Rosslyn Residential Care

What families say

Based on 7 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth55
• Compassion & dignity55
• Cleanliness55
• Activities & engagement50
• Food quality50
• Healthcare50
• Management & leadership60
• Resident happiness55

What inspectors found

Inspected 2019-02-22 · Report published 2019-02-22 · Inspected 1 times in the last three years

• Is this home safe?

  Good

  {"found":"The home was rated Good for Safe at the December 2018 inspection. No specific safety concerns were identified in the published findings. The home cares for people with dementia, mental health conditions, and physical disabilities, all of which require careful attention to risk. No detail on staffing ratios, night cover, falls management, medicines administration, or infection control practice is included in the available text.","quotes":[],"family_meaning":"A Good Safe rating tells you that inspectors did not find unsafe conditions at the time they visited. However, Good Practice research consistently shows that safety risks most often emerge at night, when staffing is at its thinnest, and in homes that rely heavily on agency staff who do not know individual residents. Neither night staffing numbers nor agency use are mentioned in this report, so you cannot draw any conclusions about those risks from what is published. If your parent has dementia, ask the home directly how many permanent staff are on the dementia unit after 8pm, because that single question surfaces more about real-world safety than most compliance statements.","evidence_base":"The IFF Research and Leeds Beckett University rapid evidence review found that night staffing levels and agency staff reliance are among the most reliable predictors of safety incidents in care homes, and that these risks are frequently underreported in headline inspection ratings.","watch_out":"Ask the manager to show you the actual staffing rota from the past two weeks, not a template. Count how many shifts were covered by permanent staff versus agency staff, particularly overnight."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"The home was rated Good for Effective at the December 2018 inspection. The home lists dementia as a specialism, which implies some level of specific training and care planning. No detail is published on the content or frequency of dementia training, how care plans are structured, how often they are reviewed, whether families are involved, or how the home manages nutrition and hydration.","quotes":[],"family_meaning":"Effectiveness in dementia care rests on three things: care plans that genuinely reflect who your parent is as a person, staff who have been trained in dementia-specific communication, and regular healthcare access including GP reviews. The inspection found the home Good in this domain, but without specific evidence you are essentially taking that on trust. In our Good Practice evidence base, care plans are described as living documents that should be updated after every significant change in a resident's condition, with families actively included. Ask to see an example care plan, with personal details removed, to judge for yourself how much individual detail it contains.","evidence_base":"The Good Practice evidence review found that dementia training which includes non-verbal communication, behavioural interpretation, and person-centred history-taking produces measurably better outcomes for residents, and that care plans containing personal life histories reduce incidents of distress.","watch_out":"Ask the manager how often care plans are formally reviewed, and whether families are invited to those reviews. If the answer is once a year or less, or if families are not routinely included, that is worth probing further."}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"The home was rated Good for Caring at the December 2018 inspection. This is the domain most closely linked to staff warmth and dignity, which together account for the two highest-weighted themes in our family review data. No direct observations of staff interactions, resident quotes, relative feedback, or specific examples of dignity practice are included in the published report text.","quotes":[],"family_meaning":"Staff warmth is mentioned in 57.3% of positive family reviews across our dataset of 3,602 reviews, making it the single most important factor for families choosing a care home. Compassion and dignity follow closely at 55.2%. A Good Caring rating is encouraging, but the absence of any specific observations or quotes in this report means you cannot rely on it as a substitute for your own visit. When you visit, watch how staff speak to residents in the corridor, not just in a formal setting. Notice whether they use your parent's preferred name, whether they are moving at the resident's pace, and how they respond if someone appears upset.","evidence_base":"The Good Practice evidence review found that non-verbal communication, including tone, pace, and physical proximity, is as important as verbal interaction for people with dementia, and that staff who adjust their communication style to the individual produce lower levels of distress in residents.","watch_out":"During your visit, stand quietly in a corridor or communal area for five minutes and watch how staff interact with residents who are not directly asking for help. That unscripted behaviour tells you more than any formal introduction."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good

  {"found":"The home was rated Good for Responsive at the December 2018 inspection. The home's specialism list includes dementia, mental health conditions, and physical disabilities, which requires a responsive approach tailored to varied and complex needs. No specific activities, individual engagement examples, end-of-life care arrangements, or details about how the home responds to changing needs are recorded in the published text.","quotes":[],"family_meaning":"Resident happiness features in 27.1% of positive family reviews in our dataset, and meaningful activities appear in 21.4%. The gap between a planned activity programme and what actually happens day to day is one of the most common concerns families raise after a parent moves into a care home. For people with advanced dementia who cannot join group activities, individual one-to-one engagement is essential, and the evidence base is clear that it reduces agitation and improves wellbeing. This report gives no information on whether the home provides that. Ask to see the activities diary from the past month, not just the planned schedule.","evidence_base":"The Good Practice evidence review found that Montessori-based and everyday-task approaches to individual engagement, such as folding, gardening, or simple cooking tasks, produce better wellbeing outcomes for people with dementia than group entertainment sessions alone.","watch_out":"Ask the activities coordinator to show you last month's actual activities record, including any notes on who participated. Ask specifically what happens for a resident who is having a difficult day and cannot join a group session."}

  Verified by inspector

• Is the home well-led?

  Good

  {"found":"The home was rated Good for Well-Led at the December 2018 inspection. The inspection records two named registered managers, Mrs Bhavna Mahesh Jagwani and Mrs Kiran Devang Vaidya, alongside a nominated individual, Mr Suresh Sudera. Having two registered managers in a 30-bed home is an unusual arrangement and may reflect shared or split responsibilities. No information is published on management tenure, staff culture, governance processes, or how the home handles complaints and incidents.","quotes":[],"family_meaning":"Management stability is one of the strongest predictors of care quality over time, according to Good Practice research. A Good Well-Led rating is positive, but the inspection is now over six years old. The named managers may or may not still be in post. Communication with families is mentioned in 11.5% of positive reviews in our dataset, and families consistently describe a responsive, accessible manager as one of their main sources of reassurance. Before you visit, check whether the managers named in this report are still in place, and ask how the home would contact you if your parent had a fall or a sudden change in health.","evidence_base":"The Good Practice evidence review found that leadership stability, including long-tenured managers who are visible on the floor rather than office-based, is among the most reliable predictors of sustained quality in care homes, and that high turnover in management is an early warning sign regardless of current ratings.","watch_out":"Ask the manager how long they have been in post, and whether the same leadership team was in place at the time of the 2018 inspection. If there has been a significant change in management since then, ask what has changed and how quality is being monitored now."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The team at Rosslyn specialises in supporting adults with dementia, mental health conditions and physical disabilities. They care for both younger adults under 65 and older residents, adapting their approach to meet different needs.. Gaps or open questions remain on For residents living with dementia, the home provides structured daily routines and trained staff who understand the condition. The team works to maintain each person's abilities and comfort within a secure environment. — areas worth probing directly during a visit.