White Rose Lodge Care Home

What families say

Based on 6 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth50
• Compassion & dignity50
• Cleanliness50
• Activities & engagement50
• Food quality50
• Healthcare50
• Management & leadership35
• Resident happiness50

What inspectors found

Inspected 2019-02-09 · Report published 2019-02-09 · Inspected 2 times in the last three years

• Is this home safe?

  Good

  {"found":"The Safe domain was rated Good at the last inspection in September 2022. The published summary does not include specific detail about staffing ratios, falls management, medicines handling, or infection control. A Good rating in this domain indicates inspectors did not identify significant safety concerns at the time of their visit. The home has 38 beds and cares for people with dementia, a group for whom night staffing and consistent care relationships are particularly important safety factors. No specific concerns were recorded in the published findings.","quotes":[],"family_meaning":"A Good rating for Safety is reassuring, but it tells you the position as of September 2022. Good Practice research consistently identifies night staffing as the point where safety is most likely to slip in smaller residential homes. For a 38-bed home caring for people with dementia, the question of how many permanent staff are on duty overnight is not a minor detail. The inspection did not publish specific staffing numbers, so you will need to ask directly. Our family review data shows that 14% of positive reviews specifically mention staff attentiveness, which families often judge by how quickly a call bell is answered at night.","evidence_base":"The IFF Research and Leeds Beckett University rapid evidence review found that agency staff reliance is one of the clearest predictors of inconsistent safety outcomes in dementia care settings, because continuity of relationship is itself a protective factor for people who cannot always communicate distress.","watch_out":"Ask the manager to show you the actual staffing rota for the past two weeks, not the planned template. Count how many permanent staff names appear on night shifts and ask what the policy is when a permanent staff member is off sick."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"The Effective domain was rated Good at the last inspection in September 2022. This domain covers whether staff have the right training and skills, whether care plans reflect individual needs, and whether your parent's health is actively monitored and supported. The published summary does not include specific detail about dementia training content, GP access arrangements, or how care plans are written and reviewed. A Good rating indicates inspectors did not find significant gaps in these areas at the time of the visit.","quotes":[],"family_meaning":"For someone with dementia, the quality of care planning matters enormously. Good Practice research from the Leeds Beckett review emphasises that care plans should be living documents, updated regularly and involving families, not static paperwork completed at admission and left unchanged. The inspection did not confirm whether this was happening here. Food quality is another marker of genuine care: 20.9% of the positive reviews in our data mention food, and a Good rating for Effective should mean staff understand dietary needs and preferences. Ask to see a care plan structure and ask how often it is reviewed.","evidence_base":"The Good Practice evidence base identifies regular, structured dementia training as a key differentiator in care quality. Training that covers non-verbal communication and behaviour as communication, rather than just medication and moving and handling, is associated with better outcomes for people with dementia.","watch_out":"Ask the manager what dementia training the current care staff have completed in the past 12 months, who delivered it, and whether it covers communication with someone who can no longer use words reliably."}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"The Caring domain was rated Good at the last inspection in September 2022. This is the domain that covers whether staff are kind, whether your parent is treated with dignity, and whether their individuality is respected. The published summary does not include specific observations, staff interactions, or quotes from residents or relatives. A Good rating indicates inspectors found broadly satisfactory evidence of care and dignity at the time of the visit.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned in 57.3% of positive reviews, and compassion and dignity account for 55.2%. A Good rating for Caring is an important positive signal, but without specific observations or quotes in the published report it is hard to know what inspectors actually saw. Good Practice research highlights that non-verbal communication matters as much as spoken words for people with dementia. The way a staff member makes eye contact, moves without hurry, or uses touch appropriately can make a significant difference to how settled your parent feels. Observe these things yourself when you visit.","evidence_base":"The Leeds Beckett rapid evidence review found that person-led care, where staff know individual histories, preferences, and what causes distress, is consistently associated with lower rates of anxiety and agitation in people with dementia. This requires staff to spend time learning who your parent is, not just what their diagnosis is.","watch_out":"During your visit, notice whether staff use your parent's preferred name without prompting, whether they make eye contact before speaking, and whether they appear hurried. These small behaviours are more telling than anything in a brochure."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good

  {"found":"The Responsive domain was rated Good at the last inspection in September 2022. This domain covers whether the home provides activities that suit individuals, whether it responds to changing needs, and whether end-of-life care is planned. The published summary does not include specific detail about the activity programme, individual engagement for people with advanced dementia, or how the home handles requests or complaints. A Good rating indicates inspectors did not find significant gaps at the time of the visit.","quotes":[],"family_meaning":"Resident happiness is cited in 27.1% of our positive review data, and activities and engagement account for 21.4%. For someone with dementia, the question is not just whether activities happen, but whether they are tailored to the individual. Group sing-alongs are fine for some people, but meaningless or distressing for others. Good Practice research supports Montessori-based and everyday household task approaches, where the activity reflects something the person did throughout their life, as particularly effective. The inspection did not confirm whether this level of individual tailoring exists at White Rose Lodge. Ask to see last month's activity records, not the planned programme.","evidence_base":"The IFF Research review found that one-to-one activities for people who can no longer participate in group settings are a marker of genuinely responsive dementia care. Homes that provide only group activities are likely to exclude the people who most need engagement.","watch_out":"Ask the activities coordinator what they would organise for your parent specifically, based on their history and interests. If they can only describe the group programme rather than an individual plan, that is worth noting."}

  Verified by inspector

• Is the home well-led?

  Requires improvement

  {"found":"The Well-led domain was rated Requires Improvement at the last inspection in September 2022. This is the only domain below Good and it is a significant finding. Well-led covers the management culture, governance systems, learning from incidents, and whether staff feel supported to raise concerns. The published summary does not explain the specific reasons for the Requires Improvement rating. A registered manager, Mrs Nicola Jane Beach, and a nominated individual, Mrs Jill Veitch, are named in the registration record. A monitoring review was carried out in July 2023 and at that point no evidence was found requiring a re-rating.","quotes":[],"family_meaning":"A Requires Improvement in Well-led is the finding that should prompt the most questions on your visit. Management leadership accounts for 23.4% of positive family reviews in our data, and Good Practice research consistently shows that leadership stability is the strongest predictor of a home's quality trajectory over time. The July 2023 monitoring review did not trigger a re-inspection, which suggests the situation had not worsened, but it also did not confirm improvement. Ask the manager directly what actions were taken following the September 2022 inspection, what specific concerns the inspector raised, and whether there has been any change in management since then.","evidence_base":"The Leeds Beckett evidence review identifies leadership stability as a critical factor in dementia care quality. Homes where staff feel able to raise concerns without fear, and where managers are visible on the floor rather than office-based, consistently show better care outcomes for residents.","watch_out":"Ask the manager: what specific improvements did the home make following the Requires Improvement finding in 2022, and how would you know if they had not been sustained? A confident, specific answer is reassuring. A vague or defensive one is not."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The team at White Rose Lodge specialises in caring for people over 65, with particular expertise in dementia care. They work to ensure each resident receives personalised support that respects their individual needs and preferences.. Gaps or open questions remain on Staff here have specific training in dementia care, helping them respond appropriately to the changing needs that can come with the condition. The home structures its daily routines and environment to provide reassurance and familiarity for residents living with dementia. — areas worth probing directly during a visit.