Legra Residential Care Home

What families say

What stands out is how settled residents with dementia feel here. One family shared how their relative has been content at Legra for years now — something that speaks to the consistency of care that helps people with dementia thrive.

Based on 5 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth52
• Compassion & dignity52
• Cleanliness52
• Activities & engagement50
• Food quality50
• Healthcare50
• Management & leadership55
• Resident happiness52

What inspectors found

Inspected 2018-08-31 · Report published 2018-08-31 · Inspected 1 times in the last three years

• Is this home safe?

  Good

  {"found":"The home was rated Good for safety at its August 2018 inspection. No specific detail is available in the published summary about what inspectors observed: no staffing numbers, no falls data, no medicines management findings, and no infection control observations are recorded. The home is registered for 20 beds. No subsequent physical inspection has taken place, though a desk review in July 2023 found no concerns.","quotes":[],"family_meaning":"Safety is the threshold question for any family choosing a care home. Our review data shows that staff attentiveness is mentioned in 14% of positive family reviews, and cleanliness in 24.3%. Neither can be assessed from the published findings here because the inspection was too long ago and too little detail was published. Good Practice research consistently highlights night staffing as the point where safety most often slips in small residential homes. In a 20-bed home specialising in dementia, you need to know exactly how many staff are on overnight and whether they are permanent or agency. The 2018 Good rating is a positive starting point, but it cannot substitute for your own eyes on a visit today.","evidence_base":"The IFF Research and Leeds Beckett University rapid evidence review found that agency staff reliance is one of the strongest predictors of inconsistent safety practice, particularly on night shifts, because unfamiliar staff are less likely to recognise subtle changes in a person's behaviour or condition.","watch_out":"Ask to see last week's actual night-shift rota, not a template. Count how many staff were on duty each night and note how many are named as permanent employees versus agency or bank workers."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"The home was rated Good for effectiveness at its August 2018 inspection. No published detail is available about care plan quality, how often plans are reviewed, GP access arrangements, dementia training content, or how food quality and dietary needs are managed. The home is registered to provide personal care and specialises in dementia, which means training quality matters a great deal.","quotes":[],"family_meaning":"Effectiveness in a dementia care home covers a wide range of things your parent depends on every day: whether staff understand the specific stage of their dementia, whether their care plan reflects who they actually are as a person, whether they see a GP when needed, and whether mealtimes are adapted to their abilities. Food quality appears in 20.9% of positive family reviews in our data, and healthcare in 20.2%. The Good Practice evidence base identifies care plans as living documents that should be updated at least monthly when needs are changing. None of this can be verified from the 2018 inspection summary. Ask the manager to walk you through how a care plan is written when someone moves in, and how often it is reviewed.","evidence_base":"The Leeds Beckett rapid evidence review found that dementia training quality, particularly training that goes beyond basic awareness to include communication techniques and behaviour understanding, is one of the clearest predictors of person-centred care in practice.","watch_out":"Ask the manager what dementia training the care staff have completed in the last 12 months and whether it covers communication with people who have limited verbal ability. Request to see the training log for at least two current members of the care team."}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"The home was rated Good for caring at its August 2018 inspection. No inspector observations, resident quotes, or relative testimony are available in the published summary. Caring domain findings typically capture whether staff use preferred names, whether people are rushed, whether privacy is respected during personal care, and whether staff know residents as individuals. None of this detail is available here.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of positive family reviews in our data: 57.3% of positive reviews mention it by name, and compassion and dignity appear in 55.2%. These are not abstract values; they are observable on a visit. When you walk through the door, notice whether the staff member who greets you makes eye contact, whether they stop to speak to residents they pass in the corridor, and whether interactions feel unhurried. Good Practice research emphasises that non-verbal communication matters as much as verbal communication for people with dementia, who may not follow words but will feel tone, touch, and pace. The 2018 Good rating suggests these things were in place six years ago, but the only way to know whether they are in place today is to visit.","evidence_base":"The IFF Research rapid evidence review found that person-led care, where staff know a resident's life history, preferences, and communication style, is associated with measurably lower rates of anxiety and distress in people with dementia, compared with task-focused care models.","watch_out":"During your visit, ask a member of care staff to tell you three things about the personal history or preferences of one of the residents they care for. Their answer will tell you more about the culture of the home than any written policy."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good

  {"found":"The home was rated Good for responsiveness at its August 2018 inspection. No published detail is available about the activities programme, how individual preferences are recorded and acted on, how complaints are handled, or how end-of-life planning is approached. The home specialises in dementia, which makes individual responsiveness particularly important as communication abilities change over time.","quotes":[],"family_meaning":"Responsiveness is about whether the home treats your parent as an individual rather than as one of 20 people to be processed through a daily routine. Activities appear in 21.4% of positive family reviews and resident happiness in 27.1%. Good Practice research is clear that group activities are not enough for people with moderate or advanced dementia: one-to-one engagement, including familiar household tasks, music connected to personal history, and simple sensory activities, is what makes the difference to daily quality of life. None of this can be verified from the 2018 inspection. Ask to see the weekly activities timetable and ask specifically what happens for residents who are no longer able to join group sessions.","evidence_base":"The Leeds Beckett rapid evidence review found that Montessori-based and individualised activity approaches, where activities draw on a person's own occupational history and current abilities, significantly reduce episodes of agitation and withdrawal in people with dementia compared with standard group programmes.","watch_out":"Ask to see the activities timetable for the past two weeks and find out who leads activities. Then ask what happens for a resident who can no longer leave their room or join a group: is there a named member of staff responsible for individual one-to-one time with that person each day?"}

  Verified by inspector

• Is the home well-led?

  Good

  {"found":"The home was rated Good for well-led at its August 2018 inspection. A registered manager, Mrs Joyce Ann Banning, and a nominated individual, Mr Mahboob Hassan Raja, are both named on the registration record. No detail is available about management visibility, staff culture, governance systems, or how the home handles complaints and incidents. The desk review in July 2023 found no concerns but did not constitute a physical inspection.","quotes":[],"family_meaning":"Leadership stability is one of the strongest predictors of care quality over time. Our review data shows management and communication with families appear in 23.4% and 11.5% of positive reviews respectively. Good Practice research identifies leadership continuity as the factor that best predicts whether a home improves or declines between inspections. The key question here is whether the manager named in 2018 is still in post. If there has been a change of manager, ask when it happened and how long the current manager has been in the role. A home with a recently changed manager and growing occupancy needs particularly careful scrutiny on a visit.","evidence_base":"The IFF Research rapid evidence review found that homes where frontline staff feel able to raise concerns directly with the manager, without fear of dismissal or being ignored, have consistently better safety and quality outcomes than homes where staff report a culture of silence.","watch_out":"Ask the manager directly how long they have been in post. If the answer is less than 12 months, ask who was covering before them and what changed. Then ask a care worker the same question separately and compare the answers."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home specialises in caring for adults over 65, with particular experience in dementia care.. Gaps or open questions remain on The team understands that consistency and familiarity are crucial for residents with dementia. Their approach focuses on creating a stable environment where people can feel secure. — areas worth probing directly during a visit.