Springfield House
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds24
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Mental health conditions, Physical disabilities
- Last inspected2019-02-14
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Based on 8 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness70
- Activities & engagement60
- Food quality60
- Healthcare65
- Management & leadership72
- Resident happiness68
What inspectors found
Inspected 2019-02-14 · Report published 2019-02-14 · Inspected 3 times in the last three years
Is this home safe?
{"found":"The Safe domain was rated Good at the December 2020 inspection. The published report does not include specific detail about how safety is managed, staffing ratios, medicines handling, or incident learning. A July 2023 monitoring review found no evidence to require reassessment of this rating. The previous Requires Improvement rating means the home has had to address safety concerns in the past.","quotes":[],"family_meaning":"A Good safety rating is reassuring, but the inspection report gives you very little to examine in detail. Good Practice research consistently identifies night staffing as the point where safety most often slips in smaller care homes, and this 24-bed home's overnight arrangements are not described in the published findings. The home's improvement from Requires Improvement means there was a period when safety was a concern, so it is reasonable to ask the manager exactly what changed and how they now check that improvements have stuck. Cleanliness, which 24.3% of positive family reviews mention directly, is also something you will need to assess yourself on a visit.","evidence_base":"The Good Practice evidence base (IFF Research and Leeds Beckett University, 2026) identifies learning from incidents as one of the strongest markers of a safe culture. Homes that formally review falls and near-misses and change practice as a result perform measurably better on safety outcomes than those that treat incidents as isolated events.","watch_out":"Ask the manager to show you the actual staffing rota for last week, not a template. Count permanent versus agency names on night shifts, and ask how many incidents or falls were recorded in the past three months and what the home changed in response."}
Is the care effective?
{"found":"The Effective domain was rated Good at the December 2020 inspection. The published report does not describe training provision, care plan quality, GP access arrangements, or how the home meets the specific needs of people with dementia, mental health conditions, or physical disabilities. A July 2023 review did not trigger reassessment of this rating.","quotes":[],"family_meaning":"Effectiveness in a home that cares for people with dementia means more than ticking compliance boxes. Good Practice research is clear that care plans need to be living documents, updated with family involvement and reviewed regularly, not written once and filed. Food quality is another marker that 20.9% of family reviewers mention in positive terms, and it is one of the easiest things to check on a visit. The inspection findings here are too thin to tell you how well the home does any of this, so your visit and direct questions to the manager will carry a lot of weight.","evidence_base":"The Good Practice evidence base highlights that dementia-specific training content, not just generic care training, is associated with better outcomes for people with dementia. Ask not just whether staff are trained, but what that training covers and who delivers it.","watch_out":"Ask to see a sample care plan (anonymised if necessary) and ask when it was last updated and whether the resident's family was involved in that review. Also ask what dementia-specific training staff have completed in the past 12 months."}
Is this home caring?
{"found":"The Caring domain was rated Good at the December 2020 inspection. The published report does not include inspector observations of staff interactions, quotes from residents or relatives, or descriptions of how dignity and privacy are maintained in practice. No detail is available about how staff respond to distress or communicate with people who have limited verbal ability.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned by name in 57.3% of positive reviews, and compassion and dignity feature in 55.2%. These are things you can only assess in person. Watch whether staff knock before entering rooms, whether they use your parent's preferred name, and whether interactions feel unhurried. Good Practice research is clear that non-verbal communication matters as much as spoken words for people with dementia, so observe how staff engage with residents who cannot easily communicate verbally.","evidence_base":"The Good Practice evidence base identifies person-led care, knowing the individual's history, preferences, and communication style, as a prerequisite for genuine dignity. Homes where staff can talk fluently about individual residents, not just their care needs but their personalities and preferences, tend to score significantly higher on family satisfaction.","watch_out":"During your visit, ask a member of staff to tell you something about one of the residents that is not a medical fact: a hobby they used to have, something that makes them laugh, a food they dislike. The answer will tell you a great deal about how well staff know the people in their care."}
Is the home responsive?
{"found":"The Responsive domain was rated Good at the December 2020 inspection. The published report does not describe the activities programme, how the home tailors daily life to individual preferences, or how it supports people who are unable to participate in group activities. End-of-life care arrangements and complaint handling are also not detailed in the available findings.","quotes":[],"family_meaning":"Responsiveness is what determines whether your parent will have a life at this home or simply be cared for. Activities and engagement are cited in 21.4% of positive family reviews, and resident happiness in 27.1%. Good Practice research is particularly clear that group-only activity programmes are not enough for people with advanced dementia, who often need one-to-one engagement built into the daily routine. The inspection tells us the rating is Good but gives you nothing to assess how that plays out day to day.","evidence_base":"The Good Practice evidence base (IFF Research and Leeds Beckett University, 2026) identifies Montessori-based approaches and everyday household tasks, such as folding, gardening, and simple cooking, as effective for maintaining engagement and a sense of purpose for people with dementia, including those who cannot join structured group activities.","watch_out":"Ask to see the activity records for the past two weeks, not the planned timetable. Check whether any one-to-one sessions are recorded and ask how staff engage a resident who stays in their room or declines group activities."}
Is the home well-led?
{"found":"The Well-led domain was rated Good at the December 2020 inspection, completing an improvement across all domains from the previous Requires Improvement rating. The published report does not describe the registered manager's tenure, governance arrangements, staff culture, or how the home involves families in its oversight. A July 2023 monitoring review did not prompt reassessment.","quotes":[],"family_meaning":"Good Practice research is consistent that leadership stability is one of the strongest predictors of care quality over time. A home that has improved from Requires Improvement can mean a manager who identified problems and fixed them, or it can mean a home that performed well for an inspection without embedding lasting change. Communication with families, cited in 11.5% of positive reviews, is also something you need to probe directly. Ask how long the current manager has been in post and how they would contact you if something changed for your parent.","evidence_base":"The Good Practice evidence base identifies staff empowerment, specifically whether frontline carers feel able to raise concerns without fear, as a key marker of a well-led home. Homes where staff feel psychologically safe to speak up tend to catch and correct problems before they escalate.","watch_out":"Ask the manager directly: how long have you been in post here, and what was the main change you made after the Requires Improvement rating? Also ask how many members of the permanent care team have been at the home for more than two years, as staff continuity is one of the clearest signs of stable leadership."}
Source: CQC inspection report →
What the evidence base says
Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home cares for adults of all ages, including those under 65, and has experience supporting people with dementia, mental health conditions and physical disabilities.. Gaps or open questions remain on For residents living with dementia, the team takes time to learn about each person's preferences and routines. They work closely with families to maintain familiar patterns where possible. — areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Springfield House holds a Good rating across all five inspection domains, having improved from Requires Improvement, which is encouraging. However, the published inspection report contains very limited specific detail, so scores reflect a confirmed positive direction rather than strong evidential depth.
Homes in North West typically score 68–82.Worth a visit
Springfield House in Oldham holds a Good rating across all five inspection domains, based on an inspection carried out in December 2020 and reviewed in July 2023 with no change to the rating. The improvement from its previous Requires Improvement rating is a meaningful signal, suggesting the home recognised problems and addressed them. With 24 beds and registrations covering dementia, mental health conditions, and physical disabilities, it caters for a range of complex needs. The main limitation here is that the published inspection report contains very little specific detail: no staff observations, no resident or family quotes, no descriptions of the environment or daily life. That makes it genuinely difficult to assess what Good looks like in practice at this home. Before you commit, visit in person, speak to the manager about what changed since the Requires Improvement rating, ask to see staffing rotas from the past fortnight including night shifts, and spend time in a communal area to observe how staff interact with the people who live there.
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In Their Own Words
How Springfield House describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Caring for each person as an individual in Oldham
Springfields – Your Trusted residential home
When you're looking for care that treats your loved one as the unique person they are, finding the right approach matters. Springfields in Oldham provides residential care with a focus on getting to know each resident personally. The team here works with families to understand what makes each person comfortable and content.
Who they care for
The home cares for adults of all ages, including those under 65, and has experience supporting people with dementia, mental health conditions and physical disabilities.
For residents living with dementia, the team takes time to learn about each person's preferences and routines. They work closely with families to maintain familiar patterns where possible.
“Getting a real sense of how Springfields works means seeing it for yourself — you're welcome to arrange a visit when it suits you.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
