St Georges Residential Home

What families say

Based on 4 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth82
• Compassion & dignity85
• Cleanliness68
• Activities & engagement68
• Food quality65
• Healthcare68
• Management & leadership68
• Resident happiness72

What inspectors found

Inspected 2023-05-11 · Report published 2023-05-11 · Inspected 4 times in the last three years

• Is this home safe?

  Good

  {"found":"The safe domain was rated Good at the May 2023 inspection. For a 20-bed home, this means inspectors were broadly satisfied that your parent would be protected from avoidable harm, that medicines are managed safely, and that staffing levels are sufficient. Without the full inspection text, it is not possible to confirm specific findings about falls management, infection control practices, or how the home responds to safeguarding concerns. The Good rating implies no significant failings were found, but it does not confirm exceptional practice.","quotes":[],"family_meaning":"A Good safe rating should provide a baseline of reassurance u2014 inspectors found no serious or systemic safety failures. However, 27% of families in DCC review data cite staff attentiveness as a primary concern, and the Good Practice evidence base identifies night-time hours as the period where safety most commonly slips in small residential homes. With just 20 beds, a single night staff absence or heavy reliance on agency workers could meaningfully affect your parent's safety after dark. The decline from Outstanding overall also warrants specific questions about whether the home's safety practices have changed in any way.","evidence_base":"The IFF Research and Leeds Beckett rapid evidence review found that night staffing ratios and agency staff consistency are the two factors most strongly associated with safety incidents in small residential dementia settings u2014 and that these are rarely captured in headline domain ratings alone.","watch_out":"When you visit, ask: 'How many permanent, named staff are on duty overnight, and what is your policy when a night staff member calls in sick u2014 do you use agency cover or ask permanent staff to stay on?' A confident, specific answer is a good sign; hesitation or vagueness is worth probing further."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"The effective domain was rated Good at the May 2023 inspection. This covers whether staff have the skills and training to meet your parent's needs, whether care plans are detailed and regularly reviewed, and whether healthcare u2014 including GP access and medication management u2014 is well coordinated. Without the full inspection text, it is not possible to confirm the content or frequency of dementia-specific training, how often care plans are updated, or how the home manages changes in health needs. A Good rating means inspectors found this to be broadly satisfactory.","quotes":[],"family_meaning":"For a home specialising in dementia care, the effective domain matters enormously. DCC family review data shows that 12.7% of families specifically mention dementia-specific care as a driver of their positive experience u2014 meaning general good practice is not enough; staff need to understand the condition in depth. The Good Practice evidence base is clear that care plans should function as living documents, updated after every significant change, and that families should be actively involved in reviewing them. Ask to see a sample care plan structure and find out when your parent's plan would typically be reviewed after admission.","evidence_base":"The Leeds Beckett rapid evidence review found that dementia training which goes beyond basic awareness u2014 covering communication, behaviour as communication, and person-centred approaches u2014 is strongly associated with better resident outcomes and fewer distressing episodes.","watch_out":"Ask the manager: 'What dementia training have all your staff u2014 including night staff, kitchen staff, and domestic staff u2014 completed in the last 12 months, and how do you check that training is actually changing how staff work on the floor?' A good answer will describe specific training content and supervision, not just hours completed."}

  Verified by inspector

• Is this home caring?

  Outstanding

  {"found":"The caring domain was rated Outstanding u2014 the highest possible rating u2014 at the May 2023 inspection. This is the strongest signal this inspection provides. Outstanding caring requires inspectors to find specific, repeated, and exceptional evidence that staff treat residents with genuine warmth, uphold dignity consistently, and support independence meaningfully. For a dementia-specialist home, this is the domain that matters most to most families. While the full inspection text is not available to provide direct quotes or observations, the rating itself carries significant weight.","quotes":[],"family_meaning":"Outstanding caring is the single most reassuring finding in this inspection for any family choosing a dementia care home. DCC family review data shows that staff warmth (57.3%) and compassion and dignity (55.2%) are by far the two most important themes families mention when they feel a home is truly excellent u2014 and an Outstanding caring rating directly corresponds to these themes. The Good Practice evidence base emphasises that for people living with dementia, non-verbal communication u2014 eye contact, tone of voice, touch, pace u2014 is as important as words. A home that earns Outstanding in caring has typically demonstrated this in concrete, observable ways. When you visit, trust your instincts: do staff make eye contact with your parent, use their preferred name, and sit down to talk at their level?","evidence_base":"The IFF Research rapid evidence review found that person-centred caring practices u2014 including using preferred names, knowing individual life histories, and responding to distress without restraint u2014 are the most consistently cited factors in family satisfaction, and the most difficult to sustain without strong leadership and low staff turnover.","watch_out":"During your visit, watch how a member of staff greets your parent or another resident in a corridor or communal space u2014 do they stop, make eye contact, use the person's name, and speak unhurriedly? This unscripted moment tells you more than any formal tour."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good

  {"found":"The responsive domain was rated Good at the May 2023 inspection. This covers whether the home tailors its activities and daily life to individual preferences, whether people living with dementia have meaningful engagement, and whether end-of-life wishes are known and respected. Without the full inspection text, it is not possible to confirm whether activities are genuinely individualised or primarily group-based, whether one-to-one engagement is available for those with more advanced dementia, or how end-of-life planning is approached.","quotes":[],"family_meaning":"A Good responsive rating means inspectors were satisfied that the home makes a reasonable effort to tailor daily life to individual needs u2014 but in DCC family review data, activities and engagement (21.4%) and resident happiness (27.1%) are among the themes most often cited when families feel a home truly enriches their parent's life, not just maintains it. The Good Practice evidence base is clear that for people with dementia, one-to-one activity u2014 including everyday tasks like folding laundry, simple cooking, or looking through photographs u2014 is often more meaningful than organised group sessions. Ask specifically what happens for a resident who cannot or does not want to join a group activity on a given day.","evidence_base":"The Leeds Beckett rapid evidence review found that Montessori-based and activity-in-the-moment approaches u2014 where familiar, purposeful tasks are woven into the day rather than scheduled as discrete sessions u2014 significantly reduce agitation and improve wellbeing in people living with dementia, and are associated with higher family satisfaction scores.","watch_out":"Ask: 'If my parent has a bad day and doesn't want to join the group activity, what would a member of staff do with them for the next hour?' A thoughtful, specific answer u2014 rather than 'we'd let them rest' u2014 suggests genuine individual responsiveness."}

  Verified by inspector

• Is the home well-led?

  Good

  {"found":"The well-led domain was rated Good at the May 2023 inspection. This means inspectors were satisfied that the home has effective leadership, a positive staff culture, and governance systems that identify and address problems. Importantly, this home has declined from a previous Outstanding overall rating, which suggests that something u2014 whether leadership changes, staffing pressures, or governance systems u2014 shifted between inspections. Without the full text, the specific reasons for the decline cannot be confirmed. A Good well-led rating is not a cause for concern, but the trend is worth discussing directly with the manager.","quotes":[],"family_meaning":"DCC family review data shows that 11.5% of families specifically cite good communication with management as a driver of confidence in a home u2014 not just receiving updates, but feeling that the manager knows their parent by name and takes concerns seriously. The Good Practice evidence base is clear that leadership stability is one of the strongest predictors of sustained quality: homes where the registered manager has been in post for three or more years consistently outperform those with recent leadership changes. The decline from Outstanding means this home has ground to make up u2014 the question is whether current leadership has a clear plan to get back there.","evidence_base":"The IFF Research rapid evidence review found that staff empowerment u2014 specifically, the ability of frontline carers to raise concerns and suggest changes without fear u2014 is a stronger predictor of sustained quality than any individual governance policy or audit system.","watch_out":"Ask the manager directly: 'How long have you been in post, and can you tell me one specific thing that has improved in this home in the last 12 months as a result of something a member of your care staff suggested?' A manager who answers this easily and specifically is a good sign; a manager who struggles to answer is worth noting."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The team at St Georges focuses on dementia care and supporting people over 65. They understand that each person's needs are unique, whether someone is living with dementia or simply needs extra support as they get older.. Gaps or open questions remain on For families navigating dementia, St Georges provides specialised care in a residential setting. The team works to create an environment where people with dementia can feel secure and supported. — areas worth probing directly during a visit.