Chaseview Care Home

What families say

Based on 11 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth55
• Compassion & dignity55
• Cleanliness60
• Activities & engagement50
• Food quality50
• Healthcare60
• Management & leadership65
• Resident happiness55

What inspectors found

Inspected 2018-10-26 · Report published 2018-10-26 · Inspected 7 times in the last three years

• Is this home safe?

  Good

  {"found":"Safe was rated Good at the last full inspection in August 2020, having previously contributed to a Requires Improvement overall rating. This improvement suggests the home addressed whatever safety concerns were identified earlier. No specific detail about staffing ratios, medicines management, falls prevention, or infection control practices is available in the published summary. The regulator reviewed information in July 2023 and did not identify concerns sufficient to trigger a reassessment.","quotes":[],"family_meaning":"For your parent, a Good safety rating after a previous Requires Improvement is genuinely reassuring, but the age of the evidence means you cannot take it on trust alone. Good Practice research consistently identifies night staffing as the point where safety most often slips in care homes, particularly on dementia units where distress and falls are more likely after dark. Our family review data shows that around 14% of positive reviews specifically mention staff attentiveness as a safety signal. Because the published inspection gives no numbers for night cover or agency use, these are the two questions you most need to ask directly.","evidence_base":"The IFF Research and Leeds Beckett rapid evidence review found that agency staff reliance is one of the strongest predictors of inconsistent safety outcomes, because unfamiliar workers do not know individual residents' patterns and risks well enough to spot early warning signs.","watch_out":"Ask the manager: on the dementia unit, what is the minimum number of staff on duty between 10pm and 6am, and how many of those shifts in the past month were covered by agency workers rather than permanent staff?"}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"Effective was rated Good at the last full inspection in August 2020. This domain covers care planning, staff training, healthcare access, and nutrition. No specific detail is available in the published summary about how often care plans are reviewed, whether families are involved in reviews, or what dementia training staff have completed. The home is registered as a dementia specialism provider, which requires a baseline of relevant competence, but the inspection findings do not describe what that looks like in practice.","quotes":[],"family_meaning":"For your mum or dad living with dementia, the quality of care planning is arguably the most important practical factor. Good Practice evidence from the rapid evidence review of 61 studies confirms that care plans function as living documents only when they are updated regularly and when families contribute to them. A plan that was accurate six months ago may no longer reflect how your parent communicates, what they eat, or what causes them distress. Food quality is also part of this domain and is referenced in 20.9% of positive family reviews, yet no specific evidence about menus, choice, or dietary support is available here. Ask to see a care plan on your visit.","evidence_base":"The Good Practice evidence base identifies regular GP access and timely medication review as two of the clearest markers of effective care for older people with dementia, particularly for managing pain, which is frequently underreported in this group.","watch_out":"Ask to see an example care plan (with personal details removed if necessary) and check the date it was last reviewed. Then ask: when did a GP or specialist nurse last visit the dementia unit, and how are changes in a resident's condition escalated out of hours?"}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"Caring was rated Good at the last full inspection in August 2020. This domain covers staff warmth, dignity, respect, and independence. No specific inspector observations, resident testimony, or family quotes are available in the published summary to illustrate what this looks like day to day. The Good rating does indicate the inspection team found no significant concerns, but the detail required to build confidence in this area simply is not available from the published record.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned by name in 57.3% of positive reviews, and compassion and dignity follow closely at 55.2%. These are not abstract qualities: they show up in whether staff knock before entering a room, whether they use your mum's preferred name, whether they sit down to talk rather than speaking over her. Good Practice research confirms that non-verbal communication matters as much as verbal for people with advanced dementia, and that knowing individual life histories is what separates person-led care from task-led care. Because no specific observations are recorded here, this is the dimension you most need to assess yourself on a visit.","evidence_base":"The Leeds Beckett rapid evidence review found that person-led care, where staff know the individual's history, preferences, and identity, consistently produces better outcomes for people with dementia than care organised around tasks and rotas alone.","watch_out":"During your visit, watch how staff speak to residents in corridors and communal areas when no formal interaction is required. Do they make eye contact, use names, and pause? Or do they move through the space without acknowledgement? This is the most reliable observable signal of genuine warmth."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good

  {"found":"Responsive was rated Good at the last full inspection in August 2020. This domain covers activities, individual engagement, and whether the home adapts to each person's changing needs. No specific detail about the type of activities on offer, how often they run, or how the home supports people who cannot join group sessions is available in the published summary. The home's registration as a dementia specialism provider implies some level of tailored programming, but this cannot be verified from the published findings.","quotes":[],"family_meaning":"For your parent living with dementia, having a life at the home matters as much as receiving good physical care. Activities are referenced in 21.4% of positive family reviews, and resident happiness and engagement account for 27.1%. Good Practice research is clear that group activities alone are insufficient for people with moderate to advanced dementia: one-to-one engagement, including familiar household tasks and sensory activities, is what maintains wellbeing for people who can no longer follow group instructions. Because no activity evidence is available in the published findings, this is a significant gap you need to explore directly.","evidence_base":"The IFF Research rapid evidence review found that Montessori-based and task-oriented individual activities, such as folding, sorting, and simple cooking preparation, produce measurable reductions in agitation and improvements in mood for people with advanced dementia, far more consistently than group entertainment-style sessions.","watch_out":"Ask to see the activity record for the past two weeks, not the planned schedule but the actual record of what took place. Then ask specifically: what happens for a resident who cannot join a group session, and who is responsible for their one-to-one engagement on a typical afternoon?"}

  Verified by inspector

• Is the home well-led?

  Good

  {"found":"Well-led was rated Good at the last full inspection in August 2020, having previously been part of a Requires Improvement overall rating. A registered manager, Mrs Jennifer Margaret Khadoo, is named on the registration record, alongside a nominated individual, Ms Anna Gretchen Selby. The presence of both roles is a positive structural sign. No specific detail about management visibility, staff empowerment, governance processes, or how the home handles complaints is available in the published summary.","quotes":[],"family_meaning":"Good Practice research is consistent on one point: leadership stability predicts quality trajectory more reliably than any other single factor in a care home. The improvement from Requires Improvement to Good suggests someone drove meaningful change. What you cannot know from the published record is whether that leadership is still in place, how long the registered manager has been at the home, or how staff feel about raising concerns. Our family review data shows that 23.4% of positive reviews mention management as a specific factor in satisfaction. Ask to meet the manager in person on your visit: how they respond to your questions tells you as much as their answers.","evidence_base":"The Leeds Beckett rapid evidence review found that homes where staff feel safe to raise concerns without fear of consequences consistently outperform those where a top-down culture discourages challenge, particularly on safety and dignity outcomes.","watch_out":"Ask the manager directly: how long have you been in post at this home, and can you give me an example of something that went wrong in the last six months and what you changed as a result? A confident, specific answer is a strong positive signal. Vagueness or deflection is a reason to probe further."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The team at Chaseview supports residents across different life stages — from younger adults managing physical disabilities to older residents with complex nursing needs. Their dementia care services provide specialised support for those living with memory conditions.. Gaps or open questions remain on For families navigating dementia, Chaseview offers dedicated care from nursing staff trained in supporting residents through the different stages of memory loss. The home provides a secure environment where residents with dementia receive both nursing and personal care. — areas worth probing directly during a visit.