Mount Pleasant Care Home

What families say

Visitors have noticed that residents seem content and well cared for. Staff are described as helpful and engaged with the people they support.

Based on 6 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth55
• Compassion & dignity55
• Cleanliness55
• Activities & engagement50
• Food quality50
• Healthcare55
• Management & leadership60
• Resident happiness55

What inspectors found

Inspected 2019-03-21 · Report published 2019-03-21 · Inspected 3 times in the last three years

• Is this home safe?

  Good

  {"found":"Mount Pleasant Care Home is rated Good for Safety. This domain covers staffing levels, medicines management, infection control, and how risks to residents are identified and managed. The home improved from Requires Improvement to Good, which suggests meaningful progress in this area. No specific inspector observations, staffing numbers, or examples from the published text are available to detail exactly what changed or what safe practice looks like day to day.","quotes":[],"family_meaning":"A Good safety rating is reassuring, but the published findings do not give you the specific detail that matters most for a parent with dementia. Good Practice research consistently identifies night staffing as the point where safety is most at risk in smaller homes, and agency staff use can undermine the consistency that people with dementia rely on. With only 14 beds, this is a very small home, which means staffing ratios at night could be tight. You cannot assess this from the published report alone, so ask directly.","evidence_base":"The Good Practice in Dementia Care evidence base (IFF Research and Leeds Beckett University, 2026) identifies night staffing ratios and agency staff reliance as two of the most significant predictors of safety risk in residential dementia care. Smaller homes are particularly vulnerable to thin overnight cover.","watch_out":"Ask the manager to show you the actual staffing rota from the past two weeks. Count the number of permanent staff versus agency staff on night shifts, and ask what the minimum staffing level is overnight for 14 residents."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"Mount Pleasant Care Home is rated Good for Effective. This domain covers training, care planning, access to healthcare, nutrition, and how well the home meets the assessed needs of each resident. The home lists dementia as a specialism alongside mental health conditions, physical disabilities, and sensory impairment. No specific detail about training content, care plan quality, GP access arrangements, or food provision is recorded in the published inspection text.","quotes":[],"family_meaning":"A Good rating for Effective tells you the home broadly meets the standard for knowing what it is doing. What it does not tell you is whether care plans are genuinely personal documents that capture your parent's history, preferences, and communication style, or whether dementia training goes beyond a basic mandatory module. Our family review data highlights healthcare (20.2% weighting) and food quality (20.9% weighting) as areas families care about deeply. Neither is evidenced in specific detail here, so these are important questions to raise when you visit.","evidence_base":"The IFF Research and Leeds Beckett University evidence review (2026) found that care plans functioning as living documents, updated frequently and co-produced with families, are one of the strongest markers of effective dementia care. A care plan that has not been reviewed in three months is unlikely to reflect your parent's current needs.","watch_out":"Ask to see a sample care plan (anonymised if needed) and ask when it was last reviewed and whether the family was involved. Ask specifically what dementia training staff have completed and how recently."}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"Mount Pleasant Care Home is rated Good for Caring. This domain reflects how inspectors assessed staff warmth, dignity, respect, and independence for residents. A Good rating here means inspectors were satisfied with what they observed and heard. However, the published text contains no specific observations, no quotes from residents or relatives, and no examples of caring interactions recorded during the inspection visit.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned in 57.3% of positive reviews, and compassion and dignity follow closely at 55.2%. These are the things families notice and remember. The inspection found the home to be Good for Caring, but without specific examples you cannot know from the report alone whether staff know your parent's preferred name, whether they move without hurry, or how they respond when someone with dementia is distressed. These things are best assessed in person, during an unannounced or short-notice visit.","evidence_base":"The Good Practice evidence base (2026) highlights that non-verbal communication matters as much as verbal interaction in dementia care. Staff who slow down physically, maintain eye contact, and use a calm tone of voice produce measurable reductions in distress behaviours, regardless of the words used.","watch_out":"During your visit, stand in a corridor or communal area for ten minutes and watch how staff interact with residents in passing. Are interactions unhurried? Do staff stop, make eye contact, and use the resident's preferred name? This tells you more than any policy document."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good

  {"found":"Mount Pleasant Care Home is rated Good for Responsive. This domain covers whether the home meets individual needs, provides meaningful activities, handles complaints appropriately, and plans for end of life. The home supports a range of needs including dementia, mental health conditions, physical disabilities, and sensory impairment across 14 beds. No specific detail about the activity programme, individual engagement, complaint handling, or end-of-life planning is recorded in the published inspection text.","quotes":[],"family_meaning":"Resident happiness, which our review data weights at 27.1%, and activities engagement at 21.4%, are two of the areas families care about most, and they are the hardest to assess from a rating alone. In a small home of 14 residents with a wide mix of needs including dementia and physical disability, the question of how activities are tailored to the individual is especially important. The Good Practice evidence base is clear that group activities alone are not sufficient for people with advanced dementia, who need one-to-one engagement to maintain wellbeing. The published findings do not address this.","evidence_base":"The IFF Research and Leeds Beckett University review (2026) found that Montessori-based and everyday task-based activities, offered individually rather than in groups, show the strongest evidence for reducing distress and maintaining engagement in people with moderate to advanced dementia.","watch_out":"Ask to see the activity schedule from the past two weeks, not a template or future plan. Ask specifically how staff engage residents with advanced dementia who cannot join group sessions, and whether there is a named member of staff responsible for activities."}

  Verified by inspector

• Is the home well-led?

  Good

  {"found":"Mount Pleasant Care Home is rated Good for Well-led, having previously been rated Requires Improvement. This domain covers the quality of leadership, governance, staff culture, and how the home monitors and improves its own performance. The home is operated by Davack Limited with two named nominated individuals. No specific detail about the registered manager's tenure, management visibility, staff culture, or governance systems is available in the published inspection text.","quotes":[],"family_meaning":"An improvement from Requires Improvement to Good for Well-led is meaningful. It suggests the management team identified problems and addressed them. Our family review data gives management and leadership a 23.4% weighting, and the Good Practice evidence base identifies leadership stability as one of the strongest predictors of a home's quality trajectory. What you cannot assess from the published text is whether the leadership is stable now, how long the current manager has been in post, and whether staff feel confident raising concerns. These are questions worth asking directly and with candour.","evidence_base":"The Good Practice evidence base (IFF Research and Leeds Beckett University, 2026) identifies management tenure and staff empowerment as key predictors of sustained quality. Homes where staff feel safe to raise concerns without fear of reprisal consistently outperform those where a top-down culture prevails.","watch_out":"Ask the manager how long they have been in post and what the biggest improvement they made after the previous Requires Improvement rating was. Ask a care worker (separately from the manager) whether they feel comfortable raising a concern about a resident's care."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The team at Mount Pleasant has experience caring for people with sensory impairments and physical disabilities. They also support residents living with dementia and mental health conditions.. Gaps or open questions remain on For residents with dementia, the home provides specialized support tailored to individual needs. Staff work to create a comfortable environment where people with memory challenges can feel secure. — areas worth probing directly during a visit.