previously been rated Inadequate. That improvement across four domains, Safe, Effective, Caring, and Responsive, is significant and worth recognising. The Well-led domain, however, remains at Requires Improvement, which means the inspection found that leadership and governance were not yet consistently strong enough to meet the standard. The published inspection report contains very little specific detail about what inspectors actually observed, making it hard to give you a confident picture of day-to-day life for your parent. A further monitoring review took place in July 2023 and found no reason to change the ratings, which is a cautious reassurance. Before you visit, prepare specific questions about management stability, staffing continuity, and what has changed since the Inadequate rating. The Well-led concern is the single most important thing to probe, because leadership quality is one of the strongest predictors of whether a home's improvement holds.
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In Their Own Words
How Clarendon Mews describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where settled smiles replace worried frowns in Leicester
Clarendon Mews Care Home – Expert Care in Leicester
When families visit Clarendon Mews Care Home in Leicester, they often find themselves surprised by the transformation in their loved ones. This East Midlands home has built its reputation on turning anxious transitions into settled contentment. The recently renovated building provides more than just care — it creates an environment where residents genuinely thrive.
Who they care for
Clarendon Mews provides residential care for adults over 65 and those under 65 who need support, with particular expertise in dementia care.
The team understands how to support residents living with dementia, creating routines and environments that help reduce anxiety and confusion. Families report seeing their relatives become calmer and more engaged after settling in.
Management & ethos
The owners and management team make themselves available to families, responding quickly to questions and accommodating special requests. Staff consistently demonstrate the kind of patient, attentive care that helps residents feel secure, with families noting real improvements in their relatives' wellbeing after moving in.
The home & environment
The home underwent recent renovations that families appreciate — everything feels fresh, clean, and well-maintained. Regular activities keep the calendar full, from seasonal celebrations to everyday social events that bring genuine smiles to residents' faces.
“Sometimes the best recommendation comes from watching your loved one rediscover their smile.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
