Jubilee House Nursing Home – Saint Cecilia's Care Group

What families say

Based on 2 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth35
• Compassion & dignity35
• Cleanliness40
• Activities & engagement35
• Food quality35
• Healthcare35
• Management & leadership30
• Resident happiness35

What inspectors found

Inspected 2022-06-16 · Report published 2022-06-16 · Inspected 6 times in the last three years

• Is this home safe?

  Not yet rated

  {"found":"The safe domain was not individually rated at the June 2022 inspection, and the full inspection text was not available for analysis. This means no verified evidence exists about medication management, falls prevention, infection control, staffing levels, or incident-learning practices at this home. The overall Requires Improvement rating suggests inspectors identified shortfalls somewhere across the inspection framework, but it is not possible to confirm whether safety was a primary concern. Families should treat the absence of a domain rating as a prompt to ask direct questions rather than as reassurance.","quotes":[],"family_meaning":"For your mum or dad, safety is the foundation of everything else. Our family review data shows that staff attentiveness u2014 whether someone is actually watching and responding u2014 is one of the factors families mention most often in positive reviews. Good Practice evidence is clear that safety risks often concentrate at night, when staffing is thinner and oversight is reduced. Without knowing how many staff are on the dementia unit after 8pm, or how incidents are logged and learned from, you cannot assess this home's safety profile from the inspection alone. A visit u2014 including a question about the last three serious incidents and what changed afterwards u2014 is essential before making a decision.","evidence_base":"The IFF Research and Leeds Beckett University rapid evidence review found that night-time staffing ratios are where safety most frequently slips in care homes, and that homes with high agency staff use show less consistent incident-reporting and learning u2014 both areas that families cannot assess from a rating alone.","watch_out":"When you visit, ask: 'How many staff u2014 including qualified nurses u2014 are on duty overnight, and how many of those are permanent employees rather than agency?' Then ask to see the incident log for the last three months and whether any falls or medication errors resulted in a change to practice."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Not yet rated

  {"found":"The effective domain was not individually rated at the June 2022 inspection, and no full inspection text was available. This means there is no verified evidence about the quality of care planning, GP access, dementia-specific training, nutritional assessment, or how well the home understands and responds to each resident's individual health needs. The home lists dementia, physical disabilities, and sensory impairment as specialisms, which means inspectors would typically expect to see specific evidence of competence in these areas u2014 but whether that evidence was found cannot be confirmed here.","quotes":[],"family_meaning":"Effectiveness in a care home is about whether staff actually know your parent u2014 not just their diagnosis, but who they are. Our family review data shows that dementia-specific care quality is mentioned in 12.7% of the most positive reviews, suggesting families notice and value it when it is genuinely present. Good Practice evidence emphasises that care plans should be living documents, updated as needs change, not paperwork completed on admission and filed away. If your parent has dementia alongside a physical disability or sensory impairment, you should ask specifically how those overlapping needs are managed together u2014 and who coordinates their healthcare with their GP.","evidence_base":"The Good Practice evidence base identifies care plans as the single most important marker of whether a home treats your parent as an individual: homes where care plans are reviewed at least monthly and co-produced with families show consistently better outcomes for people with dementia.","watch_out":"Ask to see a sample care plan (anonymised) and ask specifically: 'How often are care plans reviewed, who is involved in that review, and how would you tell me if my parent's needs had changed significantly?' Also ask what dementia training staff have completed and when it was last updated."}

  Verified by inspector

• Is this home caring?

  Not yet rated

  {"found":"The caring domain was not individually rated at the June 2022 inspection, and no full inspection text was available to verify whether inspectors observed kind interactions, unhurried care, or respectful treatment of residents. There are no quotes from residents or relatives available from this inspection. The absence of this evidence does not mean care is poor u2014 but it means families cannot rely on the inspection to answer the most important question: will the staff here be genuinely kind to my parent?","quotes":[],"family_meaning":"Staff warmth is the single highest-weighted theme in our family review data, appearing in 57.3% of the most meaningful positive reviews u2014 and compassion and dignity follow closely at 55.2%. Families almost always know within minutes of walking through the door whether the atmosphere feels warm or institutional. Good Practice research shows that for people with dementia, non-verbal communication u2014 tone of voice, eye contact, unhurried touch u2014 matters as much as words. Without inspection evidence here, a visit is your only way to assess this, and you should pay attention to how staff interact with residents you pass in corridors, not just how they speak to you.","evidence_base":"The Good Practice evidence base is unambiguous: person-led care requires staff to know each resident as an individual, and homes where staff can name residents' preferred forms of address, their histories, and their current preferences consistently score higher on dignity indicators.","watch_out":"When you visit, notice how staff address residents you pass u2014 do they use the person's preferred name, make eye contact, and take time? Ask a member of staff: 'What do you know about [your parent's name] that isn't in their care plan?' The answer will tell you more than any document."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Not yet rated

  {"found":"The responsive domain was not individually rated at the June 2022 inspection, and no full inspection text was available. This means there is no verified evidence about the activity programme, individual engagement for people who cannot join group activities, how the home responds to changing needs, or how end-of-life care is planned. The home cares for people with dementia, physical disabilities, and sensory impairment u2014 a combination that requires a genuinely tailored rather than one-size-fits-all approach to daily life.","quotes":[],"family_meaning":"Our family review data shows that resident happiness u2014 whether your parent seems content and engaged u2014 is cited in 27.1% of the most meaningful reviews, and activities are mentioned in 21.4%. For people with advanced dementia, group activities are often not suitable, and Good Practice evidence shows that one-to-one engagement u2014 involving familiar household tasks, music, or simple sensory activities u2014 produces the best outcomes. Without inspection evidence, you cannot know what a typical day looks like for a resident at this home. Asking to visit during an activity session, not just a quiet period, is one of the most useful things you can do.","evidence_base":"The Good Practice rapid evidence review found that Montessori-based and household-task approaches to activity u2014 where people with dementia participate in purposeful, familiar activities rather than passive entertainment u2014 significantly reduce distress and improve wellbeing, and that homes with one-to-one activity provision show better outcomes for people with advanced dementia.","watch_out":"Ask: 'If my parent can no longer join group activities, what would a typical afternoon look like for them? Who would spend time with them, doing what, and for how long?' Ask to see the activities timetable and, if possible, visit during an activity session rather than at a quiet time of day."}

  Verified by inspector

• Is the home well-led?

  Not yet rated

  {"found":"The well-led domain was not individually rated at the June 2022 inspection, and no full inspection text was available. Leadership quality is particularly important context here because the home's rating has declined from Good to Requires Improvement u2014 a trajectory that Good Practice evidence associates with instability in management, reduced staff empowerment, or governance that has not kept pace with challenges. How long the current manager has been in post, and what has changed since the last inspection, are the most important questions families can ask.","quotes":[],"family_meaning":"Management leadership is weighted at 23.4% in our family review data, and communication with families is mentioned in 11.5% of the most meaningful positive reviews. Good Practice evidence is clear that leadership stability is the single strongest predictor of a home's quality trajectory u2014 homes with consistent, visible managers who empower staff to speak up tend to improve; homes where management has changed repeatedly or where staff feel unable to raise concerns tend to decline. The downward trend here u2014 from Good to Requires Improvement u2014 is the most important signal in the available data, and only a conversation with the current manager can tell you whether the causes have been genuinely addressed.","evidence_base":"The IFF Research and Leeds Beckett University evidence review found that bottom-up staff empowerment u2014 where frontline care staff feel able to raise concerns and see them acted on u2014 is the most reliable predictor of sustained quality improvement in care homes, and that this culture is set by the manager.","watch_out":"Ask the manager directly: 'What did the last inspection identify as needing improvement, and what specific changes have you made since June 2022?' Then ask: 'How long have you been in post, and what has staff turnover looked like in the past 12 months?' A manager who answers these questions clearly and without defensiveness is a positive sign."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home provides specialised support for residents with sensory impairments and physical disabilities, alongside dedicated dementia care. They welcome both younger adults under 65 and older residents, ensuring each person receives care tailored to their specific needs.. Gaps or open questions remain on For residents living with dementia, Jubilee House provides specialised care within their recently renovated environment. The team understands the importance of creating familiar, comfortable spaces that help residents feel secure and supported. — areas worth probing directly during a visit.