Dementia Care Home

Kallar Lodge Residential Care Home

75 Gregory Road, Romford, Essex, RM6 5RU

Residential homes

At a Glance

The information you need to decide whether this home warrants a closer look.

DCC Family Score
68/ 100
Weighted from family reviews
Dementia SpecialismConfirmed

Residential homes

Families Rate The Staff55 / 100

Staff warmth score

“Well Looked After”55%

of reviewers answered yes

Good to know

  • Registered beds44
  • SpecialismsCaring for adults over 65 yrs, Dementia
  • Last inspected2021-02-27

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The Evidence

What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.

Section 01

What families say

Families visiting here often comment on the friendliness they encounter. Staff members are noted for their polite manner during daily care routines, and there seems to be enough staff around to help when residents need support.

The eight family priority themes

  • Staff warmth55
  • Compassion & dignity55
  • Cleanliness60
  • Activities & engagement50
  • Food quality50
  • Healthcare55
  • Management & leadership70
  • Resident happiness55
Section 02

What inspectors found

Inspected 2021-02-27

  • Is this home safe?

    Good
    The Safe domain was rated Good at the January 2021 inspection, an improvement from the previous Requires Improvement rating. The published text does not record specific observations about medicines management, falls prevention, infection control, or staffing ratios. No concerns about safety were flagged in the summary findings. The improvement from Requires Improvement is meaningful and suggests the home addressed whatever prompted the earlier concern.
    Verified by inspector
  • Is the care effective?

    Good
    The Effective domain was rated Good at the January 2021 inspection. This domain covers training, care planning, healthcare access, and food provision. The published text contains no specific examples of dementia training content, GP access arrangements, or food quality and choice. The Good rating implies inspectors found these areas met the required standard at the time.
    Verified by inspector
  • Is this home caring?

    Good
    The Caring domain was rated Good at the January 2021 inspection. This covers staff warmth, dignity, respect, and independence. The published report contains no inspector observations of staff interactions, no resident or family testimony, and no specific examples of how dignity is maintained. The Good rating implies no concerns were found in this area.
    Verified by inspectorResident testimony recorded
  • Is the home responsive?

    Good
    The Responsive domain was rated Good at the January 2021 inspection. This domain covers activities, individual engagement, and end-of-life planning. The published text contains no description of the activity programme, no examples of individual engagement for residents who cannot join group activities, and no mention of end-of-life planning arrangements.
    Verified by inspector
  • Is the home well-led?

    Good
    The Well-led domain was rated Good at the January 2021 inspection, improving from Requires Improvement. A named registered manager, Mrs Pauline Jane Humphrey, and a nominated individual, Mrs Amanda Jennifer Wells, were in post. The published text contains no detail about management visibility, staff culture, governance processes, or how feedback from residents and families is acted upon. The improvement from the previous rating suggests leadership changes or governance improvements were made.
    Verified by inspector
  • Source: CQC inspection report →

    Section 03

    What the evidence base says

    The home provides residential care for people over 65, with particular experience in supporting those living with dementia. For families navigating dementia care, the home offers dedicated support for residents with this condition. Their approach focuses on helping people feel settled and maintaining their comfort as needs change. All areas worth probing directly during a visit.

The DCC Verdict

Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.

68/ 100

DCC Family Score

Kallar Lodge improved from Requires Improvement to Good across all five inspection domains, which is a meaningful positive step. However, the published report contains very limited specific detail, observations, or testimony, so scores reflect the Good rating rather than rich confirming evidence.

Homes in London typically score 68–82.

The three-lens summary

Lens 01

What families tell us

Families visiting here often comment on the friendliness they encounter. Staff members are noted for their polite manner during daily care routines, and there seems to be enough staff around to help when residents need support.

Lens 02

What inspectors have recorded

Some families appreciate that staff try their best within the resources available, maintaining care standards despite broader funding challenges in the sector. However, it's worth noting that experiences with staff interactions have varied — while many find the team kind and attentive, a couple of families have reported less positive encounters.

Lens 03

How it sits against good practice

Like any care decision, visiting Kallar Lodge yourself will give you the clearest picture of whether it feels right for your family.

DCC Recommendation

Worth a visit

Kallar Lodge Residential Care Home, at 75 Gregory Road, Romford, was rated Good across all five inspection domains at its most recent inspection, carried out in January 2021 and published in February 2021. This represents a meaningful improvement from its previous rating of Requires Improvement. The home cares for up to 44 adults over 65, including people living with dementia, and is run by the London Borough of Barking and Dagenham with a named registered manager and nominated individual in post. The main uncertainty here is significant: the published inspection report contains very little specific detail, inspector observation, or resident and family testimony. Every score in this report is based on the domain ratings rather than rich confirming evidence. A rating review was carried out in July 2023 and no reassessment was triggered, which is reassuring, but the underlying inspection is now over four years old. Before you make a decision, visit in person, ask to see the current staffing rota (including nights), ask how often care plans are reviewed with families present, and find out what specific dementia training staff have completed.

The three questions to ask when you visit

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In Their Own Words

How Kallar Lodge Residential Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.

What Kallar Lodge Residential Care Home says about itself

Finding comfort in Romford where families see contentment

Kallar Lodge Residential Care Home – Expert Care in Romford

When families visit Kallar Lodge Residential Care Home in Romford, many notice something reassuring — their loved ones seem settled and content. This care home for adults over 65 specialises in dementia support, and several families have observed residents who appear comfortable in their surroundings and willing to stay.

Care & specialisms

Who they care for

    The home provides residential care for people over 65, with particular experience in supporting those living with dementia.

    How they describe their dementia care

    For families navigating dementia care, the home offers dedicated support for residents with this condition. Their approach focuses on helping people feel settled and maintaining their comfort as needs change.

    “Like any care decision, visiting Kallar Lodge yourself will give you the clearest picture of whether it feels right for your family.”

    DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.

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