Manor House Residential Home

What families say

What strikes visitors is how content residents seem here. Family members talk about seeing genuine affection between carers and residents, particularly those living with dementia. There's a patience and warmth that creates an atmosphere where people feel comfortable and cared for.

Based on 3 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness70
• Activities & engagement65
• Food quality65
• Healthcare68
• Management & leadership68
• Resident happiness70

What inspectors found

Inspected 2023-03-07 · Report published 2023-03-07 · Inspected 4 times in the last three years

• Is this home safe?

  Not yet rated

  {"found":"The home received a 'Good' rating for Safe in the most recent assessment (February 2024), representing an improvement from the earlier inspection period when the overall rating was 'Requires Improvement'. The home is a 22-bed residential setting, not a nursing home, so clinical risk management sits alongside personal care safety. No specific concerns around medicines management, falls, or infection control were flagged in the available inspection data. The named management structure u2014 a Registered Manager and Nominated Individual u2014 suggests accountability lines are in place.","quotes":[],"family_meaning":"A 'Good' Safe rating means inspectors were satisfied that your parent would not be exposed to unreasonable risk at the time of the visit. For a home that previously required improvement, this is a positive sign that systems have been tightened. However, safety in dementia care is especially sensitive overnight, when staffing is at its lowest and the risk of falls, wandering, or undetected distress is highest. Research from the Good Practice evidence base consistently shows that night staffing is where safety most often slips u2014 and this is something the available inspection text does not address directly. Our family review data shows that 'safe environment' and 'staff attentiveness' together account for a significant portion of what families value most: if you visit, try to ask specifically about overnight cover.","evidence_base":"The IFF Research / Leeds Beckett rapid evidence review (2026) found that night staffing ratios and reliance on agency staff are two of the most consistent predictors of safety incidents in residential dementia care u2014 yet these are among the least frequently reported metrics in inspection reports.","watch_out":"Ask the manager: 'How many permanent, named members of staff are on duty overnight, and what is your policy if one calls in sick u2014 do you use bank staff you know, or an agency?'"}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Not yet rated

  {"found":"Manor House Residential Home received a 'Good' rating for Effective in the February 2024 assessment. The home lists dementia as a specialism, which implies a baseline expectation that staff are trained in dementia-specific care approaches. A 'Good' Effective rating typically reflects adequate care planning, training, and healthcare access u2014 though the specific evidence gathered during the inspection is not available to us. The home is residential rather than nursing, so healthcare effectiveness is primarily about coordinating with external professionals such as GPs, community nurses, and physiotherapists.","quotes":[],"family_meaning":"For your mum or dad living with dementia, 'effective' care is not just about safety u2014 it is about whether the team truly understands their condition and how it is changing. Care plans should be living documents that are updated when your parent's needs shift, not filed away after admission. Our family review data shows that dementia-specific care knowledge is mentioned in 12.7% of positive reviews, which tells you how much families notice when it is done well. Ask to see how the home tracks changes in your parent's behaviour or health and how quickly those observations translate into a care plan update or a GP referral.","evidence_base":"The Good Practice evidence review found that regular, structured review of care plans u2014 ideally with family involvement u2014 is one of the strongest markers of genuinely effective dementia care, and that homes where staff can articulate why a care approach was chosen (not just what it is) tend to achieve better outcomes.","watch_out":"Ask: 'Can you show me an example of how a care plan was updated when a resident's dementia progressed u2014 and how that change was communicated to the family?'"}

  Verified by inspector

• Is this home caring?

  Not yet rated

  {"found":"The home received a 'Good' rating for Caring in the February 2024 assessment. Caring is the domain most directly concerned with how staff treat your parent day to day u2014 their warmth, respect, willingness to preserve dignity, and ability to respond to distress in someone who may not be able to use words. A 'Good' rating here is meaningful, particularly for a home that had previously declined to 'Requires Improvement'. However, no direct quotes from residents, relatives, or staff observations have been made available in the inspection data we hold.","quotes":[],"family_meaning":"Staff warmth is the single highest-weighted factor in our family review data, cited in 57.3% of positive reviews u2014 ahead of every other theme. Compassion and dignity follow closely at 55.2%. These are not abstract values: they show up in whether a staff member uses your dad's preferred name, whether they knock before entering his room, whether they sit at eye level when speaking to him, and whether they slow down during personal care rather than rushing to get to the next person. For someone living with dementia who may struggle to report how they feel, these micro-moments are everything. The absence of specific observations in the available data means you will need to assess this directly on a visit.","evidence_base":"The Good Practice evidence review highlights that non-verbal communication u2014 touch, tone, pace, eye contact u2014 is as important as spoken interaction for people with dementia, and that caring culture is most reliably observed in unscripted corridor moments rather than in formal care interactions.","watch_out":"During your visit, watch what happens when a member of staff passes a resident in a corridor or common area u2014 do they make eye contact, say something personal, slow down? That unscripted moment tells you more about caring culture than any planned demonstration."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Not yet rated

  {"found":"Manor House received a 'Good' rating for Responsive in the February 2024 assessment. Responsiveness covers whether the home adapts to your parent as an individual u2014 their history, preferences, routines, and what gives their day meaning. It also covers activities, end-of-life planning, and how the home handles complaints. At 22 beds, this is a relatively small home, which can support more personalised attention u2014 though it also means fewer staff and resources for a varied activity programme.","quotes":[],"family_meaning":"Our family review data shows resident happiness and engagement account for 27.1% of what families value, and activities for a further 21.4%. For someone with dementia, engagement is not a luxury u2014 it is part of how the condition is managed. The Good Practice evidence base is clear that group activities alone are insufficient: people with more advanced dementia need one-to-one engagement, and that can include simple, familiar tasks like folding, sorting, or listening to music they know. A small home with 22 beds should be well-placed to offer this u2014 but you need to ask specifically what happens for your parent on days when no group activity is scheduled.","evidence_base":"The Good Practice evidence review found strong evidence for Montessori-based and occupation-focused approaches in dementia care, including everyday household activities that draw on long-term procedural memory u2014 and that these approaches are most often missing in homes where activities are led by one member of staff covering a large group.","watch_out":"Ask: 'If my mum can no longer join a group activity, what would a typical Tuesday afternoon look like for her u2014 who would spend time with her, and doing what?'"}

  Verified by inspector

• Is the home well-led?

  Not yet rated

  {"found":"The home received a 'Good' rating for Well-led in the February 2024 assessment. Two named leaders are listed in the registration data: Ms Julie Lloyd as Registered Manager and Mr Kiran Pancholi as Nominated Individual, under the provider organisation RKL Living Ltd. Leadership stability is particularly important at this home given that its overall rating declined from 'Good' to 'Requires Improvement' before recovering u2014 suggesting that whatever drove the decline has since been addressed, at least to inspectors' satisfaction.","quotes":[],"family_meaning":"Management quality accounts for 23.4% of what families value in our review data u2014 and for good reason. A stable, visible manager sets the culture that every staff member works within. For your parent, good leadership means that if something goes wrong, it is logged, investigated, and used to improve care u2014 not buried. It also means staff feel supported enough to raise concerns internally rather than staying silent. The shift from 'Requires Improvement' back to 'Good' is a positive sign, but the key question is whether the changes made are embedded or whether they are vulnerable to reversal if the manager changes or occupancy rises sharply.","evidence_base":"The Good Practice evidence review found that leadership stability u2014 measured by manager tenure and consistency of senior staff u2014 is one of the strongest predictors of sustained quality in care homes, and that improvement following a poor inspection is most durable when it is driven by cultural change rather than procedural compliance alone.","watch_out":"Ask the manager directly: 'How long have you been in post, and what specifically changed between the 'Requires Improvement' inspection and this one u2014 what did you do differently?'"}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home cares for people over 65, including those living with dementia and physical disabilities.. Gaps or open questions remain on Staff show particular skill in connecting with residents who have dementia, using patience and genuine warmth to help them feel secure and valued throughout their day. — areas worth probing directly during a visit.