Clevedon Court Nursing Home

What families say

Families describe finding real comfort in how staff create meaningful connections with residents. Whether it's taking time for a proper chat on brighter days or simply sitting quietly when words aren't needed, there's a sense that everyone genuinely cares about the person behind the condition.

Based on 7 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness70
• Activities & engagement65
• Food quality65
• Healthcare70
• Management & leadership70
• Resident happiness68

What inspectors found

Inspected 2023-08-16 · Report published 2023-08-16 · Inspected 1 times in the last three years

• Is this home safe?

  Good

  {"found":"Clevedon Court Nursing Home was rated Good for safety at its May 2023 inspection. The home is a nursing home, meaning qualified nurses are present to oversee clinical safety. Beyond the rating itself, the published report does not include specific detail about staffing levels, medicines management, falls recording, infection control practice, or agency staff usage. This is the area where the absence of published detail is most significant for families.","quotes":[],"family_meaning":"Safety is the foundation of everything else, and the Good rating here is reassuring as a starting point. However, Good Practice research consistently identifies night staffing as the point where safety most often slips in care homes, and the published report gives no information about overnight staffing ratios for this 50-bed home. Our review data shows that families frequently cite staff attentiveness (14% of positive reviews) and a safe environment (11.8%) as key reasons for confidence. You cannot assess either of those from this report alone. A visit, ideally including an early evening arrival when day staff are handing over to night staff, will tell you far more than the published findings can.","evidence_base":"The IFF Research and Leeds Beckett University rapid evidence review found that agency staff reliance undermines care consistency, and that learning from incidents (rather than simply recording them) is one of the clearest markers distinguishing genuinely safe homes from those that are safe on paper only.","watch_out":"Ask the manager to show you the actual staffing rota for last week, not the template. Count permanent staff versus agency staff, especially on night shifts, and ask what the minimum nurse-to-resident ratio is overnight."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"The home was rated Good for effectiveness at its May 2023 inspection. As a registered nursing home, it is required to have qualified nursing staff overseeing care. The registration covers a wide range of needs including dementia, mental health conditions, physical disabilities, and sensory impairments. The published report does not include specific detail about care plan quality, dementia training content, GP access arrangements, or how food quality and dietary needs are managed.","quotes":[],"family_meaning":"Effectiveness in a dementia care context means care plans that are genuinely personal, staff who have been trained in dementia-specific communication, and reliable access to GPs and other health professionals. Food quality matters here too: our review data shows it features in 20.9% of weighted family satisfaction, and Good Practice research identifies mealtime experience as a marker of how well a home understands the people who live there. The Good rating is positive, but without specific inspection detail you will need to ask direct questions on a visit, particularly about how care plans are reviewed and whether families are invited to contribute.","evidence_base":"The Good Practice evidence base identifies care plans as living documents that should be updated after every significant change, and flags that homes where families are actively involved in care reviews produce better outcomes for people with dementia.","watch_out":"Ask to see a sample care plan (anonymised is fine) and check whether it records preferred names, daily routines, food preferences, and life history. Then ask how recently that plan was last reviewed and whether a family member was involved."}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"Clevedon Court Nursing Home was rated Good for caring at its May 2023 inspection. This domain covers staff warmth, dignity, respect, and whether the people who live there feel genuinely valued. The published report does not include inspector observations of staff interactions, direct quotes from residents or relatives about how they are treated, or specific examples of how the home upholds dignity in day-to-day care.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned in 57.3% of positive reviews, and compassion and dignity feature in 55.2%. Those are striking figures. They tell you that when families feel good about a care home, it is almost always because of how staff treat their parent, not the decor or the activities schedule. The Good rating here is the official finding, but you cannot observe warmth in a published report. Good Practice research confirms that non-verbal communication matters as much as verbal interaction for people with dementia, so watch how staff move around residents on a visit, whether they make eye contact, and whether they seem unhurried.","evidence_base":"The Good Practice evidence base notes that person-led care requires staff to know the individual well enough to recognise distress signals that have nothing to do with verbal communication, and that this knowledge comes from both thorough care planning and consistent staffing rather than training alone.","watch_out":"When you visit, watch how staff address your parent during the tour. Do they use their preferred name? Do they crouch to eye level? Do they seem to have time, or are they moving quickly between tasks? These small signals are more reliable than any verbal assurance."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good

  {"found":"The home was rated Good for responsiveness at its May 2023 inspection. This domain covers whether the home tailors care to individual preferences, offers meaningful activities, supports independence, and has good arrangements for end-of-life care. The published report does not include specific detail about the activities programme, one-to-one engagement for people who cannot join groups, how complaints are handled, or end-of-life planning practices.","quotes":[],"family_meaning":"Resident happiness features in 27.1% of our family review data and activities engagement in 21.4%. Both depend on whether the home treats your parent as an individual rather than fitting them into a standard routine. Good Practice research is clear that group activities alone are not sufficient, particularly for people with advanced dementia, and that meaningful engagement through everyday tasks and familiar routines can have a significant impact on wellbeing. The Good rating here is encouraging, but the absence of published detail means you need to see the activities programme and ask specifically about what happens for residents who cannot or will not join a group session.","evidence_base":"The Good Practice rapid evidence review highlights Montessori-based and activity-based approaches, including familiar household tasks, as effective for people with dementia because they draw on long-term memory and provide a sense of purpose that group entertainment activities often cannot replicate.","watch_out":"Ask the activities coordinator to show you the actual activity records for the past two weeks, not a planned schedule. Check whether any sessions show individual one-to-one engagement, and ask what happens for residents who are bed-based or who find group settings distressing."}

  Verified by inspector

• Is the home well-led?

  Good

  {"found":"Clevedon Court Nursing Home was rated Good for leadership at its May 2023 inspection. A named registered manager was in post and a nominated individual is recorded. The home is operated by CCNH Limited. The published report does not include specific information about management visibility, staff culture, how the home handles complaints, governance processes, or whether staff feel supported and able to speak up.","quotes":[],"family_meaning":"Management quality is the engine that drives everything else. Our review data shows it features in 23.4% of positive family reviews, and Good Practice research is consistent that leadership stability predicts quality trajectory over time. A Good rating here is positive, but it is the most difficult domain to assess from a published report alone. Communication with families is the practical expression of good leadership for you as a daughter or son: it features in 11.5% of our positive review data. Ask how the manager communicates with families when something changes, and whether there is a named key worker for your parent.","evidence_base":"The Good Practice evidence base identifies leadership stability and a culture where frontline staff feel empowered to raise concerns as two of the strongest predictors of sustained quality in care homes, ahead of formal governance processes and audit frameworks.","watch_out":"Ask the registered manager directly how long they have been in post, how often they are on the floor rather than in the office, and what the process is for a family member to raise a concern. The answer, and the manner of it, will tell you a great deal."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home provides nursing care for people over and under 65, including those living with dementia, mental health conditions, physical disabilities and sensory impairments. This broad experience means they're equipped to support residents with complex or changing needs.. Gaps or open questions remain on For residents living with dementia, the team brings together their nursing expertise with an understanding of how to maintain dignity and connection even as the condition progresses. — areas worth probing directly during a visit.