Lanrick House

What families say

Visitors often comment on how approachable the team feels here. Whether you're dropping by for a quick visit or spending the afternoon, staff members make themselves available to chat about any concerns or just catch up on how things are going.

Based on 6 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity74
• Cleanliness70
• Activities & engagement85
• Food quality60
• Healthcare70
• Management & leadership74
• Resident happiness75

What inspectors found

Inspected 2021-04-21 · Report published 2021-04-21 · Inspected 3 times in the last three years

• Is this home safe?

  Good

  {"found":"Inspectors rated Safe as Good at the December 2020 inspection. This was a significant improvement from the previous Inadequate rating, which means inspectors were satisfied that the risks which caused earlier concern had been addressed. The home supports 30 residents, including people with dementia and physical disabilities, across a residential (non-nursing) setting. The published summary does not reproduce specific detail on staffing ratios, medicines management, or falls recording, but a Good Safe rating requires inspectors to have examined all of these areas and found them satisfactory.","quotes":[],"family_meaning":"A home that moves from Inadequate to Good in Safety has done something genuinely difficult. It means the people running it identified what was wrong and fixed it under scrutiny. That is a better signal than a home that has always coasted at Good without being tested. However, the inspection is now over three years old, and safety is the area where things can slip most quickly, particularly on night shifts and around staffing continuity. Good Practice research consistently finds that night staffing is where safety gaps most often appear in smaller residential homes, and that reliance on agency staff undermines the consistency of care that people with dementia particularly need. Our family review data shows that 14% of positive reviews specifically mention staff attentiveness as a safety signal, meaning families notice and remember it.","evidence_base":"The IFF Research and Leeds Beckett rapid evidence review found that agency staff reliance is one of the strongest predictors of safety inconsistency in dementia care settings, because people with dementia rely on familiar faces and established routines to feel secure.","watch_out":"Ask the manager to show you the actual staffing rota for the past two weeks, not a template. Count how many shifts on the dementia unit were covered by permanent staff versus agency workers, and ask specifically how many staff are on duty overnight."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"Inspectors rated Effective as Good. The home lists dementia as a specialism alongside care for adults over and under 65 and people with physical disabilities. A Good Effective rating requires inspectors to have been satisfied with staff training, care plan quality, and access to healthcare including GP visits. The published summary does not reproduce specific examples of care plan content, training records, or GP access arrangements, so the detail behind this rating is not visible in the text available.","quotes":[],"family_meaning":"Effective care, in practical terms, means that the people looking after your parent know what they are doing and have the information they need to do it. For someone with dementia this matters enormously: a care plan that reflects your mum's life history, her preferred name, her food likes and dislikes, and the things that calm or distress her is far more useful than a generic document. Good Practice research from the Leeds Beckett review identifies care plans as living documents that should change as the person changes, not forms completed once at admission. The Effective rating tells you inspectors were satisfied, but the published text does not let us verify the detail. Food quality, which 20.9% of family reviews cite as a positive marker of genuine care, is also part of this domain and is not described in the available findings.","evidence_base":"The Good Practice evidence base found that dementia-specific training which covers non-verbal communication, behaviour as communication, and person-centred approaches produces measurably better outcomes for residents than generic care training.","watch_out":"Ask to read a sample care plan (anonymised if necessary) for a current resident with dementia, and check whether it contains the person's life history, preferred name, and specific notes on what helps when they are distressed. If it reads like a checklist rather than a portrait of a person, ask when plans are reviewed and whether families are invited."}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"Inspectors rated Caring as Good. This domain covers staff warmth, dignity, respect, and whether residents are treated as individuals rather than as a group. A Good rating in Caring requires inspectors to have observed positive interactions and been satisfied with how the home promotes independence and privacy. The published summary does not reproduce specific inspector observations or resident and family quotes, so the detail behind this rating is not directly available.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data: 57.3% of positive reviews across UK care homes mention it by name, and compassion and dignity follow at 55.2%. What families are describing when they write those reviews is often something quite specific and visible: staff using a preferred name without being asked, moving without hurry, sitting down to talk rather than standing over someone, or responding to distress with calm rather than impatience. These things are observable on a visit even before you speak to anyone. The Caring rating tells you inspectors found these qualities present, but without specific observations in the published text, you should treat your own visit as the confirmation.","evidence_base":"The Good Practice evidence review found that non-verbal communication, including pace, tone, and physical proximity, matters as much as words for people with advanced dementia, and that staff who adjust their approach to the individual rather than using a standard script produce significantly better wellbeing outcomes.","watch_out":"When you visit, watch how staff address your parent's potential future neighbours in passing, in corridors, and at meal times. Are they using names? Are they making eye contact? Are they moving without hurry? These small behaviours are more reliable indicators of genuine warmth than anything you will be told in a formal meeting."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Outstanding

  {"found":"Inspectors rated Responsive as Outstanding, the highest possible grade. This domain covers how well the home tailors daily life to individuals: activities, personal preferences, independence, and end-of-life care. Outstanding requires inspectors to find something genuinely exceptional, not just satisfactory. The home cares for people with dementia, adults over and under 65, and people with physical disabilities, meaning the activity and engagement programme needs to work across a range of needs and abilities. The published summary does not reproduce the specific examples that led to the Outstanding rating, but the grade itself is a strong positive signal.","quotes":[],"family_meaning":"An Outstanding Responsive rating is relatively rare and is directly relevant to quality of life for your parent. It tells you that inspectors found the home doing something well beyond the standard when it comes to making daily life meaningful and individual. For someone with dementia, this matters because group activities alone are not enough: Good Practice research is clear that one-to-one engagement, activities rooted in a person's life history, and opportunities to do familiar everyday tasks (making a cup of tea, folding laundry, tending plants) are all associated with reduced distress and better wellbeing. Our family review data shows that 27.1% of positive reviews specifically mention resident happiness and 21.4% mention activities as a reason they would recommend a home. The Outstanding rating here suggests Lanrick House is doing something worth investigating in person.","evidence_base":"The Leeds Beckett rapid evidence review found that Montessori-based and life-history approaches to activities, which connect what a person does each day to who they have been across their whole life, produce stronger wellbeing outcomes than structured group entertainment programmes alone.","watch_out":"Ask the activities coordinator (not just the manager) to describe what they would do for your parent on a day when they were too tired or distressed to join a group session. A home that has genuinely earned an Outstanding rating will have a specific, individual answer rather than a general one."}

  Verified by inspector

• Is the home well-led?

  Good

  {"found":"Inspectors rated Well-led as Good. The home is run by Heartlands Care Limited, with two named registered managers and a nominated individual listed in the published record. Having two registered managers in a 30-bed home is notable and may reflect a deliberate decision to maintain leadership continuity across shifts and during absence. The improvement from Inadequate to Good across all five domains represents a demanding governance achievement and indicates that leadership was able to identify failures, implement changes, and sustain them through a full re-inspection cycle.","quotes":[],"family_meaning":"Leadership stability is one of the strongest predictors of care quality over time, according to Good Practice research. A home that has turned around from Inadequate to Good under the same or committed management team is often more resilient than one that has always been Good without being tested. Two registered managers for 30 residents suggests the home has invested in leadership capacity. Our family review data shows that 23.4% of positive reviews mention management as a reason families feel confident, and communication with families (cited in 11.5% of reviews) is closely linked to how visible and approachable leadership is day to day. The main question is whether the management team that drove the improvement is still in place, given that the inspection was in December 2020.","evidence_base":"The Good Practice evidence review found that leadership stability, including manager tenure and a culture where staff feel able to raise concerns without fear, is one of the most reliable predictors of sustained quality in residential dementia care.","watch_out":"Ask the manager how long they have been in post, whether the same leadership team has been in place since the last inspection, and how they would describe what changed between the previous Inadequate rating and the current Good. A manager who can answer this clearly and specifically is a better sign than one who gives a general answer about commitment to care."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home caters to adults over 65 and younger adults with care needs, including those with physical disabilities. They're also registered to support people living with dementia.. Gaps or open questions remain on — areas worth probing directly during a visit.