Manor View Care Home

What families say

Families describe an atmosphere where staff really engage with residents, not just during care tasks but in those small moments that matter. The home maintains a clean, homely feel rather than feeling institutional, and staff seem to understand the importance of keeping families involved in their loved ones' daily lives.

Based on 6 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness70
• Activities & engagement62
• Food quality60
• Healthcare68
• Management & leadership45
• Resident happiness65

What inspectors found

Inspected 2022-07-01 · Report published 2022-07-01 · Inspected 4 times in the last three years

• Is this home safe?

  Not yet rated

  {"found":"The Safe domain was rated Good at the March 2025 inspection. The home is registered as a nursing home for up to 49 people, covering a wide range of needs including dementia, mental health conditions, and physical disabilities. The published report does not include specific narrative on staffing levels, medicines management, or falls data. No immediate safety concerns were recorded. The improvement from the previous Requires Improvement rating suggests that earlier safety issues have been addressed, though the detail of what changed is not available in the published findings.","quotes":[],"family_meaning":"A Good rating for safety is reassuring, particularly given the home previously required improvement. Good Practice research consistently identifies night staffing as the point where safety most commonly slips in care homes, and our family review data shows that staff attentiveness is mentioned in 14% of positive reviews as a specific concern families watch for. Because the published report does not confirm night staffing ratios or agency usage for this home, these remain the most important questions to ask before you commit. The breadth of specialisms, including dementia and mental health, means your parent's needs are likely within the home's registered scope, but you should ask specifically what training staff have for the condition your parent lives with.","evidence_base":"The IFF Research and Leeds Beckett rapid evidence review found that agency reliance undermines consistency of care and that learning from incidents, such as falls and medication errors, is one of the clearest markers of a safety culture in practice rather than on paper.","watch_out":"Ask the manager to show you last week's actual staffing rota, not the template. Count how many permanent staff versus agency staff names appear on night shifts, and ask what the qualified nurse-to-resident ratio is between 10pm and 6am."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Not yet rated

  {"found":"The Effective domain was rated Good at the March 2025 inspection. The home covers nursing care, dementia, mental health conditions, physical disabilities, and sensory impairment, all of which require specific staff competencies. The published report does not include detail on care plan quality, GP access arrangements, medication management outcomes, or the content of dementia training. No concerns were recorded in this domain. The Good rating suggests inspectors were satisfied with the overall standard of practice, but the absence of narrative means specific strengths cannot be confirmed from the published findings alone.","quotes":[],"family_meaning":"Effective care for someone with dementia means more than following a checklist: it means staff who know your parent as a person, care plans that are reviewed regularly and reflect what has changed, and reliable access to a GP or specialist when health deteriorates. Food quality is often a quiet indicator of how well a home knows its residents, because getting meals right requires understanding individual preferences, textures, and cultural background. Our family review data shows food is mentioned in 20.9% of positive reviews, making it a more reliable signal of day-to-day care quality than many families expect. The inspection does not provide detail on any of these specifics for Manor View, so a mealtime visit and a conversation about care plan review frequency are both essential steps before deciding.","evidence_base":"The Good Practice evidence base identifies care plans as living documents that should be updated after any significant change in a person's condition, not just on a set schedule. Homes where families are actively involved in care plan reviews show better outcomes for wellbeing and for early detection of health changes.","watch_out":"Ask to see a copy of a care plan (with personal details removed) to check whether it records individual preferences, life history, and communication needs, or whether it reads as a generic template. Ask how recently care plans were last reviewed across the home."}

  Verified by inspector

• Is this home caring?

  Not yet rated

  {"found":"The Caring domain was rated Good at the March 2025 inspection. This domain covers how staff treat the people who live at the home: their warmth, their respect for privacy and dignity, and how well they support independence. The published report does not include narrative observations, direct quotes from residents or relatives, or specific examples of caring interactions. The Good rating indicates inspectors were satisfied with the standard observed. No concerns about dignity or respect were recorded.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned by name in 57.3% of positive reviews, and compassion and dignity follow closely at 55.2%. These are not qualities that show up reliably in ratings alone: they are visible in how a staff member speaks to your parent in a corridor, whether they knock before entering a room, and whether they use the name your parent prefers. The inspection gave this domain a Good rating but provided no specific observations or quotes to illustrate what that looks like here day to day. Good Practice research emphasises that non-verbal communication matters as much as verbal for people with advanced dementia, so watch how staff approach and touch residents, not just what they say.","evidence_base":"The IFF Research and Leeds Beckett evidence review found that person-led care requires knowing the individual, including their life history, preferences, and communication style, and that this knowledge is most reliably embedded when the same staff work with the same residents consistently over time.","watch_out":"During your visit, ask a member of staff what your parent's preferred name is and how they like to spend a Tuesday afternoon. If staff cannot answer without checking a file, that tells you something important about how well the home knows the people who live there."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Not yet rated

  {"found":"The Responsive domain was rated Good at the March 2025 inspection. This domain covers how well the home adapts to individual needs, including activities, engagement, and end-of-life care. The home's registered specialisms include dementia, mental health conditions, and sensory impairment, all of which require tailored rather than generic responses. The published report does not include detail on the activity programme, one-to-one engagement, or how the home supports people who cannot participate in group activities. No concerns were recorded in this domain.","quotes":[],"family_meaning":"A Good rating for responsiveness is positive, but resident happiness is one of the harder things to verify from a published rating alone. Our family review data shows it appears in 27.1% of positive reviews, often described in terms of whether a parent seems settled and has things to look forward to. For someone with dementia, activities need to be adapted to their current abilities, not just what they used to enjoy. Good Practice research highlights Montessori-based approaches and everyday household tasks as particularly effective for people who find formal group activities confusing or distressing. Because the published report contains no activity detail for this home, ask to see the actual activity record for the last fortnight, not just the planned schedule.","evidence_base":"The Good Practice evidence base identifies tailored individual activities, including one-to-one engagement for people who cannot join groups, as significantly more effective for wellbeing than group-only programmes, particularly for people in the later stages of dementia.","watch_out":"Ask what would happen on a day when your parent did not want to join a group activity or was having a difficult morning. Who would sit with them, for how long, and what would that look like in practice?"}

  Verified by inspector

• Is the home well-led?

  Not yet rated

  {"found":"The Well-led domain was rated Requires Improvement at the March 2025 inspection. This is the only domain where inspectors found the home falling short of the Good standard. The home is run by Laso Health Care Ltd, with a registered manager and a nominated individual both named on the registration. The published report does not include detail on what specific governance or management concerns were identified. The overall rating remains Good because the other four domains were rated Good, but the leadership finding is significant and has not yet been resolved.","quotes":[],"family_meaning":"Leadership quality is one of the strongest predictors of whether a care home's standards hold up over time or quietly slip. Good Practice research found that leadership stability, including how long a manager has been in post and whether staff feel able to raise concerns, is one of the clearest indicators of a home's trajectory. Our family review data shows management and communication with families account for a combined 34.9% weighting in what families care about. A Requires Improvement in Well-led does not mean the home is unsafe, but it does mean inspectors identified something they were not satisfied with in how the home is overseen, and that matters particularly if your parent's needs are complex or likely to change. Ask the manager directly what the inspection identified and what has changed since March 2025.","evidence_base":"The IFF Research and Leeds Beckett evidence review found that bottom-up empowerment, where staff feel safe to raise concerns and managers visibly act on them, is one of the most reliable indicators of a positive care culture. Homes where staff cannot speak up are at higher risk of problems going undetected.","watch_out":"Ask the registered manager two things: how long they have been in post at this home, and what specific action they have taken since the March 2025 inspection to address the Well-led concerns. A manager who can answer clearly and without hesitation is a positive sign. Vague answers are worth taking seriously."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home supports residents with sensory impairments, dementia, mental health conditions and physical disabilities, caring for both younger adults under 65 and older residents. They're equipped to handle complex care needs across different age groups.. Gaps or open questions remain on For residents living with dementia, the home combines their specialist knowledge with an approach that values maintaining connections with family and keeping life feeling as normal as possible. — areas worth probing directly during a visit.