Elm View Care Home – Bupa

What families say

Families describe staff who respond quickly when help is needed. During difficult times, particularly when someone is approaching the end of their life, the care team provides expert support that brings real comfort to relatives.

Based on 10 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness72
• Activities & engagement68
• Food quality68
• Healthcare72
• Management & leadership74
• Resident happiness70

What inspectors found

Inspected 2019-12-31 · Report published 2019-12-31 · Inspected 3 times in the last three years

• Is this home safe?

  Not yet rated

  {"found":"The Safe domain was rated Good at the July 2024 inspection, representing an improvement on the previous rating. The published report does not include specific observations about medicines management, falls prevention, or staffing levels for this domain. The home supports people with a wide range of needs including dementia and physical disabilities, which makes safe staffing and risk management particularly important. No concerns were recorded in the published summary.","quotes":[],"family_meaning":"A Good rating for safety means inspectors were satisfied that the basics were in place, but the published findings give no detail about night staffing ratios or agency use. Good Practice research consistently shows that safety risks are highest at night and in homes with high agency staff turnover, because unfamiliar staff are less likely to notice subtle changes in your parent's condition. The previous Requires Improvement rating means something was not right before; asking what specifically changed is a reasonable and important question for your visit.","evidence_base":"The IFF Research and Leeds Beckett rapid evidence review found that night staffing is one of the most consistent predictors of safety incidents in care homes, and that high agency reliance undermines the continuity of care that protects people with dementia from avoidable harm.","watch_out":"Ask the manager to show you the actual staffing rota for the past two weeks, not the template. Count how many shifts were covered by permanent staff versus agency staff, and ask what the minimum nurse-to-resident ratio is on a night shift."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Not yet rated

  {"found":"The Effective domain was rated Good at the July 2024 inspection. This covers care planning, staff training, access to healthcare professionals, and nutrition. The published report does not describe how care plans are written or reviewed, what dementia training staff have completed, or how the home works with GPs and other health professionals. No concerns were flagged.","quotes":[],"family_meaning":"For a home supporting people with dementia, learning disabilities, and physical disabilities, the quality of care planning and staff training matters enormously. Our Good Practice evidence base identifies care plans as living documents that should be updated regularly and reflect your parent's actual preferences, routines, and communication style, not just their clinical needs. A Good rating here is positive, but the detail is what protects your parent day to day. Ask how often care plans are reviewed and whether you would be invited to contribute.","evidence_base":"The Leeds Beckett rapid evidence review found that care plans functioning as genuine, regularly updated records of individual preferences, rather than administrative documents completed at admission, are strongly associated with better outcomes for people living with dementia.","watch_out":"Ask the manager how often care plans are formally reviewed, who attends those reviews, and whether families are routinely invited. Then ask to see an example of how a resident's personal history and daily preferences are recorded, not just their medical information."}

  Verified by inspector

• Is this home caring?

  Not yet rated

  {"found":"The Caring domain was rated Good at the July 2024 inspection. This domain reflects whether staff treat the people in their care with kindness, dignity, and respect, and whether people's independence is supported. The published report includes no direct observations of staff interactions, no quotes from residents or families, and no examples of how dignity is maintained in practice. No concerns were identified.","quotes":[],"family_meaning":"Staff warmth is the single most important factor in family satisfaction, mentioned in 57.3% of positive reviews across the 5,409 homes in our dataset. Compassion and dignity follow closely at 55.2%. A Good rating for Caring is encouraging, but without inspection observations or resident testimony, it is difficult to know whether staff interactions are genuinely warm and unhurried or simply adequate. The only way to assess this for your parent is to visit at different times of day, including late afternoon when staffing levels can be lower and pressure can show.","evidence_base":"The Good Practice evidence base highlights that non-verbal communication, such as tone of voice, pace, and physical approach, matters as much as words for people living with dementia. Inspectors rating a home Good for Caring should ideally have observed these interactions directly, but the published report does not confirm whether they did.","watch_out":"During your visit, watch how staff greet your parent when they walk past in a corridor. Do they make eye contact, use the person's name, and slow down? Or do they walk past without acknowledgement? That small moment is one of the most reliable signals of genuine warmth."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Not yet rated

  {"found":"The Responsive domain was rated Good at the July 2024 inspection. This covers whether the home tailors care to individual needs, provides meaningful activities, handles complaints well, and supports people at the end of life. The published report contains no detail about the activity programme, how individual preferences are recorded or acted on, or how complaints are managed. No concerns were identified.","quotes":[],"family_meaning":"Resident happiness is referenced in 27.1% of positive family reviews, and activities are mentioned in 21.4%. For people living with dementia or other conditions that affect communication, having a genuinely engaging daily life is not a luxury; it directly affects mood, behaviour, and physical health. A Good rating for Responsive is positive, but Good Practice research consistently shows that group activities alone are not enough. People who cannot easily join a group need one-to-one engagement, and the inspection gives no information about whether that is happening at Elm View.","evidence_base":"The Leeds Beckett rapid evidence review found that Montessori-based and individually tailored activities, including familiar household tasks, significantly reduce distress and improve wellbeing for people with moderate to advanced dementia, compared with group activity programmes alone.","watch_out":"Ask the activity coordinator what happens for a resident who cannot join a group session, for example because they are tired, unwell, or find group settings distressing. Ask for a specific example of a one-to-one activity that happened last week, not a description of what could happen in principle."}

  Verified by inspector

• Is the home well-led?

  Not yet rated

  {"found":"The Well-led domain was rated Good at the July 2024 inspection, and the nominated individual is recorded as Mr Donald Day. The home is operated by Bupa Care Homes (ANS) Limited. The published report provides no detail about the registered manager's tenure, how staff are supported, how the home monitors quality, or how families are kept informed. The previous Requires Improvement rating means there were leadership or governance concerns previously, and the Good rating indicates these were addressed.","quotes":[],"family_meaning":"Leadership stability is one of the strongest predictors of sustained care quality. Our Good Practice evidence base shows that homes with a consistent, visible manager who staff feel comfortable speaking to perform better over time, particularly when occupancy is growing or staffing is under pressure. Management quality is referenced in 23.4% of positive family reviews, and communication with families in 11.5%. Knowing who is in charge, how long they have been there, and how easy they are to contact matters enormously if something goes wrong with your parent's care.","evidence_base":"The IFF Research and Leeds Beckett rapid evidence review found that leadership stability and a culture where staff feel empowered to raise concerns are the most reliable predictors of whether a care home sustains its quality rating over time, particularly through periods of growth or staffing change.","watch_out":"Ask how long the current registered manager has been in post and whether they are on site every weekday. Then ask how you would contact them directly if you had a concern about your parent, and what the response time expectation would be. A manager who is hard to reach is a meaningful warning sign."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home specialises in supporting people with sensory impairments, learning disabilities, and physical disabilities. They care for adults both under and over 65, creating a mixed community where different generations live alongside each other.. Gaps or open questions remain on For residents living with dementia, the team provides specialist support tailored to each person's needs. Staff understand how dementia affects daily life and work to maintain dignity and connection. — areas worth probing directly during a visit.