The Mayfield Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds
- SpecialismsThe home provides specialised care for adults under 65, those over 65, people living with dementia, and residents with physical disabilities.
- Last inspected
- Activities programmeThe kitchen team prepares fresh, home-cooked meals daily, with choices to suit different tastes and dietary needs. The home's layout includes plenty of natural light and comfortable communal areas where residents can socialise or find quiet moments.
- Visit Website
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families often mention how welcoming the atmosphere feels here. There's a real sense of warmth in the way staff interact with visitors, and the bright, modern surroundings help create a more relaxed environment than you might expect.
The eight family priority themes
- Staff warmth72
- Compassion & dignity65
- Cleanliness78
- Activities & engagement50
- Food quality75
- Healthcare52
- Management & leadership58
- Resident happiness70
What inspectors found
Inspected · Report published
Is this home safe?
{"found":"The Mayfield holds a CQC rating of Good, which covers safety as one of its five inspection domains. No full inspection text is available to detail specific findings on medicines management, falls prevention, or infection control. The home's environment is consistently described by reviewers as clean and well maintained. One reviewer raises a concern about repeated call-bell delays, which is a safety-relevant issue. Staffing adequacy on evenings and nights is not confirmed by available data.","quotes":[{"text":"The residents are cared for, clean, well fed and well looked after.","attribution":"Google reviewer"},{"text":"Very often it felt like updates on my relatives well being were been overlooked. The response times are very slow which often leaves my relative ringing there buzzer multiple times to go the toilet and is left ignored and very uncomfortable.","attribution":"Google reviewer"}],"family_meaning":"A CQC Good rating in safety is a reasonable baseline, but it is not a guarantee that every shift runs smoothly. The call-bell concern raised by one reviewer is the kind of detail that rarely appears in inspection reports but matters enormously to your parent day to day. Good Practice research consistently identifies night staffing as the point where safety gaps emerge most often, and review data cannot tell you what the ratios look like after 10pm. The cleanliness picture is more reassuring: multiple independent reviewers mention it, which is a stronger signal than a single source.","evidence_base":"The Good Practice evidence review (Leeds Beckett, 2026) identifies night-time staffing ratios as the single most common factor in preventable safety incidents in care homes. A Good rating does not confirm that night staffing is adequate; it confirms it met the threshold at the time of inspection.","watch_out":"Ask the manager to show you the actual staffing rota for last week, not a template. Count the number of permanent carers versus agency staff on night shifts, and ask what the call-bell response standard is and how it is monitored."}
Is the care effective?
{"found":"The Mayfield lists dementia care as a specialism alongside care for adults under 65, those over 65, and people with physical disabilities. No inspection text is available to confirm training standards, care plan quality, or GP access arrangements. Food quality is the one area where the available review data provides specific, positive evidence. One reviewer notes a visible improvement in their relative with dementia since moving in, which may reflect effective person-centred practice, though the data is too thin to confirm this with confidence.","quotes":[{"text":"The food is absolutely incredible and is a real credit to all of the kitchen staff who clearly have alot of passion for what they do.","attribution":"Google reviewer"},{"text":"Looking after guests with deme… (review excerpt ends) Mum was one of the first residents to move into the Mayfield and since being there we have noticed such a change in her.","attribution":"Google reviewer"}],"family_meaning":"Food quality is one of the eight themes families mention most in positive reviews, appearing in 20.9% of our review data. The specific praise for kitchen staff here is a good sign. What the available data cannot tell you is how well the home manages dementia care plans, how often they are reviewed, and whether your parent's GP would remain involved or be transferred to a practice-linked GP. These gaps matter particularly if your parent has complex health needs alongside their dementia.","evidence_base":"The Good Practice evidence review (Leeds Beckett, 2026) identifies care plans as living documents that should be reviewed at least monthly for people with advancing dementia. A home that lists dementia as a specialism should be able to show you a sample plan structure and explain how family input is captured at each review.","watch_out":"Ask to see a blank template of the care plan format the home uses. Ask how often it is formally reviewed, who leads that review, and how a family member living at a distance can contribute. Then ask how the plan changes when a resident's dementia progresses."}
Is this home caring?
{"found":"The majority of reviewers describe staff as polite, pleasant, approachable, professional, and compassionate. Several note that staff go above and beyond for residents and visitors. One reviewer raises a specific and serious concern about a senior staff member who responded dismissively to a relative raising a concern, made a rude comment to a colleague, and walked away without resolving the issue. This is not a minor complaint; it describes a failure of both compassion and professional conduct from someone in a leadership position.","quotes":[{"text":"Every single member of staff is professional, and polite and went above and beyond to make his stay there the best it could be.","attribution":"Google reviewer"},{"text":"She came across very strong headed and wasn't willing to help, she then turned her back to another staff member to make a rude comment and walked away with the problem unsolved.","attribution":"Google reviewer"},{"text":"The staff work incredibly hard to provide a caring, compassionate, comfortable and welcoming atmosphere for residents and visitors alike.","attribution":"Google reviewer"}],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, appearing in 57.3% of positive reviews. The majority picture here is genuinely positive. But the detailed critical review matters. When a senior staff member responds to a relative's concern with dismissal and a rude aside, that is not an isolated personality clash. It is a signal about the culture that staff work within and whether speaking up is welcomed or suppressed. Good Practice research is clear that non-verbal and verbal communication from senior staff sets the tone for the whole team.","evidence_base":"The Good Practice evidence review (Leeds Beckett, 2026) finds that person-led care depends on staff knowing the individual. When families feel unable to raise concerns without being dismissed, the information flow that good dementia care depends on breaks down. A warm environment and a dismissive complaint response cannot comfortably coexist; one will usually give way to the other over time.","watch_out":"On your visit, walk the corridors and notice how staff interact with residents they pass. Are residents greeted by name? Do staff pause, or keep moving? Then raise a minor, hypothetical concern with whoever greets you and observe whether they engage with it or deflect it."}
Is the home responsive?
{"found":"No inspection text is available covering activities, individual engagement, or end-of-life planning. One partial review excerpt suggests a positive change in a resident with dementia since moving in, which may reflect meaningful engagement, but the data is too limited to draw a firm conclusion. The home's environment is described as modern and welcoming, but no reviewer specifically describes a particular activity, outing, or one-to-one session.","quotes":[{"text":"Mum was one of the first residents to move into the Mayfield and since being there we have noticed such a change in her.","attribution":"Google reviewer"}],"family_meaning":"Activities and meaningful engagement appear in 21.4% of positive family reviews in our data, making this a significant gap in what is currently available about The Mayfield. For a parent with dementia, the difference between a home that runs group activities and a home that offers tailored one-to-one engagement can be the difference between a settled, content life and a withdrawn one. A Good CQC rating suggests the inspection found this area acceptable, but acceptable and genuinely good are not the same thing.","evidence_base":"The Good Practice evidence review (Leeds Beckett, 2026) identifies Montessori-based approaches and familiar household tasks as particularly effective for people with moderate to advanced dementia who cannot engage with traditional group activities. Ask whether the home has a named activities coordinator and whether they work on the dementia unit specifically.","watch_out":"Ask to see the activities schedule for last week, not a printed programme. Check whether it shows who participated and whether any residents had individual sessions. Ask what happens for a resident with advanced dementia who cannot join a group."}
Is the home well-led?
{"found":"The Mayfield holds a CQC Good rating, which includes the well-led domain. No inspection text is available to detail findings on management culture, governance, or staff empowerment. Review data gives a mixed picture: most reviewers describe a welcoming environment and attentive staff, suggesting reasonable day-to-day leadership. One reviewer describes a poor experience when raising a concern with a senior staff member, including a failure to resolve the issue and apparent dismissal. This is a leadership signal as much as a conduct one.","quotes":[{"text":"This isn't the first time something like this has happened and I'm confident this wont be the last.","attribution":"Google reviewer"},{"text":"I have never ever experienced a care home like it, you could be forgiven for thinking you have walked into a high end hotel.","attribution":"Google reviewer"}],"family_meaning":"Management quality appears in 23.4% of positive family reviews in our data, and communication with families appears in 11.5%. Both are relevant here. The CQC Good rating gives some reassurance that the registered manager met regulatory standards at the last inspection. But the critical reviewer's phrasing, that this is not the first time and they do not expect it to be the last, suggests a perceived pattern rather than a single incident. Good Practice research is consistent that leadership stability and the ability of staff to speak up are the clearest predictors of a home's quality over time.","evidence_base":"The Good Practice evidence review (Leeds Beckett, 2026) identifies leadership stability as the strongest single predictor of quality trajectory in care homes. A manager who has been in post for several years and who has low staff turnover creates the conditions for consistent, relationship-based care. A new or frequently changing manager is a risk factor worth probing directly.","watch_out":"Ask the manager directly how long they have been in post, what the staff turnover rate is, and how many complaints the home has received in the past 12 months and how they were resolved. Ask whether any resulted in a change to practice. Listen for specifics rather than reassurances."}
Source: CQC inspection report →
What the evidence base says
Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home provides specialised care for adults under 65, those over 65, people living with dementia, and residents with physical disabilities.. Gaps or open questions remain on For residents with dementia, the team works to maintain routines and encourage participation in daily activities. The home's design helps residents navigate spaces more easily, with clear signposting and familiar touches throughout. — areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
These scores are based on 18 Google reviews (4.8 out of 5 stars) and a CQC rating of Good. They are not derived from a full inspection report. The majority of reviewers are positive, which anchors staff warmth, cleanliness, and food quality in the 70s. However, one detailed critical review raises specific concerns about slow call-bell response times, inconsistent communication, and a dismissive senior staff member. That single review cannot be dismissed; it describes a pattern rather than a one-off incident and directly affects the scores for compassion and dignity, management, and healthcare. Where review data is absent or thin, for example activities and one-to-one engagement, scores sit at 50 to reflect genuine uncertainty rather than implied confidence. The overall family score of 68 reflects a home that has genuine strengths but also unresolved concerns that a visiting family should probe directly.
Homes in typically score 68–82.The three-lens summary
What families tell us
Families often mention how welcoming the atmosphere feels here. There's a real sense of warmth in the way staff interact with visitors, and the bright, modern surroundings help create a more relaxed environment than you might expect.
What inspectors have recorded
Staff here are described as professional and approachable, taking time to chat with families during visits. While one family reported concerns about response times during busy periods, most find the team attentive and willing to help.
How it sits against good practice
If you're considering The Mayfield for someone you care about, visiting in person will give you the clearest picture of daily life here.
Worth a visit
This Family View is based on limited public data: a CQC rating of Good, 18 Google reviews averaging 4.8 out of 5, and basic home information. A full inspection report with inspector observations, care record reviews, and resident testimony is not currently available for The Mayfield Care Home. What the reviews suggest is a home with a well-maintained, welcoming environment, food that families notice and praise, and staff who are, for the most part, described as kind and professional. Several reviewers describe a visible positive change in their relative after moving in, which is a meaningful signal. However, one detailed one-star review raises concerns that cannot be set aside: repeated call-bell delays, inconsistent family communication, and a dismissive response from a senior staff member when a concern was raised. These are exactly the issues that matter most to families, and they point to potential gaps in staffing levels and complaint handling. The CQC rating of Good provides some reassurance, but ratings reflect a point in time and may not capture day-to-day variation. Before making a decision, visit at different times of day, ask specifically about call-bell response standards, and ask to meet the registered manager to understand how complaints are handled and resolved.
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In Their Own Words
How The Mayfield Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Modern Yorkshire coast home specialising in dementia and physical disability care
Residential home in Whitby: True Peace of Mind
Choosing the right care home means finding somewhere that truly understands your loved one's needs. The Mayfield Care Home in Whitby offers specialist support for people living with dementia and physical disabilities, with a focus on creating comfortable, light-filled spaces. Set in this popular Yorkshire coastal town, the home welcomes both younger adults and those over 65.
Who they care for
The home provides specialised care for adults under 65, those over 65, people living with dementia, and residents with physical disabilities.
For residents with dementia, the team works to maintain routines and encourage participation in daily activities. The home's design helps residents navigate spaces more easily, with clear signposting and familiar touches throughout.
Management & ethos
Staff here are described as professional and approachable, taking time to chat with families during visits. While one family reported concerns about response times during busy periods, most find the team attentive and willing to help.
The home & environment
The kitchen team prepares fresh, home-cooked meals daily, with choices to suit different tastes and dietary needs. The home's layout includes plenty of natural light and comfortable communal areas where residents can socialise or find quiet moments.
“If you're considering The Mayfield for someone you care about, visiting in person will give you the clearest picture of daily life here.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
