Dementia Care Home

Rosclare Residential Home

335 Ewell Road, Surbiton, Surrey, KT6 7BZ

Residential homes

At a Glance

The information you need to decide whether this home warrants a closer look.

DCC Family Score
74/ 100
Weighted from family reviews
Dementia SpecialismConfirmed

Residential homes

Families Rate The Staff72 / 100

Staff warmth score

“Well Looked After”70%

of reviewers answered yes

Good to know

  • Registered beds19
  • SpecialismsCaring for adults over 65 yrs, Dementia, Sensory impairment
  • Last inspected2022-04-14

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The Evidence

What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.

Section 01

What families say

Families describe finding friendly faces and a caring approach here. One family shared how their father felt genuinely content during his time at Rosclare, with staff who were consistently approachable and kind throughout his stay.

The eight family priority themes

  • Staff warmth72
  • Compassion & dignity72
  • Cleanliness72
  • Activities & engagement68
  • Food quality68
  • Healthcare70
  • Management & leadership72
  • Resident happiness70
Section 02

What inspectors found

Inspected 2022-04-14

  • Is this home safe?

    Not yet rated
    The Safe domain was rated Good at the May 2024 inspection. This covers staffing levels, medicines management, infection control, and how the home responds to accidents and incidents. The published summary does not include specific detail on any of these areas. The home previously held a Requires Improvement rating, so inspectors were satisfied that safety had improved sufficiently to reach a Good standard. No specific concerns were recorded in the available text.
    Verified by inspector
  • Is the care effective?

    Not yet rated
    The Effective domain was rated Good at the May 2024 inspection. This domain covers training, care planning, healthcare access, and food. The published summary does not describe specific training content, care plan examples, GP access arrangements, or food provision. Given that dementia is listed as a specialism, the expectation is that staff hold dementia-specific training, but the evidence to confirm this is not available in the published text.
    Verified by inspector
  • Is this home caring?

    Not yet rated
    The Caring domain was rated Good at the May 2024 inspection. This covers staff warmth, dignity, respect, and independence. No specific inspector observations of staff interactions, no resident quotes, and no relative testimony are included in the available published summary. The rating is the primary evidence available.
    Verified by inspectorResident testimony recorded
  • Is the home responsive?

    Not yet rated
    The Responsive domain was rated Good at the May 2024 inspection. This covers activities, individual engagement, and how the home responds to changing needs. No specific activities are described in the available summary, and there is no detail about how the programme is tailored to individuals or what provision exists for residents who cannot join group sessions. The home's specialism in dementia and sensory impairment raises the expectation that individual engagement would be a priority.
    Verified by inspector
  • Is the home well-led?

    Not yet rated
    The Well-led domain was rated Good at the May 2024 inspection. The registered manager and nominated individual are both named in the registration record, which suggests defined leadership accountability. The published summary does not describe management visibility, staff culture, or governance arrangements in any specific detail. The recovery from a previous Requires Improvement rating to Good across all domains implies that leadership-driven improvement has taken place.
    Verified by inspector
  • Source: CQC inspection report →

    Section 03

    What the evidence base says

    Rosclare specialises in caring for people over 65, including those living with dementia or sensory impairments. For residents with dementia, the home provides specialised support within their familiar residential setting. The team has experience helping people navigate the challenges that dementia can bring. All areas worth probing directly during a visit.

The DCC Verdict

Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.

74/ 100

DCC Family Score

The home's most recent assessment in May 2024 rated all five domains as Good, which is a positive recovery from the earlier Requires Improvement rating. However, because the published report contains very limited specific detail, most scores sit in the 68-72 range reflecting positive but unverified general findings rather than strong, observation-backed evidence.

Homes in London typically score 68–82.

The three-lens summary

Lens 01

What families tell us

Families describe finding friendly faces and a caring approach here. One family shared how their father felt genuinely content during his time at Rosclare, with staff who were consistently approachable and kind throughout his stay.

Lens 02

What inspectors have recorded

The team here seems to understand what matters most to families. They've shown they can support residents through different stages of care, including helping people stay comfortable right to the end when that time comes.

Lens 03

How it sits against good practice

Sometimes the right care home is the one where your loved one simply feels at ease.

DCC Recommendation

Worth a visit

Rosclare Residential Home Limited on Ewell Road in Surbiton was assessed in May 2024 and rated Good across all five domains: Safe, Effective, Caring, Responsive, and Well-led. This is a meaningful improvement on a previous Requires Improvement rating, and it covers a small, 19-bed home specialising in dementia, older adults, and sensory impairment. The registered manager and nominated individual are named in the registration record, which suggests continuity of leadership. The main limitation of this report is that the published findings are a brief summary only, without the specific inspector observations, staff interactions, or resident and family quotes that would allow a fuller picture. Every domain score here reflects the Good ratings rather than detailed verified evidence. Before choosing this home for your parent, visit in person and use the specific questions in the checklist below, particularly around night staffing numbers, dementia training content, one-to-one activities for residents who cannot join groups, and how the team communicates with families when something changes.

The three questions to ask when you visit

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In Their Own Words

How Rosclare Residential Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.

What Rosclare Residential Home says about itself

Where kindness meets experience in thoughtful residential care

Rosclare Residential Home Limited – Your Trusted residential home

When families need residential care that feels genuinely welcoming, Rosclare in Surbiton offers something reassuring. This established home has built its reputation on treating residents with real warmth and respect. They understand that moving into care is a big step, and they work hard to make it feel right.

Care & specialisms

Who they care for

    Rosclare specialises in caring for people over 65, including those living with dementia or sensory impairments.

    How they describe their dementia care

    For residents with dementia, the home provides specialised support within their familiar residential setting. The team has experience helping people navigate the challenges that dementia can bring.

    “Sometimes the right care home is the one where your loved one simply feels at ease.”

    DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.

    Free download – Dementia Stage 4

    Not sure if it's dementia or just ageing? Here's the checklist your GP will use.

    Twelve signs to observe. A simple scoring framework. A printable, one-page record you can take to your next GP appointment, so you go in with specifics, not anxiety.

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    Related:

    The 8 Things Real Families Say About Dementia Care Homes

    A Which? Care Homes: Real Family Reviews

    Steps to take to Find a Care Home for Your Mum in the UK

    What Does 'Dementia Specialist' Mean?

    Best UK Website for Comparing Dementia Care Homes

    Dementia care gifts that help

    The Thoughtful Gift That Makes a Difficult Day Easier

    The things that make the greatest difference to someone living with dementia are rarely the most obvious ones. They are the things that ease the day — that give a carer a moment to breathe, or give the person they care for a moment of calm or quiet joy. Every item here was chosen because it works, and because it reduces stress for everyone in the room.

    Comforting Memories

    Britain 1940 to 1970: Memory Lane

    Card Game

    The Card Game That Turns Familiar Phrases Into Open Doors

    Memory Box

    The Box That Holds a Life

    Digital Photoframe

    The Frame That Brings the Family Into the Room

    Digital Calendar

    The Clock That Knows What Day It Is

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