Kesteven Grange Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds54
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia
- Last inspected2017-10-11
- Activities programmeMealtimes bring real enthusiasm here, with residents clearly enjoying their food and looking forward to regular snacks throughout the day. The secure dementia floor has keycode access with staff always present. Something rather special — they keep rabbits and kittens that residents can spend time with, bringing moments of joy and connection.
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The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families visiting the dementia unit find a calm, settled atmosphere where their relatives seem content. Staff greet visitors warmly and take time to chat about how residents are doing day to day. There's a reassuring sense that the team genuinely knows each person in their care.
Based on 13 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10
The eight family priority themes
- Staff warmth55
- Compassion & dignity55
- Cleanliness55
- Activities & engagement50
- Food quality50
- Healthcare55
- Management & leadership55
- Resident happiness55
What inspectors found
Inspected 2017-10-11 · Report published 2017-10-11 · Inspected 1 times in the last three years
Is this home safe?
{"found":"Kesteven Grange was rated Good for safety at its August 2017 inspection. The published report does not contain specific detail about staffing ratios, falls management, medicine handling, infection control practices, or agency staff usage. The July 2023 regulatory review found no evidence requiring a reassessment of the safety rating.","quotes":[],"family_meaning":"A Good safety rating is a meaningful baseline, but it is now several years old and the inspection report provides no specifics you can evaluate for yourself. Good Practice evidence from the Leeds Beckett rapid evidence review highlights that night staffing levels and agency staff reliance are the two areas where safety most commonly slips in care homes, yet neither is described here. Before committing to a placement, ask specifically how many permanent staff are on the dementia unit after 8pm, and request the last three months of the staffing rota so you can see the ratio of permanent to agency names across night shifts.","evidence_base":"The Good Practice evidence base identifies night staffing ratios and agency staff consistency as the strongest predictors of safety incidents in residential dementia care. A home with a stable, familiar night team is significantly safer than one relying on variable agency cover, regardless of the overall rating.","watch_out":"Ask the manager to show you the actual staffing rota for the past four weeks, not a template. Count permanent versus agency names, and ask specifically how many staff are on the dementia unit between 10pm and 7am."}
Is the care effective?
{"found":"The home was rated Good for effectiveness at the August 2017 inspection. The published report does not describe care plan content, review frequency, dementia training programmes, GP access arrangements, or food quality and choice. No detail about how the home supports people with dementia to maintain skills or manage health conditions is included.","quotes":[],"family_meaning":"Effectiveness in a dementia care home covers a wide range of things your parent depends on: whether staff know their history and preferences, whether a GP can be reached quickly when health changes, whether food is appetising and adapted to individual needs, and whether care plans are updated as your parent's condition changes. Our family review data shows food quality features in 20.9% of positive reviews, which means families notice it and it matters. The inspection findings here give no basis for confidence in any of these areas. You will need to investigate them directly.","evidence_base":"The Good Practice evidence review identifies care plans as living documents that should be updated after any significant change in health or behaviour. Homes where families are included in care plan reviews consistently show better outcomes for people with dementia.","watch_out":"Ask to see an example care plan (with personal details removed) and check whether it records the person's life history, preferred routines, and communication style, not just their medical needs. Ask how recently it was last reviewed and whether a family member was involved."}
Is this home caring?
{"found":"Kesteven Grange received a Good rating for caring at its August 2017 inspection. The report does not include direct inspector observations of staff interactions, descriptions of how staff addressed residents, or testimony from residents or relatives about warmth, dignity, or respect. The rating indicates inspectors were satisfied, but the evidence base behind it is not published in detail.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned in 57.3% of positive reviews, and compassion and dignity follow closely at 55.2%. These are the things families remember and the things that matter most to your parent's daily experience. Because the inspection provides no specific observations here, you cannot rely on the rating alone. On your visit, pay attention to what happens in the corridors and communal areas: do staff greet residents by name, do they crouch down to make eye contact, do they seem rushed? Those small moments are the most reliable signal of genuine care culture.","evidence_base":"Good Practice research confirms that non-verbal communication matters as much as verbal communication for people with advanced dementia. Staff who make eye contact, move at a calm pace, and use touch appropriately produce measurably lower levels of distress in residents, regardless of formal care plan quality.","watch_out":"During your visit, sit in a communal area for 20 minutes without announcing why you are watching. Note whether staff initiate conversation with residents who are not asking for help, whether they use residents' preferred names, and whether any resident appears to be waiting a long time for a response."}
Is the home responsive?
{"found":"Kesteven Grange was rated Good for responsiveness at the August 2017 inspection. The published report does not describe the activity programme, how activities are tailored to individuals including people with advanced dementia, how the home responds to individual preferences, or how complaints are handled. End-of-life care planning is also not mentioned.","quotes":[],"family_meaning":"Activities and meaningful engagement are particularly important for people with dementia, where boredom and under-stimulation can increase distress and accelerate decline. Our review data shows activities feature in 21.4% of positive family reviews, and the Good Practice evidence identifies one-to-one engagement as critical for people who cannot participate in group settings. The inspection gives no basis for assessing whether Kesteven Grange meets this standard. Ask specifically what happens on a Tuesday afternoon for a resident who finds group activities overwhelming.","evidence_base":"The Leeds Beckett rapid evidence review found that Montessori-based approaches and everyday household tasks, such as folding laundry or tending plants, provide better outcomes for people with dementia than structured group entertainment. Homes that offer these options alongside group activities show higher resident contentment scores.","watch_out":"Ask the activities coordinator to describe a typical week for a resident with moderate dementia who does not enjoy group sessions. If the answer focuses only on group timetables, that is a gap worth pressing on."}
Is the home well-led?
{"found":"Kesteven Grange was rated Good for leadership and governance at the August 2017 inspection. The nominated individual is named as Anna Gretchen Selby. The published report does not describe the manager's visibility, staff culture, how the home handles complaints or incidents, or how governance systems operate in practice. The July 2023 regulatory review found no evidence requiring a reassessment.","quotes":[],"family_meaning":"Good Practice research consistently shows that leadership stability is one of the strongest predictors of quality trajectory in care homes. A visible manager who staff trust and residents recognise creates a culture where problems are raised rather than hidden. The inspection provides no specific evidence about this at Kesteven Grange, and the rating is now several years old. Management may have changed since 2017. Ask who the registered manager is now, how long they have been in post, and whether there has been significant staff turnover in the past 12 months. Our review data shows communication with families features in 11.5% of positive mentions, so also ask how the home would contact you if your parent had a fall or a health change.","evidence_base":"The Good Practice evidence base identifies bottom-up empowerment as a marker of well-led homes. In homes where frontline staff feel able to raise concerns without fear, quality problems are caught earlier and resident outcomes are better.","watch_out":"Ask the manager directly: how long have you been in post, and how many care staff have left in the past 12 months? High turnover among frontline staff, even under a Good rating, is a warning sign that the culture may be under strain."}
Source: CQC inspection report →
What the evidence base says
Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home cares for adults over 65 and under 65, with particular expertise in dementia care.. Gaps or open questions remain on The dedicated dementia unit occupies its own secure floor with controlled access, creating a safe environment where residents can move freely. Staff here understand the importance of routine and familiarity in dementia care. — areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Kesteven Grange holds a Good rating across all five domains, but the inspection report published in October 2017 contains very little specific detail, observations, or resident testimony. Every score reflects a positive but unverified baseline: Good means something, but without specifics, families cannot yet confirm what life here actually looks like day to day.
Homes in Yorkshire & Humberside typically score 68–82.The three-lens summary
What families tell us
Families visiting the dementia unit find a calm, settled atmosphere where their relatives seem content. Staff greet visitors warmly and take time to chat about how residents are doing day to day. There's a reassuring sense that the team genuinely knows each person in their care.
What inspectors have recorded
The care staff work hard to keep residents looking smart and feeling comfortable, with families often commenting on how well-presented their relatives are. When incidents happen, staff communicate promptly with families to keep them informed.
How it sits against good practice
For families facing tough decisions about dementia care, seeing a loved one settled and well-cared for makes all the difference.
Worth a visit
Kesteven Grange, on Kesteven Way in Hull, was rated Good across all five inspection domains when it was last assessed in August 2017. A regulatory review in July 2023 found no evidence requiring a change to that rating, which means the home has not triggered concern in the years since the inspection. Those are positive baseline facts worth noting. However, the published inspection report contains almost no specific detail: no direct observations, no resident or family quotes, and no concrete descriptions of daily life. A Good rating from 2017 tells you the home met the standard at that point in time, but it does not tell you what your parent would experience there today. Before visiting, prepare a list of specific questions covering night staffing numbers, how often care plans are reviewed with family input, what dementia-specific training staff have completed, and how the home stays in contact with families after any incident. On the visit itself, watch how staff speak to residents in corridors and communal areas, particularly whether they use preferred names and whether they seem rushed.
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In Their Own Words
How Kesteven Grange Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Dedicated dementia care with secure spaces and attentive staff
Dedicated residential home Support in Hull
When dementia changes everything, families need to know their loved ones are safe and well cared for. Kesteven Grange in Hull offers specialised dementia support on a secure floor, where staff focus on keeping residents comfortable, engaged and looking their best. The team here understands that small details matter — from making sure clothes are clean and well-fitted to offering favourite snacks between meals.
Who they care for
The home cares for adults over 65 and under 65, with particular expertise in dementia care.
The dedicated dementia unit occupies its own secure floor with controlled access, creating a safe environment where residents can move freely. Staff here understand the importance of routine and familiarity in dementia care.
Management & ethos
The care staff work hard to keep residents looking smart and feeling comfortable, with families often commenting on how well-presented their relatives are. When incidents happen, staff communicate promptly with families to keep them informed.
The home & environment
Mealtimes bring real enthusiasm here, with residents clearly enjoying their food and looking forward to regular snacks throughout the day. The secure dementia floor has keycode access with staff always present. Something rather special — they keep rabbits and kittens that residents can spend time with, bringing moments of joy and connection.
“For families facing tough decisions about dementia care, seeing a loved one settled and well-cared for makes all the difference.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
